L&N PROPERTY MAINTENANCE SERVICES

We met with “Lee”, Lionel Rushford on May 7th, and he was very professional, he immediately sent us an invoice breaking down his labor and material and sent us a receipt for the money we were giving him upfront. We set the date up for the following week. He then never showed up and never called. When I finally got him on the phone he apologized saying that he was having issues with his car. I told him that I needed him to communicate. It was like pulling teeth to get him to answer my texts from that point on. After giving him chance after chance to reschedule and do the right thing, I have come to the realization that I have been ripped off. I thought I was a better judge of character but Lee is obviously a very good con man.

Lionel "Lee" Rushford has been anything but professional in my experience with him, has wasted two months of my time and owes me hundreds of dollars for a deposit he has still not returned. I was going to have him install some trees in my yard and spoke to him end of March. He quoted me, I paid a deposit which he insisted I send through Venmo or Cash App ahead of time because he "didn't front money for materials because he's been screwed over by people". He also followed up with me in the same afternoon a few times to confirm tree types he was suggesting and asking for me to send the deposit in order to lock in a date, talking about how communication was key with him. Against my better judgement based on my conversations with him and looking at his good reviews on here, I complied and sent the money. From the moment I sent that deposit, his communication shut down and he began screwing me over, ironic.... We had booked in the beginning of April for him to do the work. I texted him late the night before to make sure we were good to go and he told me to call him and went on to tell me his truck broke down and was in the shop. Fine, but kind of unprofessional not to give a heads up until I reach out to you that last minute when I'm expecting you the next morning, but I let it go and was understanding and told him to keep me in the loop about his truck. From this point on it was like pulling teeth to get an update from him. I will spare the details as I can understand bad things happen in people's lives and I was patient every time I finally got him on the phone week after week to tell me another reason why he was delaying. We eventually called off the engagement and I've been spending the past month trying to get my deposit back. It's been ignored texts and calls and no real sign of a resolve. I'm very disappointed with Lee and as each day passes it's becoming more clear he's kicking the can down the road and has no issue passing the burden of his personal issues to his clients. I don't know how many other people he's done this to and I'd like to think he's got some heavy things going on in his life that may be contributing to this, but at the end of the day this is business, I have no personal relationship with him, and this isn't how you treat people when you own a business and owe a client money. You take accountability and if you're genuinely in a tough spot to the point you can't refund a person their money right away, you give people the decency of communication, at the bare minimum. On the rare occasions I've been able to get him on the phone lately, Lee will talk to you and make you feel like he's straightforward and going to do the right thing, but If I think back to all the promises and statements he's made over these two months, he didn't stand by his word in any instance (literally, not once). Whether a big promise to do something by X date, or something as inconsequential as telling me he'd send a picture of the trees before he bought them and that he always confirms with the customer first, only to do neither of those things, I've been left in the dark every single time.