CityWide Sewer & Drain

It went very well.

Ok no problems

Very well . No problem so far .

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They were okay, the installed an additional run over overflow cess pool in my back yard. The damage to the landscaping was certainly there but minimal. The pool has worked as it was meant to work.

Overall we were very satisfied with the service we received from City Wide and each and every worker that was involved in this job. When you are faced with an emergency in your home, you need a company who is going to respond quickly, assess the situation accurately and realistically (even if it involves a bit more money than you would have thought), skilled people who exhibit quality work from start to finish and have pleasant personalities while doing all of this! Basically, we woke up to a major leak in our livingroom ceiling which City Wide promptly diagnosed what the problem was. It stemmed from the shower body in an upstairs bathroom. The pressure from the water in the ceiling caused it to collapse and flooded our carpets. Within the following days, all of the workers each did their part, from the initial visit to the restoration process to full repairs, including a thorough clean-up! We were very impressed with the professionalism and quality of work throughout. We ended up having to spend more than we thought initially, but we definitely feel we got our money's worth! The end result is that you would never know we had a hole in the shower wall and even more so, that there was ever a giant gaping hole in our livingroom ceiling! They're that good!

It was fine. They suggested an enzyme for once a year application.

I wanted them to fix the extra drain that goes into the driveway to make sure that there is no flooding around the house. This goes into a dry well. It was not draining properly and I wanted them fix that. It ended up that the way the things were turning up they could not tell me thing. They still billed me for the services. I was no better off and I had no idea what else was going on. This is not the first time I was using them. The previous owner of this house has used them and I must have used them five times for interior issues. The work was fine. The problem was like any Rotor-Rootor. Company. They come in and they say the will snake your drains but you have no idea on what else might be going on. They seem to give you a hard sell, although for all the other companies in this area they seem to have one of the better prices. So you don't know what else to do but call them. I was not happy with them. The last time they were here they gave an estimate. But I did not use them. They were here six months ago for the shower drains. The shower on the second floor was not draining properly and I tried to put some chemical down and nothing happened and it completely stopped. So I called them to find out as I was not sure what else to do. They came here and gave an estimate for $250 and they could not see that there was any problem with the price and most likely it was symptomatic of a larger problem. So it would end costing more than that and that it was an old house etc, etc and he tried to scare me a little bit, I am not sure, it could have been my mood that day. I did not take up on the estimate though it was a free one and I send him home. I called another friend of mine who works as plumber who said that would just snake the drain and see if the trap was clogged and they had not tried that. So I bought $13 snake and I fixed it myself. He is telling that it starts at $250 and probably $350 and more and it cost me $13. I have not had them back since. But I do know that their prices are still better than the companies in this area if you want something done and all give you the same run around. That is what they all do. They try to scare you and they try top sell you on something else. Always get the estimate. It is free. Don't be afraid to get a second opinion. I guess not many people send them away. He seemed surprised when I send him away. He was responsive but he did not give the right answer. They are prompt but he correctly did not evaluate the situation. I guess I would use them for a different kind of problem but not for the shower.

They were okay and I had no complaints. They were fine. They showed up on time and they were professional. They did the job properly.

The fellow who came to do the drains was very professional and courteous. I think Bob? He gave me an estimate of 149.95 to clear the drain. (the balance of the bill was the plumbing work) He was clean. He put down drop cloths to work in the bathroom and wiped down when he was finished. Called in a plumber to get that going when I expressed I wanted one. Looked at what needed to be done with the plumber and told me what he thought was going to be done and that the plumber can give me a free estimate and start when he arrived or I could make an appoinment for another day at my convenience. The plumber came and everything he said could possibly happen or needed to be done jibed with what my husband explained to me the previous day. Gary, the plumber, was very professional, thorough, knew what he was doing. He worked really hard and did not get discouraged or unprofessional when a snafu came up and he just kept working until he couldn't get any parts because the stores were closed. If he didn't have the dentist appt. I'm sure he would have come back first thing. In the afternoon he came back and installed and replaced everything that was explained in the above box. Hadn't had a plumber that I was happy with before so always skeptical when trying someone new. I would recommend this company, drain man and plumber to all my friends and relatives and of course Angies List members!

We called this company because it was a Sunday and our usual service person could not make it that day . We could not wait till the next morning since water was backing up into the house.So we called Citywide Sewer and Drain service.They show up about three hours after the calle was placed.They pumped out he cesspool . Then instructed us to flush the toilet . The serviceman said it was not draining into the cesspool. He needed to snake the line.an extra 200.00 He did so. then he said that there was roots in the pipes. He wanted to charge 800.00 to replace the pipe . Well this did not sound right . So we paid him 645.00 for pump out. Next day one of the showers was not draining. We called Roto-Rooter . They showed up within an hour . They ran a snake in the line ,plus a camera to see if the root comment was true.Well, low and behold NO ROOTS. Found another problem that is not such a big deal. Citywide is a rip off !!!!! Will never use them again.

They had good workmanship. They were a little on the expensive side but they were always on time and they did good work.

They did a good job pumping out the cesspool. They came out pretty quickly, they had to locate the tank. After they performed the service, the cesspool broke and they recommended a company to come out and help with those repairs.

I had to take them through Consumer Affairs. They promised they would send a check for reimbursement, it was totally unnecessary to have to have had go through Consumer Affairs. I had used Citywide two times before and never had a problem. What they did in the end negated what they had done previously.

CITY WIDE DID AN OUTSTANDING JOB. THEY REALLY WENT ABOVE AND BEYOND THE CALL OF DUTY. EVERYTHING WORKS GREAT NOW AND THEY CLEANED UP ANY MESS THAT WAS MADE. I HIGHLY RECOMMEND THEM TO EVERYBODY.

THE PLUMBER WAS VERY NEAT AND CLEAN, BUT I THINK HE TRIED TO SELL ME SOMETHING I DID NOT NEED. THE SERVICE HE PROVIDED WAS FINE AND THE PRICE WAS FAIR.

IT TOOK THEM TOO LONG TO RESPOND TO MY CALL. THEY TOLD ME THEY WOULD COME AT A CERTAIN TIME BUT THEY WERE LATE. I THOUGHT THE PRICE WAS A LITTLE TOO HIGH AND THE SERVICE WAS OF POOR QUALITY.

I AM EXTREMELY PLEASED WITH THIS COMPANY! THE CREW WAS WELL MANNERED AND POLITE. THE WORKERS WALKED THROUGH AND EXPLAINED JUST WHAT THEY WERE GOING TO DO. ALSO, I AM HAPPY WITH THE WAY THE CREW PUT MY LAWN BACK TOGETHER.

MY REGULAR PLUMBER WAS BUSY SO I CALLED THEM AND THEY WERE SO QUICK TO COME OUT. THE GUY WAS VERY POLITE AND IT ONLY TOOK HIM FIFTEEN MINUTES TO UNCLOG MY SINK. THE COST SEEMED A BIT HIGH BUT I CAN'T COMPLAIN.

THIS COMPANY DID AN EXCELLENT JOB ON THIS PROJECT. THEY GOT THE JOB DONE IN GREAT TIME. THE CREW REALLY WORKED HARD. ALSO, MY LAWN STILL LOOKED PRETTY GOOD AFTERWARD.