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72 years of trusted experience
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Eco Friendly
Services we offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.385 Reviews
Showing 26-50 of 85 reviews
Allison R.
03/2015
home inspection
 + -1 moreWe had sewage back up into our laundry room sink and bathroom sink. We called another company (by mistake, we thought we were calling Citywide) and despite snaking for over an hour they could not fix the problem. After calling Citywide the same day to see if they could help, Harry showed up quickly and was able to diagnose the problem within 20 minutes. The other company only visually looked at the trap because they couldn't access it easily. Harry was able to access it so he could correctly diagnose the problem (tree roots had compromised the pipe from our house). He was able to get a camera into the pipe to show me the damage. Luckily they were able to use PVC pipe inside the compromised pipe (if not, we would have had to replace the whole pipe). Harry gave us great tips on what to do since we would be without running water/toilets until early the next morning (he reminded to give my daughter a bath, run the dishwasher if necessary, etc.). He and his team were very knowledgeable, courteous, professional and honest. I would HIGHLY recommend Citywide! Thanks Harry!
Description of Work: Was able to quickly diagnose and fix the problem that was causing sewage backup in our basement.
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Yes, I recommend this pro
$6,600
Marie C.
01/2015
plumbing
 + -1 moreWe were informed that he would be here shortly, which he was. The drain was unclogges within 20 minutes. I would recommend to anybody who need a plumber. The service guy Bruce was very Pleasant.
Description of Work: Unclogged a bathroom basin
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Yes, I recommend this pro
$165
John B.
12/2014
plumbing, sewer cleaning
 + 0 moreThey arrived quickly. Assessed the the issues. Provided a few options and performed the work quickly and cleanly. Excellent crew. Will definately use them again for my plumbing needs.
Description of Work: Re-lined the Sewer Pipe from the house to the street.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$6,000
Wendy R.
11/2014
home inspection
 + -1 moreCourteous and professional, 6 month guarantee. One of two sewage drain caps was partially covered with concrete on one side which had to be chiseled out and although not a lot more work it was something that I would not be surprised if another plumber might tack on fees to do or might not take the time to open the second cap and do a complete job. Minimal mess. Not cheap but also no add ons one might find with a cheap up front fee and then a lot of up charges. Definitely would use them again.
Description of Work: On same day notice flat rate to snake out my sewage drains.
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Yes, I recommend this pro
$271
George B.
09/2014
drain cleaning
 + -1 moreThey were quick in fixing the problem, it only took 20 minutes to fix. The serviceman Jose was pleasant and amazing. He was quite a gem. I was very impressed with their service.
Description of Work: Clogged bathtub
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Yes, I recommend this pro
$132
Samantha C.
07/2014
plumbing
 + -1 morePeter came and explained everything to us. He told us the job was gonna take a while and boy he wasn't kidding! Very knowledgeable and reasonable. Peter not only did the job we hires him for but he checked all the pipes in my house and found problems that would have caused significant problems down the line. He only made recommendations he didn't pressure us at all.
Description of Work: Had a leaky pipe behind the wall and it was leaking into my basement. The basement pipe had a crack in it. It turns out the whole T-pipe was rotten and so was the bathroom and kitchen J-pipes. They all had to be replaced.
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Yes, I recommend this pro
$1,000
Peter A.
06/2014
plumbing
 + -1 morehad trouble connecting, but was able to get job sized up
Description of Work: got estimate but did not do job
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$1,000
Edina B.
06/2014
plumbing
 + -1 moreThis provider was very responsive. I contacted the company to get an estimate on a clogged drainage pipe on my property. They were very prompt, but the estimate that I received seemed a little bit high so I decided not to have them perform the service.
Description of Work: Provided an estimate
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Leonel A.
06/2014
plumbing
 + -1 moreWas able to speak to a live person on my first phone call. Once a Technician was secured I received a call back with and estimated time of arrival. Problem was fixed fairly quickly and garbage was placed in trash bags. The price was a lot higher than the last provider I used but it could be for the fact that I called during a holiday weekend.
Description of Work: Removed tree roots and paper towels from the sewer line which was causing water to backup to parts of the basement.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$272
Pradheep K.
05/2014
plumbing
 + -1 moreWent awesome. Replaced 4 sections of the pipe.
Description of Work: We had leaks on the drain pipe. We called the company in the morning. They sent the plumber, Mr John Taylor within an hour or so. John went over the problem with thorough details. He was meticulous at his task and did fix the leaks. He further went and checked for other leaks and did fix them up. Awesome work and was very professional.
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Yes, I recommend this pro
$550
Leslie M.
04/2014
plumbing
 + -1 moreSuffice it to say we won't ever ever call them again and most certainly will not refer to family and friends.. Original price was $5,898, but they did refund $1,000 after complaint. Most certainly not enough. Draw your own conclusions.
Description of Work: Estimate was $200. Cleared the line from the house to the street. Did not dig up the driveway. Did not replace the pipe but, according to them, did insert a sleeve. Asked to see the video of the pipe that was supposedly taken, but it was not provided.
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$4,898
Aru A.
04/2014
plumbing, drain pipe
 + 0 moreCitywide was recommended by Eddie at Econo-Sewer. Although they did similar work, when I mentioned possible drainage well issues, he gave me an option to consider Citywide. After contacting them, the came as promised based on my availability the next morning. For a reasonable charge, he repaired a long line (75 ft plus) that lead from the back of my home to the street which was unknown to me. He spent considerable time and effort to diagnose and correct a long running issue at the home. This issue created major water to reside against the home for year causing it to settle and leak slightly into basement. Needless to say, it's all fixed! In inquired with workman what would happen if he didn't fix it ? He said, and quot;they always doand quot;. He said if he cannot fix it, another Sr member will come to assist. If both of them can't fix, then the owner/head guys will come and ensure its fixed. What a great mindset. No more roto-roter or any of those mainstream services for me. Call Citywide or Eddie at Econo-Sewer for those of you in the 5 boroughs or nassau.
Description of Work: External underground Gutter Drainage line cleared
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Yes, I recommend this pro
$218
Gail G.
02/2014
drain cleaning
 + -1 moreI contacted my plumber about a back up and he said that he could handle it, but when he found that he could not, he made arranged for City Wide to come. They arrived in about an hour.. The man was polite and everything was clean when he left.
Description of Work: Cleaned out the pipe with a power snake of some sort.
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Yes, I recommend this pro
$200
Peter O.
12/2013
drain cleaning
 + -1 moreI've used Citiwide 4 times. Once they left a bit of a mess.
Description of Work: I used CITYWIDE SEWER AND DRAIN.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$500
BRIAN L.
11/2013
plumbing
 + -1 moreMy experiences with them had always been very positive. I have used them maybe 10 times now for a variety of projects. They will come anytime, the vast majority of people they send are great, and they do the work.
Description of Work: I used CityWide Sewer & Drain about a month ago. I wanted to put in an external filter for my ice maker in the refrigerator. What they had to do was to repair the shut off valve and then put the filter in.
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Yes, I recommend this pro
$300
William H.
08/2013
plumbing, sewer cleaning, drain cleaning
 + 1 morewent very well i'm not that wordy price was on the high side while I would probably use them again I might try a less expensive alternative if time permits
Description of Work: cleaned house drain both out to the sewer and into the waste line inside the house
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Yes, I recommend this pro
$200
Scott E.
04/2013
excavators, plumbing
 + 0 moreThey showed up on time, and were finished in one day early enough for me to have dinner. They were very neat in the house - every time they walked into the house, they put booties on over their work boots so they wouldn't track dirt through the house. I didn't have to clean up at all inside. When I was getting estimates, every one I got an estimate from said it was probable I'd lose my front porch and walk. The sewer line leaves the house only a few inches away from the porch, meaning they would have to dig right up against the porch and walk. I fully expected to lose both. As it turned out, the pipe was so close to the porch that it was completely underneath the footing. The crew managed to get the hole dug, line replaced, and filled in without disturbing the porch or walk at all. Watching the guy running excavator was almost like watching a surgeon work. They had to remove part of the sidewalk to do the job. They cut it down into sections with a gas powered masonry saw, then carefully lifted out the sections. When they were done, they placed them all back and leveled them. You can tell the sidewalk was disturbed from where it was originally, but it's perfectly workable and safe until I can get it re-done. It needed to be re-done anyway, but at least now it's not a rush to get it done before someone falls. There was yard work to be done afterward, which I expected. If they were landscapers, I wouldn't have hired them to fix my plumbing. I have a sprinkler system, which needed to be reconnected where they had to cut the lines that crossed the trench. The ground is so rocky here, it seems like whenever you dig, the rocks work their way to the top, so I had to rake out the big rocks at the surface and lay down some topsoil to get it ready for grass. Considering how much of the yard had to be dug up, it was less work than I expected would have to be done, and since they saved the porch and walk, it was significantly less than I expected. I would hire them again without hesitation.
Description of Work: Had to replace the sewer line from the house to the street, and the trap under the house it hooks up to. Replacing the trap required breaking up the basement floor, and cementing the hole when done. Replacing the sewer line required digging a trench about 50 feet long with a 45 degree bend in it to angle away from a fire hydrant at the curb, about 8 feet deep at the house, and 10 feet deep at the street.
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Yes, I recommend this pro
$4,500
RICHARD C.
02/2013
electrician
 + -1 moreThey were very polite and did good work. They showed up on time. Quality was good.
Description of Work: We used City Wide Sewer and Drain for restoration and clean up after we were flooded.
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Yes, I recommend this pro
$4,000
DOROTHY B.
02/2013
excavators, plumbing
 + 0 morei called 4 companies to get estimates. i chose citywide because of the price and helpfulness of the general manager i dealt with. they don't do grass re-install but my area was small so it was not a deal breaker for me. fred said he could do the work with one day's notice and could get the permit right away because they do so much work on long island. that is a fact! the guys came on time, were very pleasant, excavation went well and they cut up the dead tree stump by the sewer line and installed the new one. i then asked them to remove two small but tall trees from the front of my house (fred didn't charge for this). they cut up in pieces for me. today, 2/11/13, after the snowstorm, i noticed what i thought was a leak in the u-shaped sewer trap. i called fred and he had me call the office and a serviceman was there within 40 minutes. he identified that the leak was coming through the foundation opening by the line from all the snow melting and the rain, nothing wrong with the pipe itself. whew, saved again. fred did not charge for this call. i definitely recommend them!
Description of Work: replaced main sewer line from house to curb because of 2 sewer backups into my basement within 3 months.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,300
Nicole P.
02/2013
drain cleaning
 + -1 morePros : Clean, Courteous, Timely, Upfront about Charges. Cons : Overpriced, Misleading Guarantees, No Commitment to their Work. I hired City-Wide because they are used by a variety of large organizations here on Long Island, and felt confident they were better than your average discount plumber. Any quality establishment would make good on their previous errors and wasting of my time - I will not use them again.
Description of Work: I am completely disgusted with City-Wide. I have a newly purchased and constructed property, that was experiencing water backups on the main level. Visit One : 1/11/13: City-Wide arrives, thinks it may be a problem with the cesspool, even though that was just checked by someone else, so they ask to dig it up and I agree. They determine it to not be the problem and eventually decide to snake the trap. They find a backup in the pipe, remove it, and give me a six month guarantee. (approx. $394.25) Visit Two : 1/19/13 : City-Wide arrives, snakes again through the trap under the guarantee, can't find anything, and proceeds to snake the toilet, and two bathtubs. They find nothing to be the cause, and think that maybe the pipes are backpitched, but no recommendations are made. ($325) FYI - the handwritten guarantee now specifies ONE VISIT. Visit Three : 1/31/13 : City-Wide arrives to find a bathroom full of water (in the bathroom I don't use!) and the water leaking through the walls into the hallway. He now informs me that my guarantee is only good for one visit, but that he'd snake it for free if I agree to also pay him $375 to put a camera in the line. Seeing as how this is their third visit this month, that seems like a good idea. He tries snaking the line first, but is unable to, so he sends in the camera, and finds a metal blockage, that upon inspection, appears to be adhered to the pipe. Watching him, it is difficult for him to snake past it, and I wonder why the other plumbers did not recognize the immediate issue ONE FOOT from the trap?? He spends two hours attempting to remove the offending metal, to no avail. ($407.34) John calls me promptly at 7:45am (RUDE) and I return his call during NORMAL business hours. They would like an additional $1850 to now cut and remove the offending section of pipe. I ask, what about the $700 you wasted of mine snaking a drain and not finding any problem? And then charging me over and over again to keep snaking different places in the house with no result? The best they can do? $150 off. Completely ridiculous. I let him know to call me if he would like to make good on their previous errors, and if not, I'd be seeking out another plumber.
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$1,000
George M.
01/2013
plumbing, drain cleaning
 + 0 moreEverything went fine. Showed up within an hour of me calling, very clean and professional. Price was a bit high (275 at first, got a discount through a coupon for 200). However, from what I hear Rotorooter is even worse (4-500). For the price, I might just buy the machine at home depot for 300 and do it myself should I have a problem again.
Description of Work: Snaked my kitchen drain and unclogged it.
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Yes, I recommend this pro
$200
isaac H.
12/2012
excavators, plumbing
 + 0 moremy main sewer line was backing up......i had people snake it twice.....but it eas good for only about 2 weeks......after doing camera inspection twice(paying 250 each time) i knew that i had to change the whole line......i called few sewer companies and got few estimates then called city wide they sent harry within 1 hour.......Harry was so nice polite and informative.....he even did camera inspection for me for free..........then gave me estimate that was lower than others.............i did some research on their company and called him after 2 days and gave him the job.............he got job permit in one day and started the job following day.......they arrived on time and did the job perfectly............i am very happy with the company........i would definitely refer harry to any one i know
Description of Work: main sewer line was changed
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Yes, I recommend this pro
$5,300
Dorothy D.
06/2012
plumbing, septic tank
 + 0 moreThe men came and tried to locate the septic tanks. Unable to locate them, they suggested that I pay to have a camera locate them. I said okay and then I received an estimate from Wayne that was very disturbing. I called the building inspector in my village and he arrived at my door in less than 8 minutes with the plans that were filed with the Village, which is required of each home. I received repeated emails from Wayne requesting that I sign and send back the proposal. I sent and email to Wayne asking why he did not tell me that the plans were filed in the Village Hall. He blamed it on my housekeeper. I am very well known in the community and plan to share this experience with all of my neighbors. This stupidity could be very costly for Citywide.
Description of Work: I called for an estimate to have my septic tanks pumped. I gave them some plans I had in the house for the location of the tanks. Mr. Wayne, who does 90% of the houses in my community, knew that I needed to obtain a permit from the Village Hall, but had to take my money to look for the tanks, when he had to have known that plans had to be filed with the Village. When I questioned him he pathetically blamed in on my housekeeper.
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$425
Cliff H.
02/2012
plumbing
 + -1 moreWorkmenship was satisfactory however there were limitations on replacing dry wall areas
Description of Work: Flang replacement
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$2,400
Lawrence and Barbara G.
01/2012
plumbing
 + -1 moreThey told us that we needed to replace the entire shower body. He then said he had to order the part and we had to give a deposit. When the next service worker came in to do the install, he advised us that we didn't need the shower body. He said that the repair was beyond the scope of what he could do and that we needed a contractor who could cut through the marble and look into what exactly is the problem. They left without fixing it, but they did mail us back our deposit.
Description of Work: We called them to repair a leak in our faucet.
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$125
Contact information
PO Box 350, Carle Place, NY 11514
http://www.citywideplumbers.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Septic Systems,
Sewer Cleaning,
Excavating,
Home inspection,
Electrical,
Wells and Pumps,
Drain Pipe Installation,
Water & Smoke Damage
FAQ
CityWide Sewer & Drain is currently rated 4.3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
CityWide Sewer & Drain accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, CityWide Sewer & Drain offers free project estimates.
Yes, CityWide Sewer & Drain offers eco-friendly accreditations.
No, CityWide Sewer & Drain does not offer a senior discount.
Yes, CityWide Sewer & Drain offers emergency services.
Yes, CityWide Sewer & Drain offers warranties.
CityWide Sewer & Drain offers the following services: Plumbing , Sewer & Drain Cleaning ,Sump Pumps, Sewer Pumps, Electric line snake,Pumping of Grease trap & Ejector pits, Cesspools & Septic service, High velocity Water Jetting , Rooter Services , Storm drain & Catch basin cleaning- Sewer & Water Main Replacements - Preventive Maintenence Agreements
Contact information
PO Box 350, Carle Place, NY 11514
http://www.citywideplumbers.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day