BLINDS TO GO

Update 9/21/22 Here we go again. Today was the second attempt to install our blinds and guess what; there will be a third attempt. The first time around all of our blinds had a horrible odor coming from them so we were forced to return them. In addition to the odor, the installer found that one of the blinds had the cord on the wrong side. The installer notified the store about the issue and they were supposed to make the necessary adjustments. Fast forward to today's install and sure enough, they ordered those same blinds wrong again. I tried calling the office several times, but as expected, nobody answers the phone. Installer - 5 Stars Carle Place Store - 0 Stars ***Order number 277126*** At approximately 3pm on 09/01/2022 (when the installation window was supposed to be 10am-12pm), I had (5) serenity blinds installed in my home. While they were being installed, my wife and I noticed a very unpleasant odor. I originally thought that the odor was coming from the installer, but after he left, the odor remained. I then went to smell the blinds and each of them had an overwhelming chemical odor that smelled similar to garlic or onion. At 5:15pm, I contacted the Blinds To Go Store # 232 and notified them of the issue. I was told that someone would reach out to me regarding the issue. At 7:11pm, I received a call back from Zora at the Store # 232. Zora stated that she had contacted the installer to find out if they were exposed to any kind of unusual odor, to which she was told they were not. Zora then said it could be some kind of chemical from the factory and to let them air out for a few days to see if the odor dissipated. My family and I left our home, and when we returned we could not believe how horrible our entire home smelled. It was so bad that my wife actually started gagging as if she was going to vommit. We opened some windows to try and help. Waking up the next morning the smell was just as bad. On 09/02/2022, My wife and I returned the blinds to store # 232 because our family could not bear the smell any longer. After doing some research, we are now concerned that we may have been exposed to some kind of toxic chemical - either formaldehyde or acrylonitrile. I have tried contacting the corporate office and customer service, but nobody answers the phone. It is impossible to get through to anyone at the Carle Place location; they never answer the phone there. We felt it best to show up at the store with the blinds to avoid the frustration and headache of trying to get someone on the phone. We were greeted by very unpleasant staff who did not even lift their heads up to say hello to us. We are extremely unhappy with the whole process of this, from ordering the blinds, waiting three months for them to be manufactured and then finally receiving them to only have them smell toxic. Furthermore, one of the blinds could not even be installed as it was measured incorrectly. I would appreciate a response today before I have to seek legal advice on this matter.

Overall the biggest pain was the wasted time spent on their website and the need for three trips to pick-up the material and the one trip to order it. My impression was that they thought that if they made it too easy to comparison shop on-line they might loose business. I had one of the store recommended measurers come to the location and do all the measurements (35 blinds), at $75.00 for Manhattan it was way more expensive than what other areas were charged, but all things considered it was worth the price.

THE WORK THIS COMPANY DID WAS VERY GOOD. THEY SHOWED UP EARLY IN THE MORNING AND THEY GOT THE JOB DONE BY NOON. THEY WERE VERY PROFESSIONAL AND DID A VERY NICE JOB. I WOULD RECOMMEND THIS COMPANY.