Finger Lakes Refuse Disposal Inc

This is a type of business that calls its customer a liar and thief. Who does that? I had a every other week pick up service with them simply because we don't produce that much garbage for every week pick up. We barely fill the trash can in two weeks. However, when they failed to pick up the garbage, I had to call because it will be three weeks of accumulation before it gets picked up. The response from the manager: I am lying and "cheaping out" on them, because the driver told him he did pick up (he is wrong, see below) and I put out the can every week. First, if it was not the week for pick up, you could have driven on and not picked up; you picked it up and now you are accusing me of "theft of service". Yes, that is the exact words the manager used. The can was put out just to make sure I didn't miss since sometimes we weren't sure if it's the pick up week. The driver can pick up if it's the week or just drive on if it's not the week. This way, I don't miss a pick up by mistake. How do I know if they missed the pickup? Because the can sat out at the side of the road for two weeks. I didn't move it, the trash is still in the can. I would have accepted their apology for missing the pick up and would have given them the pass if they took care of the trash; all I want was a reliable pick up going forward. However, after being called a liar and then thief, I can not give them the business. This is worse than missing the pick up. I seriously doubt if the manager has the proper sense of customer service; what kind of business resort to calling their customer names? I would rather put up with Cassella's unreliability (the reason I used Finger Lakes Refuse Disposal) than being treated like this. I cancelled them right away. Never going back to them.

Very friendly and informative. I just moved to Canandaigua and selected thei service because of the ratings on Angie's List. Very pleased!

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They're great. They provide recycling services every week. I pay monthly. I like them a lot. When I called to start the service, they were there the next week on their next pickup in the area. Mine was actually the next day after I called.