The service person was rude both times and blamed known problems with maytag products on us. First a vibration that caused the washing machine to jump all over was due to our floor structure (on a house less than 10 years old). I paid to have the floor reinforced and no resolution. The washer failed and the sales person admitted it was a flawed machine. new machine and problem resolved. We got a discount on a second machine so against our better judgement bought another maytag. This time there was an odor after a couple of months and the same repair guy can and blamed my wife for using too much fabric softener. A little research showed that this model had issues with fully rinsing the fabric softener dispenser which causes a build up and oder. BTW the second machine was a piece of junk too. No more Maytags (or any other maytag products like whirlpool etc), no more from Maytag Direct in Canandaigua and no more Joe the service guy from that store. The service person was rude, condescending and never resolved the issues
Description of Work: we had this guy come to our house twice to service a maytag. this review is late in submitting but didnt know about angies list at the time and wanted to make sure no one is subject to the unprofessional service we received.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$400
martha S.
08/2013
5.0
appliance repair
+ -1 more
Prompt, professional, honest service.
Description of Work: Cleaned dryer vent, replaced belt.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Benjamin L.
06/2013
5.0
appliance repair
+ -1 more
When he came out he was professionally dressed and very polite. He comes out in events of an emergency, within hours.
Description of Work: They are replacing the pressure sensor on my Maytag washer.
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Service Categories
Appliance Repair
FAQ
DIRECT MAYTAG is currently rated 3.7 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
DIRECT MAYTAG accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, DIRECT MAYTAG does not offer free project estimates.
No, DIRECT MAYTAG does not offer eco-friendly accreditations.
No, DIRECT MAYTAG does not offer a senior discount.
No, DIRECT MAYTAG does not offer emergency services.
No, DIRECT MAYTAG does not offer warranties.
DIRECT MAYTAG offers the following services: NEW APPLIANCES,USED APPLIANCES,REBUILTS,SALES,PARTS.