Murrays Heating & Air Conditioning

They were thorough and easy to work with.

I had to wait 2 weeks before an assessment of my unit; The repair person came extremely earlier than scheduled on the day; he took less than 30 minutes to declare my unit unrepairable but charged me $90; assured me the secretary would call me to schedule another appointment for me to get an estimate; never heard from them again!!

He went to check my heating & cooling system & walked me around, labeled all the docks & vents, for me to know which vent to open & which to close, & told me that i need a bigger dehumidifier for my basement, he said double the size of what i have now. I highly recommend the company for heating & cooling issues.

They forgot about us. We accidentally got lost in their paperwork. The responded quickly to come look at the job but ended up never giving us an estimate until the work was already done. The estimate was better than the company that we actually ended up using so we both lost out. I know accident happen. It just sucked that it happened this time cause I would have hired them

I wasn't here for the actual job but my mother and brother was and they said you guys were amazing. if we ever need repairs again, we'll definitely call you again. and the price was great as well.

They are very good, professional and timely.

The ataff was friendly, but the holiday rates were astronomical.

I'm still working on saving money to have this done, not sure if I will just replace the whole shabang.

Excellent workmanship. Could not have asked for more.

It went very well. They were prompt, courteous and friendly. Inspected the furnace and cleaned some of the vents and were on their way.

I was looking for Lenox brand and they came up with the best quotes on installing the units so I continue to use them.

Everything was fine. The cleanup was good. They hauled away the old units. It was a better price than any of the competitors. They're aren't right around the corner but they came up with the best price and they were good.

Very well. Service person was extremely friendly as well as professional.

They are very prompt and very thorough. The quality of their service stands out.

These guys are great. I highly recommend them. They are highly professional, very knowledgeable and concerned about the customer. You will be pleased.

They provided me with a few different options, they talked me through all my various options for how to put the air conditioning in. They were very knowledgeable and listened to my concerns. Professional, they cleaned up after, I never even knew they have been here the place looks spotless.

We have used Murray's in the past because of their excellent service. The appointment was set up for a specific time, not a "time window." The serviceman, Pete, showed up at the appointed time. He did an excellent job on our unit. He did a complete check of the unit and the thermostat. Pete was very friendly and professional. He even took time to give some "lovin" to our dog, Dawson! We cannot recommend Murray's any more highly! They are an excellent family-owned company. Give them a try. You will not be disappointed. The Miller family, Camillus

They were punctual, knowledgeable, and able to accurate access and communicate what we needed for the situation in our house, far above the other 3 companies we checked out. We have an older house with challenging vents throughout the house. Rather than sell us the most expensive one available, they tailored it to a furnace which would be able to handle the back pressure. The heating and A/C have been working far better than before. Also, Michelle, who works in the office has patiently been working with us to get a discount due us from the power company, and has been in time and effort far beyond what we anticipated and is quick to get back to us. We are extremely happy with this company.

Good, then bad, then good. Two service technicians misdiagnosed the whistling noise my furnace was making and I was charged $400. + for a part I probably didn't need. The third technician (thank you Brandon!) fixed the problem with a screwdriver (loose damper flap). Needless to say I was not happy about the $400. I paid initially. Dan, the owner, called me first thing the next morning and we discussed the problem and he informed I would be getting a full refund for the $400. part. He totally redeemed himself, otherwise this review would read quite differently. As long as I get my $ back, I will continue to use Murray's heating because other than this little problem the service has been excellent. Lesson learned....anytime I have work done again I will confirm that the problem is fixed before the repairman leaves my home #lessonsforafirsttimehomeowner!!

It did not go well! I contacted Murray's Heating & Air Conditioning LLC on August 8th, 2016 to make an appointment to obtain a free estimate to install central air conditioning. I spoke with Maria who set up an appointment for Daniel Murray, owner of Murray's Heating & Air Conditioning, to come to my home on Friday, August 12th, 2016 at 2:00pm. Without receiving a call to indicate he would be late, Daniel arrived at 2:40pm. So I said it was not a big deal and we proceeded to walk through our home and we discussed what we wanted to do and he made notes. His visit lasted about 35-40 minutes and at the end of it he asked for my email address which I provided. Since it was a Friday afternoon he said he would work on my estimate over the weekend and send me a detailed estimate to my email address. Much to my surprise, we never received an estimate or telephone call or any form of contact. So it was an easy decision for us drop any further consideration of working with Murray Heating & Air Conditioning. Instead, we spoke with another well rated Heating & Air Conditioning company from Angie's List who was more than happy to gives us a detailed and competitive estimate that we have contracted with. UPDATE 10/18/2016: It is unfortunate that I did not receive a timely estimate from Murray’s Heating & A/C. I did receive a message on our answering machine from Michelle Hajjer from Murray’s office on Tuesday, 10/5/2016 notifying me of the problem and asking me to call. I can only presume that my review on Angie’s List on 10/3/2016 triggered the call from Michelle. Michelle and I spoke on Wednesday, 10/6/2016 and I indicated our answering machine is always on to catch any missed calls and that my email address has been the same for 20 years. So Michelle sent me two emails each from a different originating email address and I received both of them. So I’m not sure why I didn’t receive either of their previous emails or the telephone call on August 29th by the office manager since their records have my correct email address and telephone number. I can only suggest that Murray’s may want to enhance their follow up procedure to include sending a copy of their proposal by regular mail as well. This should prevent a similar situation from occurring with someone else in the future.

Though the repairman was professional, I believe I was ripped off in terms of the cost of the repair. The capacitor he replaced, I learned later, is a $15. to $20 item. The guy was here for not more than twenty minutes. Total charge, as I recall, about $250.00. Though I've marked below that I would hire this company again, I would certainly get an estimate of the cost first.

The men arrived on time. They did there work in a professional and neat manner. They were careful going in and out of my house. They gave me information regarding my heating system in an understandable manner. I felt comfortable having them in my house. Excellent experience

He usually comes out every fall. I have used them since then. They did a very good job since but it is just that ever since they got this new person in the office, when I have an issue or call to make an appointment, she says she will get back to me. Something is just not right, but the guys who work for them are awesome and I know them personally. They have been the same guys for years. The guys are professional and always knew what they were doing. The guy who worked on the phone scheduled well and I could even pay with the credit card. Suzan was good and she still works there but doing something else. It is such a small family and I know them. Being nice as she is, she did not want to bad mouth this other girl.

We called the company at 8:45 AM ,they set up appointment for 2:30PM and he arrive a little ahead of schedule. He diagnosed the problem quickly, replaced the part and tested the unit. He then spent at least 15 minutes giving us suggestions such as switch the auto fan switch to on at night to bring more cool air upstairs.

Brendon was very knowledgeable, thorough and professional.