T-Mark Plumbing, Heating, Cooling & Electric

T-Mark came to work on a very old boiler that was not heating properly. The technician Scott arrived within the scheduled time window. He was very knowledgeable about boilers and was able to quickly diagnose the problem.

T-Mark gave me a very reasonable estimate to replace all the galvanized pipes in my home. I got 4 estimates in all and T-Mark’s estimate ranged from $3k to 9k lower than the competitors. The guys were professional and had the job done in a timely manner. I would recommend.

excellent service..I was told they would be by 8.15..almost 9 when he came..but excellent service.

Yes. I had a 220 line put in for a new Dryer. Very happy with their work. Arrived on time and answered all of my questions and kept me informed as the work progressed.

Excellent work, service, timely and professional. The office staff was excellent and helpful. Fast service needed and provided. Used this company before and was just as pleased as the other times. Brian was absolutely fantastic.

Quick response time. Everyone involved was very polite and respectful.

I scheduled a repair service call for 11:00 am. However, they called at 9 am, requesting a shift in the schedule to 3:00 pm that same day. The reason provided was the distance between my location in Hamburg and their current location in Amherst, which they hoped to avoid driving back and forth between. I agreed to the reschedule under the condition of their punctual arrival at the new agreed time. Unfortunately, there was no sign of them at 3 pm. By 5 pm, having waited two hours, I called the service number. Their response was that they were scheduled to arrive after one more stop at Blasdel. At that point, I decided to cancel the service call and seek services elsewhere. What I found disappointing was their decision to impose a 10-hour workday on their employees, even on a Sunday. Even more concerning was their lack of communication with their customers regarding service updates, as well as their failure to honor their commitment. This is crucial, as a timely service delivery is as important as the service itself. I believe it's only fair that customers are kept in the loop if there are any changes to the agreed schedule.

T-Mark came to work on a very old boiler that was not heating properly. The technician Scott arrived within the scheduled time window. He was very knowledgeable about boilers and was able to quickly diagnose the problem. No parts or replacement was necessary. He also gave me some helpful tips on the system we have. All in all, a great experience.

Terrible. Charged me over $200 for 5 minutes work using parts i supplied six months ths ago and it fell apart last night. This company overcharges for shoddy work

It went well, Professional on time, very quick and knowledgeable.

Contractor failed to submit rebate information that was requested by new York state and subsequently the consumer was not able to receive my rebate. The customer contacted multiple times the contractor had various times and failed to receive either a response or a sufficient answer for the rebate question.

The gentlemen were very professional Took care of the problem right away I'd call them again👍🏻

Great service for a new furnace. I highly recommend.

Great response, promptly came out to repair. Helped me with a rebate too! Thanks tmark

Professional job done with respect to Covid 19 guidelines

Really well. I had 3 plumbing companies provide an estimate on the work. T-Mark had the quickest turn-around with the estimate, the costs were quite reasonable, and their execution on the job was outstanding. The technician who did the work was terrific. Friendly, respectful, and super competent. Can't say enough good things about my experience with them.

Technician, Jacob W., was extremely courteous, friendly & professional!!! I've been dealing with T-Mark for about 3 years & have no intention of ever calling anyone else for plumbing or heating/cooling problems is

Installer was not very friendly. Was difficult to get them to install lineset on the opposite side. luckily I had already read through the instructions and it was quite easily done otherwise they would have drilled another hole in the exterior wall through a support beam!! (It was if the installers had never read the manual). Lineset was left with gaps in insulation. They failed to properly level, pitch, and configure the indoor unit for proper drainage. (and yes the salesman was told of the need to have the lineset on the opposite side at time of sale, to which I was told it would not be a problem) When I asked to be shown how to use the remote and set up remote access I was given the classic "That's not my job". Even if it's not your job you should know enough to say something more palatable like "Sir I'll have your salesman contact you about that". A mistake I made was not knowing that they demanded full payment immediately when the job was done. I should have stipulated in the contract for a 30 day grace period so the unit could have been thoroughly tested by me before paying the balance. The first time I used the unit for cooling I ended up with a waterfall in my house from the condensate flowing out of the vents of the indoor unit. This required a second technician to come out. Even though he was much more helpful and had a good attitude by then my opinion of this company had already soured to the point that I would recommend they NOT be used.

Perfect, on time, professional, courteous, knowledgeable, respectful, and all with a smile.

Very quick and seamless install. 10/10 recommend.

Service person was polite, knowledgeable and careful. The work was performed in a timely manner.

very well. clean fast and reasonable. would use again if needed

amazingly organized and very friendly!

I have never been disappointed with this company. They are always professional and able to schedule in a reasonable time frame. I recommend them to anyone needed plumbing and or HVAC services.

The work they performed with was very good