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Restorff's Landscape Service

Landscaping, Pavers and Hardscaping, Drain Pipe Installation,

About us

Additional services - spring and fall clean-ups, shrub trimming, bed maintenance and commercial lawn maintenance, commercial snowplowing and snow removal, bulk topsoil, compost, topsoil and compost mix, mulch, sand and stone deliveries.

Business highlights

39 years of trusted experience

Services we offer

Residential & commercial landscape design and installation - new builds and renovation of existing landscaping, foundation plantings, pool plantings, shrub and flower beds, unilock installation and repair - pavers for patios, walkways, driveway extensions and retaining walls, water features - water falls, streams, ponds and pondless water falls, natural stone - natural stone walls, dry stream beds and borders, grading and seeding - installation of new sod and seed lawns and hydroseeding.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

4.713 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
0%
3
0%
2
8%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.7
responsiveness
4.5
punctuality
4.4
Showing 1-13 of 13 reviews

dwight M.
12/2023
2.0
landscaping
  + -1 more
My experience with Resorff's was fine throughout the period when work was being done, the disappointing experience came afterwards. We noticed that plants and shrubs were not being planted very deep, roots were exposed and an Arborvitae simply fell over. Our disappointment evolved as Restorff's felt no obligation to replace any of the plants/shrubs and trees that eventually died within the first year. Now we're faced with what maybe thousands of dollars of Dead plants we paid top dollar for and am reieving nothing but Excuses from the Owner/ Roger.
Description of Work: Complete back yard transformation, Grading, Patio work, Many Plants and tree plantings

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$40,000

Response from Restorff's Landscape Service
Like most negative reviews, there are 2 sides to the story. Every project we have installed for the past 37 years has some “good will” built into the price. I define good will as the cost of keeping a client satisfied when issues arise outside of the warranty. What Mr. [Member Name Removed] failed to mention was that we came back to repair his patio when the base washed out, due to a gutter issue beyond our control. We repaired his patio at no charge even though it was an issue not covered under warranty. The planting was done in the late fall of 2022 and the spring of 2023. We always leave the plants approximately 1 inch to 1.5 inches above soil grade. The reason for this is to allow for a couple of inches of mulch while still allowing the plants to get the necessary air to the roots. The plants that died were 5 of the 6 arborvitae located behind the workshop. The quote provided to Mr. [Member Name Removed] clearly states our plant warranty, not in the fine print, as “There is a 1 year 100% replacement warranty on trees and shrubs with proper care and maintenance, including watering.” The plants died because they did not receive adequate or consistent water through the growing season. The plants did not die from the way they were planted. None-the-less, we did offer to remove the dead plants, and install weed barrier and stone at no charge. We also offered a refund of $400.00. Mr. [Member Name Removed] declined both options. We are refusing to replace plants that did not receive proper watering as is clearly required in the warranty. We do try to keep our clients happy, but we cannot replace inadequately watered plant material, or we would have to pass those costs on to other customers. This policy has kept our customers happy for 37 years and we hope it continues to do so for many more. Best regards, Roger Restorff, CNLP President

Mary Louise V.
09/2017
5.0
hardscaping
  + -1 more
excellent Roger was responsive, great to work with. Staff were just as responsive and professional.
Description of Work: installation of pavers removal of evergreen bushes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia W.
08/2016
5.0
landscaping, hardscaping
  + 0 more
This is the 3rd time we have had Restorff's to do hardscape and landscape work in our yard and we still have nothing but good things to say about his business and the results we get. Things may not happen with him as quickly as the impatient may like, but if you relax and just let him run the show, you won't be disappointed. It's probably also a good idea to get on his schedule before March if you can.
Description of Work: Gazebo demo, debris removal, patio reconfiguration, power washing, re-sanding patio, re-leveling where needed, transplant small lilac tree, lawn repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$7,800

christopher C.
04/2016
1.0
landscaping
  + -1 more
Had an appointment for an estimate for front lawn landscaping design. They didn't show up for the appointment and did not call either!
Description of Work: Had an appointment for an estimate.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Restorff's Landscape Service
I had the appointment written down as a 12pm appointment. I showed up at 12pm and no one answered the door. This is an extremely busy time of the year for us, and we do the best that we can. I haven't call Mr. [Member Name Removed] back as of yet because I have had other appointments during his preferred time to call.

Patricia V.
03/2016
5.0
landscaping, hardscaping
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

maryann G.
01/2015
5.0
landscaping, hardscaping
  + 0 more
unknown
Description of Work: Lawn area was graded and weed pad and stones were laid on the side of my driveway. Service was professional, reasonably priced and punctual.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Ognian P.
12/2014
5.0
landscaping
  + -1 more
well but weather and scheduling interfered
Description of Work: patio extension

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$5,000

William S.
09/2014
5.0
landscaping
  + -1 more
unknown
Description of Work: They brought a small backhoe and loader into our backyard. They tore out our old patio and took everything away. They installed 260 sq ft of pavers, a 10 X 16 pea gravel sitting area and a beautiful pond-less waterfall made of boulders. Our backyard is worthy of the next garden walk. They also graded and seeded a large section of yard where I took out an above ground pool. Roger's a good guy and did things the way we wanted. It took them longer to finish than we expected. The crew was obviously working more than one job at a time. All contractors do, I guess. Except for being a little slow, we loved them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$10,000

Katherine D.
06/2013
5.0
landscaping, lawn treatment, mulch
  + 1 more
We had booked to go with another company first, but they took a month to schedule the work, and then increased their price days before the job began. I canceled that contract, got back my deposit and called Roger at Restorff's. He beat the other company's price, and showed up the next day to begin and complete the work!! Crew was professional and neat. Would definitely recommend Restorff's. Beautiful work!
Description of Work: Strip, grade, and sod lawn damaged lawn.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Ray C.
02/2013
5.0
hardscaping
  + -1 more
Restorff's Landscape Service were excellent, prompt and clean. You can say anything positive you can think about them.
Description of Work: I used them for landscaping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Paul C.
11/2012
5.0
landscaping
  + -1 more
Very well. They were easy to work with, worked every day till project completed, returned calls quickly, answered every concern, very professional. Worth the money!
Description of Work: They took down two trees, took out stumps and planted grass seed; installed landscaping in front of house, redid outside fire pit with flagstone, dug up and replanted two small trees,edged other trees, trimmed large Japanese willows.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

ellen W.
10/2011
5.0
landscaping, hardscaping
  + 0 more
I never had a problem with them. I was very pleased with their work and the people who did the work. They were very willing to take the time to go all over the possible and did what I wanted. They were very accommodating. The work that they did was some of my requests that I wanted gardening and they did supply with the plants. So I would be calling them again when I would be changing the plants.
Description of Work: I used Restorff's Landscape Service for landscaping about seven years ago. They landscaped the whole front of my house. I had put a brick wall in front of the house and they did all landscaping on it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Patricia W.
02/2010
5.0
drain pipe, landscaping, hardscaping
  + 1 more
I cannot say enough good things about this contractor. He is knowledgeable, organized, guarantees his work for two years, and has excellant employees working for him who were neat and polite and able to carry on unsupervised when he was struck down by swine flu during most of our reconstruction. He has the right kinds and sizes of equipment for doing jobs and keeping yard damage to a minimum. He accommodated other contractors that needed to be involved for our project even though it meant relaying pavers that were uplifted to install posts for a gazebo.
Description of Work: Restorff's was a contractor recommended to us by Unilock when the original contractor we hired was unable to finish the paver patio he designed for us and left us with a disaster in our backyard. It was a complex job involving demolition, repair of another contractors poor work, moving established plants, drainage and elevation issues, and working with other contractors for pool fencing, electrical wiring and carpentry to install a gazebo. Our project had four areas: 2 elevated patios, steps with a landing and pillars on either side of the gate to our pool deck, and a ground level patio. He basically had to take everything apart that the original contractor assembled because he had done things like using angled blocks where he should have used straight blocks or had chisled off projections that were to make the blocks interlock just to force them to fit. We also had issues like sagging walls, unlevel steps, and a crooked layout and that was why it was easier for him to just redo almost everything salvaging as much material along the way as possible. He also installed drain tiles in 2 areas to eliminate ponding problems.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

    Contact information

    740 Kenmore Ave, Buffalo, NY 14216

    www.restorffslandscape.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Landscaping,
    Pavers and Hardscaping,
    Drain Pipe Installation,
    Mulch and Topsoil,
    Lawn Fertilization & Treatment,
    Snow Removal,
    Stone and Gravel,
    Lawn and Yard Work

    FAQ

    Restorff's Landscape Service is currently rated 4.7 overall out of 5.
    Restorff's Landscape Service accepts the following forms of payment: Check
    Yes, Restorff's Landscape Service offers free project estimates.
    No, Restorff's Landscape Service does not offer eco-friendly accreditations.
    No, Restorff's Landscape Service does not offer a senior discount.
    No, Restorff's Landscape Service does not offer emergency services.
    Yes, Restorff's Landscape Service offers warranties.
    Restorff's Landscape Service offers the following services: Residential & commercial landscape design and installation - new builds and renovation of existing landscaping, foundation plantings, pool plantings, shrub and flower beds, unilock installation and repair - pavers for patios, walkways, driveway extensions and retaining walls, water features - water falls, streams, ponds and pondless water falls, natural stone - natural stone walls, dry stream beds and borders, grading and seeding - installation of new sod and seed lawns and hydroseeding.

    Contact information

    740 Kenmore Ave, Buffalo, NY 14216

    www.restorffslandscape.com