Our reputation has been built over the past twenty five years and we realize that it takes time to gain a customer but minutes to lose one. At Pinelli Landscaping, we believe in dealing honestly with customers and maintaining consistent quality in all phases of the landscape industry, from the initial consultation to the final completion of the project. Simply put, we care about our customers and we want to reflect that in our business practices. "We're built on the foundation of treating our customers the way we'd like to be treated, honestly and openly" states owner Tony Pinelli. It's obvious we need to offer quality products and service in the WNY market. We want our customers to count on us for the homescape needs. Pinelli Landscaping is a fully insured company, established and serving Western New York since 1994. Customer satisfaction is our main objective and we pride ourselves with quality service and professional workmanship. We know how important it is for you, the customer, to work with someone you can trust. Let us earn that trust by building a working relationship through collaboration of ideas to create a beautiful homescape that fits your style, your needs and your budget.
Business highlights
30 years of trusted experience
Services we offer
LANDSCAPE DESIGN & INSTALLATION, CONCRETE PAVER PATIOS, DRIVEWAYS & WALKWAYS, RETAINING WALLS, SOD LAWN INSTALLATION, SPRING, SUMMER AND FALL CLEANUPS, LAWN AERATION & DETHATCHING, MULCH, SOIL & STONE SALES.
Description of Work: SPRING CLEAN UP (clean beds, dig borders, add mulch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Teresa B.
04/2019
5.0
lawn service, hardscaping
 + 0 more
Tony and his crew showed as scheduled. Did the job and then some. We were very pleased with the transformation of our yard. We highly recommend them.
Description of Work: We had a landscape put in with a Uniblock wall. It's gorgeous!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
simona B.
05/2016
1.0
landscaping
 + -1 more
Called and left a message a couple times. Finally got a call back. Was told they would drive by and let me have an estimate in a week. Never heard from them again.
Description of Work: Never came back with an estimate
Rating Category
Rating out of 5
Anna G.
08/2015
4.0
landscaping, lawn service
 + 0 more
unknown
Description of Work: Trim shrubbery/trees, spring/summer clean up, mulch, weed prevention. They did nice work, but cost for size of job felt was too high.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$640
Tom C.
06/2015
5.0
lawn service
 + -1 more
unknown
Description of Work: Although we did not use this company, we were very impressed with their design and their service. They created an excellent design. The landscape architect that met with us and designed the landscape for the proposal was very knowledgeable and professional. Appointments were kept and on time. All contacts were very professional and courteous. If we need landscaping services in the future, we will be sure to consider Pinelli.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jan B.
02/2015
5.0
landscaping, outdoor lighting, lawn service
 + 1 more
I've received nothing but compliments from neighbors and visitors to the house. They always asked me if they can refer him to him.
Description of Work: put in new patio and did landscaping. for christmas time he did holiday lighting and decorated the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Sally J.
09/2014
5.0
landscaping
 + -1 more
He was wonderful. His estimate was an A. They are professional. I can't say enough about them. They've been good to work with. They guys are pleasant.
Description of Work: The landscaping was done by Pinelli.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
James S.
08/2014
5.0
landscaping, lawn service
 + 0 more
The workers showed at the appointed time, They worked well, at one point I noticed that even though they had widened the bed, they planted the shrubs in line with the edge of the awning. I asked them to move them out a ways and they did. They installed the stone, cleaned up and we were happy, it looked great. After two weeks we noticed some of the shrubs were turning brown. We called Dwayne, and they sent a worker out to replace one of the shrubs. When he pulled out the existing shrub, it was soaking wet, and the hole had inches of water in it. He put some stones in the bottom and planted the new one. In another week, two other shrubs got worse so we called again. This time Tony Pinelli came out to look, found the soil to be wet around the plants even though the weather had been dry. Tony developed a plan, making the bed wider, adding much more soil, digging some trenches to drain water. He sent another crew to implement the plan and so far after two weeks, things are looking good. We were happy with the company's commitment to make things right without extra charges.
Description of Work: We have an awning over our back patio with some shrubs at the edge of the patio. When it rains, the water streams off the awning and right onto the shrubs and the mulch surrounding them. We went to Pinelli's because of Angie's List and Dwayne took care of us. He came to look at the situation, then called us to come see the plan he developed. He was going to increase the width of the bed and move the plants farther from the draining water. He replaced the existing shrubs with new ones we picked out and they were to add new soil, put landscape cloth down and then cover with stone instead of mulch. We mentioned how poor the soil was in our area and were assured it was no problem.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Dale C.
04/2014
5.0
landscaping, lawn service
 + 0 more
Outstanding. Punctual, ready and effective. Cleaned up the natural mess and those "experiments" I tried over the past few years. Great crew, great results...
Description of Work: Spring cleanup and mulch...
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Anna G.
11/2013
4.0
landscaping
 + -1 more
Winter clean up, trimmed hedges way back, pruned beds, etc.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Paul B.
09/2013
5.0
lawn service
 + -1 more
The people involved were professional, friendly, and courteous. The work was actually done earlier than expected and the total work took about seven hours to complete. I would rate them higher than an A if that was possible and would hire them in the future if we decided to have more landscaping performed.
Description of Work: We had bushes removed from the front of the house and new landscaping installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Sally J.
08/2013
5.0
landscaping, lawn service, hardscaping, patios
 + 2 more
Work is still in progress. Dave who is doing the hard scape is very painstaking in what he does. There was a problem with the stone that I ordered, and Tony came to the house to let me know. I told I trusted his judgement and he knew what I had originally ordered and told to pick out what he thought would go with the landscaping. I love his choice and like it better than what I had originally picked. The backyard still needs to be finished, but if the work is as good as the front, there will be no problem. We had sod laid and it took just 2 and half weeks for it to take. Of course I watered the heck out of it. It is now 8pm and the guys are still working to finish the patio (they have been rained out twice) so the landscaping can be done tomorrow. This is dedication. I would hire them again.
Description of Work: Landscaped front and backyards; Hard scaped patio and planting birdbath area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Tracy S.
07/2013
5.0
hardscaping
 + -1 more
I like everything. They are really good. I have no complaints at all. They did beautiful work, they were neat, they were clean, they were accommodating, they were great with customers and they were wonderful.
Description of Work: I used Pinelli Landscaping Inc to do a pretty big landscaping job and walk ways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Fran G.
07/2013
3.0
lawn service
 + -1 more
I contracted Pinelli to add top soil around a new driveway extension and to fill in numerous low spots around the side and back yard and seed those areas. I specifically asked that the lawns between my neighbor’s house and my house be smoothed, graded and seeded . A Pinelli rep came out to my property last fall and sketched the work that I wanted done. He said it would take about 8 cu. yrds. of soil to complete the work. The quote was for $900 plus sales tax. In May of this year a Pinelli crew came out to do the work. When they began the work I told them what I wanted done because they did not seem to know the scope of the job. When I saw what they were doing I reminded them that I wanted the lawns between the two properties smoothed and a hole on my neighbors side filled in. They said that there was a swail between the properties and they didn't want to fill the swail in. I repeated that I didn't want the swail filled in, but I did want the rough spots and bumps smoothed out. They filled in the hole and added a small amount of dirt on the bottom of the swail. The swail was never fixed and the lawn between the houses was never smoothed. When they finished working they asked if everything looked okay. They also said the swail was never pitched properly. I said and quot;everything is fine, Thank youand quot; and they left. The Pinelli crew was sent out with knowing what work had to be done. The materials they were given to use were garbage. The newly graded areas Pinelli prepared are full of small stones, pieces of glass and other debris and the new lawn is full of a least a dozen different kinds of weeds with patches of crab grass everywhere. For this quality of work the price was outrageous! This kind of work is not the product of a quality landscape service. I cannot recommend Pinelli Landscaping. It doesn't matter how many good jobs they have may completed, in my opinion randomly delivering inferior materials and sending workmen ignorant of the services the customer contracted for classify this busness as 2nd rate.
Description of Work: Graded and seeded around new concrete pad. Filled in low spots in the side and backyard and seeded. Used about 7 + cu. yds. of fill.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$1,000
Julie W.
07/2013
3.0
landscaping, lawn service, lawn treatment, mulch, tree service
 + 3 more
At the initial meeting, was given a tentative begin time of mid June. I called mid June and was told, due to rains they were behind. I totally understood. I was told the architect would call. Called end of June and left a message to call - no response. I called beginning of July and reached the architect who advised the workers would be out the following Monday or Tuesday. I requested a call before they arrived and they agreed. I also asked for a blue print of the plant so if something died I would know what to purchase in the event something died. The architect agreed. The guys came out Tuesday morning (no call) and began work. The guys were great. Hard working and very professional. I had to go to work as they were finishing up and asked about the blue print and asked if I should hand them the final payment. I was told Duane, the architect would be out during the week and would collect the payment and provided the blue print. Duane called me two days later, never asked if I was satisfied, only asked that I put the check in the mail. When I asked if he was coming out, his response was that he was too busy.
Description of Work: Removed three very large evergreen bushes, tall rose of Sharon, a smoke tree and weeds. Planted perennials, mulched, added top soil to bare spots in front lawn and seeded.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$1,281
nicholas L.
05/2013
5.0
lawn service, hardscaping
 + 0 more
Not started yet due to weather and other scheduling issues.
Description of Work: Landscape assessment and lawn care with replanting of shrubs. Annual lawn care and maintenance. New planting with other planting.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
nicholas L.
10/2012
5.0
landscaping, lawn service
 + 0 more
They were on time, personable and professional. They reviewed the overall project with us before they started and got the job done in about a day-and-a-half. I liked everything about them; they guy who came out knew what he was doing and talking about. Their prices were fair and the quality of work was super. They did everything within the time frame they said they would.
Description of Work: I used Pinelli Landscaping for a landscaping project. They took out grass, bushes and shifted some of our plants around. They also brought in some new plants and bushes at a fair price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Pam F.
09/2012
5.0
landscaping, lawn service
 + 0 more
I was called within an hour of leaving a message requesting an estimate and then had my design within 5 days. They were very flexible working within my schedule. The young men who did the physical work were very professional. I did not and quot;price shopand quot; as I was so pleased with their quick response while a couple of other landscapers said it would be a month before they could even send someone out to give an estimate.
Description of Work: Front and back landscaping was ripped out, beds rebuilt and new plants put in. A front slate wall was taken apart and rebuilt.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
MICHELLE W.
10/2011
1.0
lawn service
 + -1 more
I had a bad experience with them. They didn't come out to my house. I had a contract with them and they were supposed to the work. I faxed them information and signed the contract. They agreed upon a payment plan and then I send them an email saying that the contract doesn't have a completion date on it. Then they sent it backwards with the completion date. After all of that the day it was supposed to be completed the owner or someone from the company called me up and said that I should make the payment arrangements and they wanted to be paid in full for instead of the agreed upon signed payment arrangements. So they left me hanging on the last day and I had a situation where I really feel like they were trying to cheat me under the property that was under the court order as I don't live in the states. They knew all of it and I was relying on them. I had sent the copy to my lawyer saying that it should be taken care of. Then when the last day they wanted the payment arrangements paid in full. So it was a terrible experience. Then when I told the owner was apologetic. He told me that it was because of the year end and it was to make sure that he was going to be paid. I had given him half of the money. So it was not like I was going to cheat him. I spend $1100 on my credit card which was half of the money and I ended in not getting a single thing done. They completely refunded my money. I am not sure that they gave me in material and I had to check it with my credit card. Then in the midnight hour I had to find somebody to do the job. Even though he was apologetic I said that I hadn't come up with the payment arrangement and their representative did. They had agreed that I would pay half the money then I had to pay the rest in four monthly installments like $275 a month and it should have been finished paying by February. Then it all happened in this month and last month so I am not very happy with them at all. Then I got it done for lesser amount. I didn't even know that they were overcharging me also. It was awful. I did get my money back and he also sent me a receipt of the copy of credit card through mail. I also called my Credit card Company for getting my money back the same day and they did do the work in getting back my money.
Description of Work: Pinelli Landscaping Inc just came out this month, signed the contract and didn't do the work.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,200
Kelly N.
08/2011
5.0
landscaping, lawn service
 + 0 more
I have pretty high expectations when it comes to contractors and Pinelli Landscaping met every one. Anytime we had concerns or wanted to make changes to the original design, the owner Tony Pinelli, addressed them promptly. The crew was very professional and worked very cleanly. I learned of Pinelli Landscaping when I had seen them doing yard clean-up at a neighbor's house. I had always admired the landscaping of that neighbor. I learned that Pinelli had done the initial landscaping for this neighbor 6 years ago and maintained it every year with an annual clean-up. I found out that Pinelli had also installed and maintained the landscaping of another neighbor who I also thought had a very nice yard. We had gotten bids and design consultations from other big-name nurseries in the area, but strongly felt that Tony Pinelli was the most invested in addressing our needs and wants within the budget we set. Since we were having drainage issues in our backyard, Tony recommended scaling back some of our plans and spending the money on adding new drain tile. He quoted us a price much lower than other Drainage and Landscaping companies that we got bids from. We are very happy with this approach, and after several days of heavy rains we have noticed a huge improvement and no sogginess or standing water like before. I plan on using Pinelli for future landscaping and yard clean-up.
Description of Work: We contracted Pinelli Landscaping for the following services: greater than Clean up of all beds including edging, mulching w/ Preen, pruning and weeding greater than Extending an existing bed in front yard out a few feet, adding/replacing several shrubs (6) greater than Extending an existing bed in backyard out a few feet, adding an ornamental tree greater than Adding a new bed in backyard with a tall clump birch, ornamental grasses (5), large boulders (2), shrubs (2) and mulch greater than Adding two spruce trees, floating in lawn w/ mulch greater than Removing two hedges, leveling and reseeding area greater than Laying new drainage tile the length of our yard, about 80' long, and tying in to existing drainage
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
MARIE G.
06/2007
5.0
snow removal
 + -1 more
I think the price might be a little bit on the high side but they really do a fairly good job. They come every time it snows without me having to call them. They did leave some ruts in my yard that I would like for them to fix.
Description of Work: I have an annual service agreement with them to plow my driveway and side walk.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
CHRIS W.
08/2006
1.0
hardscaping
 + -1 more
TERRIBLE!!! They snapped one tree in half and weren't going to tell me about it until I said something to them. A second tree is now dead and they want to replace it with a much smaller tree. Tree placement is now off due to rearrangement after tree was broke. Never again! Don't recommend them.
Description of Work: Replanted 24 4-5 ft juniper trees around in-ground pool and replaced mulch with stone.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$1,500
CHRIS W.
08/2006
1.0
landscaping
 + -1 more
TERRIBLE!!! They snapped one tree in half and weren't going to tell me about it until I said something to them. A second tree is now dead and they want to replace it with a much smaller tree. Tree placement is now off due to rearrangement after tree was broke. Never again! Don't recommend them.
Description of Work: Replanted 24 4-5 ft juniper trees around in-ground pool and replaced mulch with stone.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$1,500
Response from PINELLI LANDSCAPING INC
AFTER VIEWING A BERM THAT WE INSTALLED IN AN ADJACENT YARD, THE MEMBER IN QUESTION REQUESTED OUR SERVICES IN ORDER TO REPAIR A BERM THAT WAS INSTALLED BY A LESS EXPENSIVE COMPETITOR. OUR MANAGER CONTACTED THE MEMBER UPON THE CONCLUSION OF WORK (PRIOR TO RECEIVING FOREMAN'S PAPERWORK STATING THE BROKEN SHRUB). THE MEMBER CHOSE TO DENY OUR ORIGINAL OFFER TO RE-SET SHRUBS AND REPLACE THE BROKEN SHRUB (AT NO ADDITIONAL COST) AND INSTEAD REQUESTED TO DEDUCT [HIS SUGGESTED] COST OF THE DAMAGED SHRUB FROM THE BALANCE OWED (WHICH FAILED TO ARRIVE FOR MONTHS). AT THE SAME TIME, MANAGER GUARANTEED TO REPLACE A SECOND SHRUB (THAT LOOKED SLIGHTLY DISTRESSED) IF IT FAILED. SEVERAL WEEKS LATER, THE MEMBER CALLED TO REPORT THE SECOND SHRUBS CONTINUED DECLINE. AFTER VIEWING THE SHRUB OUR MANAGER NOTIFIED THE MEMBER THAT BASED ON AVAILABILITY, IT MAY HAVE BEEN DIFFICULT TO FIND A SHRUB THE SAME SIZE. THE SHRUB WAS REPLACED WITHIN A WEEK WITH A LARGER SHRUB THAN THE ORIGINAL. WE WERE SHOCKED TO DISCOVER A NEGATIVE POSTING FOLLOWING THE CONCLUSION OF THE JOB, SINCE IT WAS THE FIRST TIME WE LEARNED OF THE MEMBER'S DISPLEASURE! WE FEEL THAT EVERY ATTEMPT WAS MADE TO ENSURE THIS MEMBER'S SATISFACTION. WE TAKE PRIDE IN THE LONG TERM RELATIONSHIPS THAT WE DEVELOP WITH OUR CLIENTS AND WILL CONTINUE TO KEEP CUSTOMER SATISFACTION OUR FIRST PRIORITY.
07/2006
5.0
hardscaping
 + -1 more
I felt Pinelli Landscaping Inc was slightly expensive but everything turned out great. They always arrived on time and were done before they said they would be.
Description of Work: Pinelli Landscaping Inc installed a retaining wall in my yard.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
07/2006
4.0
lawn service
 + -1 more
Pinelli gives good quality service that I am interested in. I'm totally happy with this company.
Description of Work: Pinelli Landscaping does all my grass cutting with picking up clippings, trimming, edging and pruning. They are paid by the package you choose for a better deal or discount. I pay two installments annually.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn and Yard Work,
Landscaping,
Pavers and Hardscaping,
Patios,
Landscaping - Lighting,
Snow Removal,
Tree Service,
Mulch and Topsoil
FAQ
PINELLI LANDSCAPING INC is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
PINELLI LANDSCAPING INC accepts the following forms of payment: Check,Discover,MasterCard,Visa