About us
Business highlights
99 years of trusted experience
Services we offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Photos of past projects
Reviews
4.836 Reviews
Showing 1-25 of 36 reviews
Kate K.
03/2018
replacement windows
+ -1 moreWaiting on the windows in June.
Description of Work: We needed to replace all our windows (current windows original 50 years). We had contacted another Company. While at the Homeshow in Hamburg we talked to Pella about giving us a quote. Frank came out last night for a 5:45 appt. right on time. Since we had already received another quote we figured an hour and a half tops. Frank left at 9:15, left no question unanswered never did he appear that he was in a hurry to leave. Not knowing if he had a sale or not he was very patient. When all was said and done my wife and I were surprised with the quote considering we had one to compare it to. Expecting Pella to be of high quality we expected a higher quote when in fact it was within $100 of the previous quote. Frank was outside at 9:30 taking pictures. Needless to say he left with a signed contract. We asked if we could extend installation out for 3 months. This was no problem. Frank did a great job of representing Pella. If first impressions count, we can't wait for the windows. Thank you.
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Yes, I recommend this pro
$9,000
Response from Pella Windows and Doors
Mark K.
07/2017
replacement windows, doors
+ 0 morewent extremely well. very professional, very clean, very quick. only problem was that they didn't re-encase the alarm wiring inside the moulding but left them it out.
Description of Work: replaced 3-panel sliding glass door and double crank-out windows in sun room.
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Yes, I recommend this pro
Response from Pella Windows and Doors
Henrik B.
05/2016
replacement windows
+ -1 moreunknown
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Yes, I recommend this pro
$40,000
Response from Pella Windows and Doors
oleg S.
04/2016
replacement windows
+ -1 morecame on time and did excellent job.
Description of Work: replaced window
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Yes, I recommend this pro
$200
Response from Pella Windows and Doors
Constance A K.
03/2016
replacement windows
+ -1 moreunknown
Description of Work: On time and did the work in a timely manner. The guys all very friendly and cleaned up before they left. Very happy with the results.
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Yes, I recommend this pro
Response from Pella Windows and Doors
Susan M.
03/2016
doors
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$4,000
Response from Pella Windows and Doors
Nora R.
02/2016
replacement windows
+ -1 moreunknown
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Response from Pella Windows and Doors
Maureen C.
02/2016
replacement windows, doors
+ 0 moreunknown
Description of Work: Installed a new front door and side lights. The project was completed timely. The installers were professional and considerate of my home and property. Did a great job and left no mess.
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Yes, I recommend this pro
$3,800
Response from Pella Windows and Doors
Norma B.
01/2016
replacement windows
+ -1 moreunknown
Description of Work: Their representative was very helpful & very responsive in helping to determine our needs & putting together a plan & an estimate. Their windows appear to be of excellent quality. However they were also very expensive so have put off the project for now. May revisit at a later date.
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Yes, I recommend this pro
Response from Pella Windows and Doors
Hyekyun R.
09/2014
doors
+ -1 moreThey did a good job. They got the job done all in one day. They sent 2 people out to do the job. The workers did a good job and they were nice and clean. The scheduling was easy.
Description of Work: They installed a new patio door.
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Yes, I recommend this pro
$4,000
Peter S.
07/2014
replacement windows
+ -1 moreThey did a good job. The price was a little expensive but it was worth it for the quality of the product. They were prompt, very clean and professional. I would recommend them.
Description of Work: They replaced some windows.
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Yes, I recommend this pro
$1,200
Robert S.
06/2014
replacement windows, window treatments
+ 0 moreThey were fabulous! I have always liked their product. They are beautiful! We were very happy with what we have and what we paid for. You can't get a better window. Their responsiveness and punctuality were very good. Their professionalism was excellent. We'll definitely use them again. We're hoping to do some more windows this year.
Description of Work: We used Pella. We've had their sliding glass door for 15 years and we just had 5 new windows put in a year ago which have blinds inside.
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Yes, I recommend this pro
Christopher F.
06/2014
replacement windows
+ -1 moreFirst project went great! We are so pleased, we went back to Pella and Patrick Sullivan to help us this year with upstairs windows. First project cost approximately $11,000.
Description of Work: About a year ago Pella replaced downstairs windows in our house, installed a box bay in dining room, enlarged living room windows and family room windows. We are so pleased with the results and work done for us and in particular, the service we got from Patrick Sullivan. He is terrific; really listened to what we wanted, made helpful suggestions and tried to save us money where he could. A great salesman. This year we are working with him again to replace windows upstairs and looking forward to the results.
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Yes, I recommend this pro
$3,800
Gerald G.
01/2014
replacement windows
+ -1 moreI didn't know a contractor so I went to the Pella Window Store for help. They were very helpful and gave me the name of a contractor who could do the work. The contractor was very responsive and he ordered the windows directly from Pella. They are a bit pricey but of very good quality.
Description of Work: I had two custom windows (quarter round)which rotted out and had to be replaced.
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Yes, I recommend this pro
$4,600
Response from Pella Windows and Doors
John U.
10/2013
replacement windows
+ -1 moreI am extremely happy with the choice of Pella replacement windows purchased direct from Pella store. While more expensive than competing products the quality is excellent and the installation completely painless. The installers came exactly when scheduled and finished exactly when promised. The house was left in exactly the same condition when the work was complete. The installers were extremely professional and couldn't have done a better job. We are extremely happy with the windows.
Description of Work: Replacement windows
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Yes, I recommend this pro
$10,000
Response from Pella Windows and Doors
Cynthia H.
10/2013
replacement windows
+ -1 moreThe installers were very pleasant, efficient, and meticulous! The windows were replaced and installed in 5 hours. Cleaned the area and did not stop for lunch! They did a wonderful job!
Description of Work: Replaced 3 windows in my kitchen.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$4,000
Response from Pella Windows and Doors
Joel E.
10/2013
replacement windows
+ -1 moreResponse from sales was excellent. The installation crew was professional and skilled. Overall, I was extremely pleased with Pella's support of my home upgrade project.
Description of Work: Replacement of two full size double hung windows, two full size awning windows, and one sliding glass door.
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Yes, I recommend this pro
$7,000
Response from Pella Windows and Doors
Toni P.
10/2013
replacement windows
+ -1 moreThe person who was to give the estimate showed up 20 minutes late. He walked through our hoe, measured the windows and doors, sat down at this computer and eventually gave us the estimate. He never explained or demonstrated the product. Never explained any options. We had to ask about warranty and estimated time of start and completion of the job. The whole experience was a turn off. We hired an other company. He did not seem interested in getting the job.
Description of Work: Nothing.
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$10,000
Response from Pella Windows and Doors
Barbara W.
08/2013
replacement windows, doors
+ 0 morePleased with every-thing.Happy with the Door Chris the salesman came to the house was very helpful the installers were just great worked along day 8-30am till 7pm as had to do more framing.Overall we were very happy with the work
Description of Work: Replaced a Patio Door
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Yes, I recommend this pro
$5,372
Response from Pella Windows and Doors
mark B.
05/2013
replacement windows, doors
+ 0 moreWe have ordered windows and doors and they will be installed in the next couple of weeks. The person we dealt with, Paul, was very easy to talk to, honest, professional, helpful, and took his time with us. We feel totally confident we will love our new windows and doors soon!
Description of Work: We have ordered windows and doors and they will be installed in the next couple of weeks. The person we dealt with, Paul, was very easy to talk to, honest, professional, helpful, and took his time with us. We feel totally confident we will love our new windows and doors soon!
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$24,000
Response from Pella Windows and Doors
Suzanne N.
09/2012
replacement windows
+ -1 moreRichard was anxious to come and give us an estimate. We only wanted four windows replaced. When he arrived he absolutely insisted on measuring every window since we, in his opinion, "will need to replace all of them down the line." He was very friendly and seemed to be interested in our preferences. We waited several weeks for the estimate. Then, I called and left him a message requesting the estimate. We never heard from him again. He apparently did not want or need our business.
Description of Work: Services were never performed.
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Response from Pella Windows and Doors
Anita D.
08/2012
replacement windows, doors
+ 0 moreI went to meet with the salesman in the showroom. He showed me all options. He came to my home to iron out the details.
Description of Work: I ordered custom made windows and french doors to replace those from the sunroom of my 100 year old house. I am very satisfied with the doors and windows. They are close to being exact replicas of the originals- only they are weather tight and function properly. They were expensive- but, you get what you pay for!
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$9,000
Response from Pella Windows and Doors
Paul S.
07/2012
replacement windows
+ -1 moreThe sales representative at the Pella store was informative and helpful. There was no pressure to "buy up" from our first choice, but that's what we wound up doing after placing an order and then changing our minds. There was no problem with that. The installers were on time, friendly, polite, and painstaking with their work. We're very satisfied with the product and the people associated with the Pella store.
Description of Work: We replaced a 35-year-old kitchen window with a Pella ProLine 2-wide casement unit. We considered a number of other companies and less expensive choices in windows, but after a lot of online research and based on our previous experience with Pella replacements, we went with them again.
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Yes, I recommend this pro
$1,650
Response from Pella Windows and Doors
mary Beth W.
02/2009
replacement windows
+ -1 moreThe salesman, the people in the showroom and the installation crew were all great. Windows were just as described. Price was not cheap, but we did not go with a bargain window. Stain and trim matched existing trim perfectly. The crew took 6 days to complete all work. Left the house as clean as they found it everyday. I would highly recommend them to anyone looking for new or replacement windows.
Description of Work: All windows in our home were replaced with Pella windows.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$24,000
Response from Pella Windows and Doors
GAIL N.
07/2006
replacement windows
+ -1 moreI thought that Pella Windows was very pleasant. I liked that they came out on time, and were neat. I could not have asked for a better experience with them.
Description of Work: Pella Windows came and replaced all of my windows for me.
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Yes, I recommend this pro
$20,000
Response from Pella Windows and Doors
- 1(current)
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Contact information
2580 Walden Ave, Buffalo, NY 14225
www.pella.com/angieService hours
Saturday:
9:00 AM - 2:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Window Treatments
FAQ
Pella Windows and Doors is currently rated 4.8 overall out of 5.
Saturday: 9:00 AM - 2:00 PM
Pella Windows and Doors accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
Yes, Pella Windows and Doors offers warranties.
Pella Windows and Doors offers the following services: Windows. Doors.
Contact information
2580 Walden Ave, Buffalo, NY 14225
www.pella.com/angieService hours
Saturday:
9:00 AM - 2:00 PM