Naples Roofing & Siding

James Naples Jr. sent out his guy Mark to handle the jobs.  James is very prompt and professional in responding to inquiries and getting the job done.  His guy Mark came over first to properly flash my portico - prompt and courteous.  Later when I needed gutter repairs, Mark was out again prompt and professional to fix my gutter issues.  And finally, when I need 3 of my flat roofs sealed, Mark was at my place promptly and perform the jobs flawlessly.  I'd definitely call them anytime for any roof related job.  Quick, personal, and professional service everytime!

This was a very steep roof 2-1/2 stories up.  They provided a great quote and left the job site very clean (you always find a few errant nails around though)

We had Naples complete a tear off and replacement roof (apprx. $8000) on our North Buffalo home in 2007. They did a nice job in a timely fashion for an excellent price. Though the roof provided us good service and we did not experience any leaks, the roof did have an area with a plywood/buckling issue (pointed out to us by another contractor) in 2013. We were told by other contractor this was not abnormal, and does occasionally happen, but we would need to get it serviced to prevent further problems.
Right away we were worried that it would be a problem to get a company back to service this so many years later, but after one call to Naples Roofing, Mr. Naples himself was there within a day, and just one day after that he had a crew arrive to service the work.
Naples Roofing provided a timely, helpful and supportive response, and stood behind their workmanship and product. Though we did have problems with the original product, no job is ever guaranteed error-proof, and this company can be trusted to provide a quality product, that, most importantly, is backed by Mr. Naples for years to come.
A company that stands behind their work is exceptionally important when choosing a contractor, and you can rest assured that Naples Roofing will do just that. Thank you for providing reliable service and customer support!

I though the job went very smoothly, Everything was as expected and when we had the problem with the dust in our crawlspace and the shingles that blew off, he corrected the problem within 24 hours.

James Naples had his guys show up, remove the deck and railings and did a good job cleaning up the mess.
The deck and railings were installed and it went downhill from there.
As far as waterproofing, this is a multi-layer surface that would seem to seal quite nicely. However, as the tenants soon found out, all of the patio furniture on the porch was sinking into the deck! Instead of a hard epoxy surface (that I had requested), Naples applied a spongy rubber finish. When it is warmed up by the sun, you can push your finger into the surface...it's that soft!
Plus the tenants were complaining that the granular material imbedded in the new deck was coming off and being tracked into the house scratching the new hardwood floors. To top it off, the installation was horrible! They removed pieces of siding and never replaced them. They splashed a tar-like material all over the siding. The seams and corners were patches randomly placed...looked terrible. Again, this was going to be used for entertaining...not some deck that would never be used or seen.
The railings were horrible! There were runs, bubbles, drips, and sagging paint everywhere. The paint was soft and gooey even after it was installed. There was even hair and dust embedded into the paint! But wait! I had requested powder-coat not paint!
Naples agreed to have it fixed, but unfortunately, it would be about five weeks before we got the railings re-installed.
Finally got the railings back and they looked great. However, within three weeks all of the welded areas started to rust!
I was then told that the type of welding material used could be painted but not properly powder-coated. Naples had these railings built and should have chosen the appropriate materials for the application. Naples and his fence guy agreed to meet with us to resolve this but each time a meeting was scheduled they never showed up. They had their money...see ya!
James Naples talks a good game, but that is about the extent of it. I can't meet with them, and they no longer return my calls or emails.
Check around, search the reviews...you will see there are many others who have also had bad experiences with Naples.
This used to be a good business until James Naples took it over from his father. Obviously Jr. does not follow the same standards that his father had!