Lancaster Electric runs an unprofessional business. Owner asked for money up front (didn’t totally surprise me-seemed normal to ask for a deposit) but then he was extremely unreliable (rescheduled more than 5 times for arbitrary reasons) and consistently showed up hours late (“I’ll be there at 10am”-showed up at 2pm) OR would not show up at all for a day and failed to call/text to say he was not going to make it. He even asked me for a few hundred dollars in the middle of the job, and when I refused, he said he’d have to take another job to get the money to buy more supplies for my job. He could not commit to any schedule that he set for himself. On his last day of work at my home, he stated that all he had left to service was one hallway; however, he had not even checked/replaced any of my light fixtures which was a service included in my quote. I had to remind him to perform a number of the services outlined in his quote, and he said “oh yea I’ll check them”. I can say with certainty that I do not trust his work, which has made me question my investment. I hope this review helps someone avoid the unfortunate situation I found myself in.
Description of Work: Aluminum abatement of entire home.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
Response from Lancaster Electric
I apologize for Mr. Kestners dissatisfaction, yes we did reschedule several times I was in the process of moving and still trying to keep appointments unfortunately this spread us to thin but we did fulfill and complete Mr. Kestners job in its entirety and he also received a family and friends discount because his wife is a friend of my sister. I tried to fit him in because the issue at his home was a safety issue. his work was completed at an extremely discounted price. Our company has an A Better Business Bureau rating due to our customer satisfaction.
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Service Categories
Electrical
FAQ
Lancaster Electric is currently rated 2 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Lancaster Electric accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Lancaster Electric does not offer free project estimates.
No, Lancaster Electric does not offer eco-friendly accreditations.
No, Lancaster Electric does not offer a senior discount.
Yes, Lancaster Electric offers emergency services.
No, Lancaster Electric does not offer warranties.
Lancaster Electric offers the following services: All Electrical Applications, Repair Appliances