Services we offer
Reviews
4.019 Reviews
Showing 1-19 of 19 reviews
Michael H.
12/2019
heating & air conditioning/hvac
+ -1 moreWe've had Horbett service our furnace and air conditioning since we moved in almost 5 years ago. Originally the furnace had stickers for them to call in case of service. Every appointment has been smooth and well done. We had one service call where our furnace wasn't kicking on, that was fixed within a half hour at a reasonable price for a service call. We've had two preventative maintenance calls (one for air, one for furnace) and both went well. On the furnace call, he noticed a dripping in our allergen filter and corrected it at no cost. They always show up on time and with everything they need. Calling the main office to schedule has never been an issue and they've even called if they had a cancel to move the appointment up. They do only accept cards through a call back to the main office and a confirmation offer (kind of old school and people might take issue with that). Our air conditioning unit is 25 yrs old and we were recommended that we replace it soon since the freon is no longer made for the unit. That being said, it was a no-pressure suggestion and the unit still runs smoothly without issue. We are looking at installing a learning thermostat and replacing the air conditioning unit in the near future, both will be with Horbett.
Description of Work: Service Calls and Preventative Maintenance
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$95
Thomas K.
08/2018
heating & air conditioning/hvac
+ -1 moreMy A/C broke down on one of the hottest days of the year. I called Horbett Heating and Cooling. They responded in a timely manner. The technician Dave was friendly, professional and knowledgeable. He quickly found the problem. I had a bad capacitor and I was low on refrigerant. He repaired the unit and had us up and cooling down in no time. I was very satisfied with the price and the service. I will not hesitate to use them again.
Description of Work: A/C repair
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$265.95
cheryl L.
01/2018
heating & air conditioning/hvac
+ -1 moresee above, sorry about the error
Description of Work: My 76 year old mother, who has been a long time customer, called on 1/10/18, about having no hot water. Was told that " he is on his last call for the day", at about 3 pm, we could come out tomorrow. Her response was , I'll call some place else. They call back a few minutes later and say, "he can come out now, the service call will be $89". The guy comes at 3:20 pm, proceeds to replace the thermocoupling on the tank , wire brush a few things and leaves at 3:36 pm. He did not clean up the residue from the wire brushing, or replace the shield on the tank. She was charged $242.00, the part was $134.00, way overpriced. It actually costs between $5 and $15.00, according to my research. I called and spoke to the owner, Ken, he had a bad attitude, and even commented about the fact that we went to high school together. I don't know what that had to do with the issue, but whatever. He kept interrupting me , and told me that the price was reasonable, Greg was his best repairman , and therefore he was paid more. He also told me that actually they saved my Mother $54.00, because she was a long time customer. I would never use this company again. Years ago they also replaced her furnace, it did not last very long , and when it went my Mother was going to call them, I told her not to because they were overpriced and a furnace should have lasted a lot longer than theirs did.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$242
Clyvette G.
08/2016
heating & air conditioning/hvac
+ -1 moreSomething was making a funny noise. At that point in time they told me that I would need a new furnace, which was not true. I thought it was a good service. It wasn't a repair or anything, it was just maintenance. I thought they were doing a great job. They cleaned it, they explained stuff to me and they were friendly. I learnt how they do business afterwards. At the time I thought maybe it was good, but then I spoke with the company who came out and actually fixed my furnace and I found that they were not so honest. It didn't even cost me much and they told me I needed a whole new furnace. I needed a new battery, that's what the problem was. I would tell my friend not to ever call them.
Description of Work: They came out for a maintenance call.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$89
Clyvette G.
08/2016
heating & air conditioning/hvac
+ -1 moreIt was one of the coldest days of the winter and they refused to come out. It was extremely cold. The original installer had their information on the furnace. When Horbett came out and installed the air conditioner, they put their stickers all over my furnace, even over the company who originally installed the unit. They covered up all the stickers and everything so that I would call them for all of my future needs. When my furnace failed in the dead of the winter, they didn't come. They could have come to service my unit, to see what the problem was, but they didn't. They were too busy. It was an emergency call and they did not show up.
Description of Work: My furnace failed and it was an emergency call.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Clyvette G.
08/2016
heating & air conditioning/hvac
+ -1 moreIt was just an add-on to the furnace that I already had. So they didn't have to do any duct work or anything. They did a great job with that. They were nice, they were friendly and they took care of everything. I don't think they were honest, because the unit that they installed, I don't think it cools the house as efficiently as it should. The service guy who came and the person that I spoke with on the phone were very friendly and very professional. The unit that was installed however, doesn't cool the house as thoroughly as they said that it would. I guess the price was okay. They were pretty responsive and very respectful. When they were trying to get my business, they did good. When I needed them to hep, they were horrible. They were on time. I'm not going to ever use them again and I'm not going to recommend them to anyone.
Description of Work: They installed my A/C.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
BARBARA D.
07/2016
mobile home remodeling
+ -1 moreAwesome! My tenants and I were all very pleased with the great work, professionalism, understanding and the air conditioning unit installed by the company! The family includes two small children with severe medical problems who really needed to have an efficient air conditioner especially with this extreme heat this summer. Ken Horbett, the owner, came out and assessed the replacement of the old air conditioner system. He fully explained what was to be done; we agreed to the terms and the new system was installed that same week!
Description of Work: Replacement Air Conditioning System for a Mobile Home
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Dawn G.
11/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: They replaced the entire heating system with a more efficient system and put in an AC system as well. They always have good customer service.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
frank G.
09/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: In Dec 2014 spent 900.00 to have boiler fixed, while in Florida boiler stopped running ,called started boiler up never checked pipes knew toilet was frozen,3 radiators exploded
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,100
Victor T.
05/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: new furnace
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
William B.
06/2014
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Installed new air conditioner |It went very wel. Installed very quickly and efficiently.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,700
Sharon F.
04/2013
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: had problems with getting enough heat upstairs/ called another heat co. and they came out and did nothing! I went to home depot and they contacted horbett heating and cooling and they came out and checked duct work etc, gave me a quote. the technicians came in and adjusted the blower, fixed ducting and installed dampers. (also cleaned all work areas)
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$700
Jonathan L.
04/2013
heating & air conditioning/hvac
+ -1 moreI was little upset since they charged me for this because they had come out earlier to prepare the boiler for the winter months where they checked everything and I paid them in advance for this. Then, all of a sudden the carbon monoxide went off because the heat exchanger in my boiler went and this was because they could not tell me this problem four months back. They did fix the problem for me but I had to end up paying $ 800 for these repairs. If he had fixed it when he came out initially to check my boiler I would not have had to end up paying this amount. I had used them for years but I just never called them back after this. I cannot compare their pricing to others since I have not used anyone else.
Description of Work: I used Horbett & Heating Cooling Inc for heating and air conditioning. I last used them during a storm in which carbon monoxide went off from my boiler.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$800
Aaron G.
03/2013
heating & air conditioning/hvac
+ -1 moreWe originally contacted Home Depot for an estimate to replace the furnace in our building. They contracted with Horbett Heating and Cooling in Buffalo, and we could not have been happier with the service. They called and scheduled an appointment to see the property, were punctual in our meetings,and provided a quick, thorough estimate. The answered all of our questions about the price, service, equipment, etc. They installed the new furnace as agreed, in the time agreed. There crew was efficient, and cleaned up after themselves each day. The new furnace seems to be perfect for your space. We plan on hiring Horbett again in the future to install air conditioning.
Description of Work: Removed old heater furnace. Installed new heating furnace, duct work.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,800
JODY S.
01/2010
heating & air conditioning/hvac
+ -1 morehe then wanted direct payment, though i was unhappy with his overview of the situation and also the bill. I was not informed that every additional 1/2 hour cost 50 dollars. I was put on the phone w/ the ?manager/owner who was very rude and condescending. I called someone else the following day and recieved satisfactory service
Description of Work: after initially having the company out in the summer to clean and inspect my furnace ( moved in jan 09), i called them when my furnace began malfunctioning this month. I was given an appointment wednesday afternoon after 12:30. no one showed up until after 4 pm. The service tech came up with three different diagnosis within five minutes including i needed a new thermostat(which i had replaced one day earlier), there was condensation in a hose, and the intake duct was too small. When i questioned him, he began doing measurements and decided the furnace was running too hot. therefore he had me change my air filter and opened the blower speed further. He gave me a price on new intake duct and duct cleaning.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$160
Joan D.
01/2009
heating & air conditioning/hvac
+ -1 moreIt went very well. There were no problems. We are always pleased with their service.
Description of Work: They repaired the furnace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
GREG G.
09/2008
heating & air conditioning/hvac
+ -1 moreThe owner came out and talked to me. I liked some of the suggestions that he gave me. I am very happy with the furnace. I was concerned about the size of the furnace filter so the owner told me he would get me 3 to start out with. It took several phone calls to get him to finally bring them out.
Description of Work: They came out to the house and installed a new furnace.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,000
07/2006
heating & air conditioning/hvac
+ -1 moreI feel that quality of work performed by Horbett is much better to those I've used in the past. Since switching to Horbett for my heating and air conditioning needs, I've used them several times as well as recommending them to my family and friends.
Description of Work: I usually like to have my heating and air conditioning unit looked over and cleaned once every other year or so. I hired Horbett Heating to do just a routine service call.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$90
07/2006
heating & air conditioning/hvac
+ -1 moreHorbett Heating had to level the unit as it was not working properly. Everything was handled quickly and efficiently. The air is now working.
Description of Work: Horbett Heating checked the air conditioner and a couple of days later had to come out on the weekend to clean the condenser.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
Contact information
3725 GENESEE ST, Buffalo, NY 14225
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Remodeling - Modular & Mobile Home
FAQ
HORBETT HEATING COOLING INC is currently rated 4 overall out of 5.
No, HORBETT HEATING COOLING INC does not offer free project estimates.
No, HORBETT HEATING COOLING INC does not offer eco-friendly accreditations.
No, HORBETT HEATING COOLING INC does not offer a senior discount.
No, HORBETT HEATING COOLING INC does not offer emergency services.
No, HORBETT HEATING COOLING INC does not offer warranties.
HORBETT HEATING COOLING INC offers the following services: HEATING & AIR CONDITIONING CONTRACTORS.
Contact information
3725 GENESEE ST, Buffalo, NY 14225