Hollis Heating & Cooling

unknown

Called for repair of A/C unit, as it was no longer working when I turned it on. I thought that was the problem. However, when Guy, from Hollis Heating, came to look at it, he said it was not the A/C unit, but the furnace. He was very honest on what I needed and gave me options as to whether to get a new furnace or repair existing one, and the costs involved in either decision, plus told me the A/C unit was still in good condition and wouldn't need to be replaced, unless I wanted it done with the new furnace. He could have tried to sell me on a new A/C unit for more money, but he didn't. He came when he said he would and was very prompt and expeditious in his work. He had another worker install the furnace, but he made sure all was in place before he left him, and came back after to be sure all was working. The next day, he even called me to see how all was going. A couple days later, after using the A/C, it wasn't getting as cold as I like it, so I called him. He was very concerned on my being satisfied, as he is very, very customer-oriented, and wants all his customers to be fully satisfied. So he said he'd come over and see if he needed to change a setting on the furnace and then when he found the setting was where it was suppose to be, thought it might be low freon in the A/C. Now even though that had nothing to do with the job he was hired for, as it wasn't the A/C unit needing to be repaired at all, he still went outside (and it was that real hard pouring rain that day), with an umbrella and checked my freon. He saw it was low and filled it for me - no charge! He is a superb person, never got angry or impatient with me, and really does care about his customers, along with having a great work ethic.