Highlander Waterproofing of Western New York

I put a lot of time into my decision of who would waterproof my crawlspace. I had multiple companies come and give estimates. At the end highlander had their best price and a guarantee. Going in I felt confident in my decision. But once the work was done all of the good feelings were gone. From constant miscommunications between sales, workers and bosses. The original work didn’t even fit the original plan. The backyard being more dry as a “result of the pump” never came to fruition. After round 1 of the work all they managed to do was flood the front of my home and make a waterfall in my crawlspace. Round two they fixed the discharge, but when I was told in the estimate that the high end of my home wouldn’t accumulate water because the pump in the low point would collect it and discharge it first. Asked salesman what if it doesn’t he eased my mind by saying “that’s what the warrant is for we would cover it” fast forward to second rainfall after work was corrected and boom standing water everywhere in high end of crawlspace. Then told by the boss they won’t touch it without charging more since not covered by warranty and given salesman stated they don’t charge extra no matter what they find. Turns out the 8600 dollar investment I made was a complete waste and now I’m left with a crawlspace that still floods and if I want it repaired by them it’s another 6000 dollars. But why would I trust a place I’ve already had comeback twice. I wish I could rewind a month and pick one of the other companies, I won’t name any so no one thinks this review is an ad for someone else. My advice is stay away from highlander and don’t trust what they say unless it’s in writing. Now I almost feel trapped as if they have to finish the work but I have little confidence they wouldn’t be out again after the next rain. Only positives are they respond timely and are polite while describing how you were basically deceived. Worst investment I’ve ever made.

This outfit was great. They were very professional throughout the job. They kept me informed about the process. It was a big job, and, as expected, on site job modifications became necessary. They were candid, transparent, and exceedingly reasonable about incorporating those changes into the overall plan. I would definitely use them again, and have already recommended them to several friends. I own a lot of properties and use a lot of contractors, and I don't think I have ever dealt with a more honest and reputable group.

Giulio and his crew came and waterproofed my basement after I discovered that there was water and it was on the carpet. Said they could get the job done in 3 days and it ended up only taking two! Customer service really good and they always answered my call. I'd recommend them to anyone.