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Hertel Hardware & Plumbing Co Inc

Plumbing, Drain Cleaning, Heating and Air Conditioning,

About us

• 2015 Super Service Award Winner - 7th Consecutive Year! • For nearly 100 Years, Hertel Hardware & Plumbing has remained Family Owned & Operated! • Call (716) 875-3900 to Schedule a FREE Estimate or an Appointment Contact name: Tony Christiano Jr. - Hertelhardware@gmail.com Cyndee Christiano - Cyndee.hhp@gmail.com Michael Reed - Mikereedhhp@gmail.com

Business highlights

97 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Plumbing • Heating & Cooling • Pipe Replacements • Water Tank Installations • Dishwashers • Vanities • Pedestal • Kitchen Sinks Screen • Faucets, Toilets, Showers • Glass Replacement • Back-Flow Testing & Repair • Drain Auguring • Sewer Clogs • Cleaning • Inspections • Emergency Back-Up Sump Pumps • Water & Sprinkler Lines • Heaters • Softeners & Filters • Fixture Installs • Faucet Repairs & Garbage Disposals • Keys Made • Referrals

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.7204 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
3%
2
5%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 176-200 of 204 reviews

Jon S.
09/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Replaced two leaking faucet steps in my shower stall

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Hertel Hardware & Plumbing Co Inc
We appreciate your review and value your business

Timothy S.
09/2015
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hertel Hardware & Plumbing Co Inc
Thank you! Looking forward to servicing all of your plumbing/heating needs in the future!

Judith R.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Hertel Hardware & Plumbing Co Inc
Thank you for your review!

martin M.
07/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Replace kitchen sink faucet |Unplugged bathroom vanity drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Hertel Hardware & Plumbing Co Inc
Thank you for your review! We appreciate your business!

Bruce S.
06/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: replaced the water supply lines in my rental property. did it on time and within budget, would hire again.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Tom R.
06/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Nicklaus A.
06/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Excellent service!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Response from Hertel Hardware & Plumbing Co Inc
Thank you!!

Melissa O.
04/2015
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: I called them to fix and outdoor water faucet for my hose and to clean a blocked drain the driveway. They were very punctual and professional. I found the technician (Jordan) to be up front about my options and I didn't feel like he was pressuring me. I will definitely call them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$278

Response from Hertel Hardware & Plumbing Co Inc
Thank you for your review! We appreciate your business.

Elizabeth W.
02/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hertel Hardware & Plumbing Co Inc
Thank you!

Judith M.
01/2015
5.0
drain pipe, plumbing
  + 0 more
unknown
Description of Work: installed main water pipe from the street into basement. I called & they came the next day. the men were great and the price reasonable for the work they had to do.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Hertel Hardware & Plumbing Co Inc
Thank you for your review! We appreciate your business!

Jordan B.
12/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Extended our gas line to the rear of basement allowing us to install a gas dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Hertel Hardware & Plumbing Co Inc
Thank you for your review

Gabrielle L.
10/2014
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hertel Hardware & Plumbing Co Inc
Thank you for your review

Sharon H.
07/2014
2.0
plumbing
  + -1 more
unknown
Description of Work: Initial call was a five day wait. He came over with another man, got mud in my house ,put in a new washer and left. After leaving, faucet still leaked. When I called again to have him return, it was going to be another week before he was available. I cancelled 2nd. appointment and son in law fixed faucet

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$95

Response from Hertel Hardware & Plumbing Co Inc
We apologize...if you have any issues with any of our techs please let us know so we can rectify the problem. As far as the call back we are sorry he wasn't available any sooner. We are just so busy we are usually booked two to three days out!

Julie B.
06/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Hertel Hardware & Plumbing Co Inc
Thank you for your review! We appreciate your business!

Janice S.
06/2014
5.0
drain cleaning, plumbing
  + 0 more
.
Description of Work: I hire them to clear a drain pipe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111

Response from Hertel Hardware & Plumbing Co Inc
Thank you for using Hertel Hardware & Plumbing!

Wendy W.
05/2014
3.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: They cleaned kitchen and bath drains. this guy was rude, and messy. He left behind a complete mess. I hope the other plumbers that work there are not so bad.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0


Response from Hertel Hardware & Plumbing Co Inc
Thank you for your review. Unfortunately, we don't have any record of our company going out to your residence on that date. If it is our error, we do apologize, our plumbers strive to do their very best to clean up after themselves! If you have any issues we encourage you to contact our office immediately following service so these issues can be addressed at that time! Thank you! We appreciate your business.

James D.
03/2014
5.0
home improvement stores
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hertel Hardware & Plumbing Co Inc
Thank you! We value your business!

Judith M.
02/2014
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
.
Description of Work: They cleaned out the main drain from the house to the street.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Hertel Hardware & Plumbing Co Inc
Thank you! We value your business!

Michelle B.
01/2014
5.0
plumbing
  + -1 more
Incredibly prompt
Description of Work: Fix a leak in the ceiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Hertel Hardware & Plumbing Co Inc
Thank you! We value your business!

rich J.
03/2013
1.0
plumbing
  + -1 more
read above
Description of Work: Called made and appt earliest they could get to me was two days later so I waited. Plumber never showed up never called. When I called to see where they were woman said my appt was from 1-3 not 8-12 didn't offer any apology or any other assistance in anyway!

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0


Response from Hertel Hardware & Plumbing Co Inc
In the 33 years this family has been in business, we have never "no showed" or "no called". We give our customers a two hour window for appointments since we cannot pin point exactly how long a job will take. We can only estimate. We do our very best to stick to these windows. Your appointment was scheduled for the afternoon between 1-3pm, that is why you didn't receive a phone call from our plumber yet. We apologize for any miscommunication or inconvenience. If there is anything we can do to assist you in the future, please do not hesitate to let us know.

constance W.
04/2012
5.0
drain cleaning, plumbing
  + 0 more
hmtire
Description of Work: I called re: a clogged kitchen drain." Mike" called from his prior appt to give me an approximate time of arrival, and, again, as he was leaving for my houseHe was prompt and courteously. He checked my entire kitchen system ,fixed the problem quickly, and patiently answered all my questions giving excellent recommendations. He also installed new washers in sink faucets and a bathroom faucet We discussed another project , describing pros and cons, identifying his own limitations and deferred the job to a co worker, master plumber, more experienced in major construction.I received a quick estimate and, plan to hire them for tis job also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$104

Response from Hertel Hardware & Plumbing Co Inc
Dear Member, Thank you for taking the time to review our company. We appreciate your business & your positive remarks. Hertel Hardware takes pride in our customer service and satisfaction. We value you as a customer and look forward to servicing all of your plumbing & heating needs in the future.

Gabrielle L.
04/2012
5.0
plumbing
  + -1 more
Very Well
Description of Work: Called to have bathtub snaked because it was running slow. When I set up the appointment they gave me a 2 hour window. Called about 1/2 hour before he arrived. Was very professional and polite. Found out first bathtub didn't need snake, just cleaned the stopper and then snaked second tub. I appreciated that they charged by the hour so you were not hit with a surprise bill. I have had other plumbers who are always trying to upsell their services (which may or may not be needed) but I felt that Hertel Hardware was honest. I will definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Hertel Hardware & Plumbing Co Inc
Dear Member, Thank you for taking the time to review our company. We appreciate your positive response. Hertel Hardware values your business and we look forward to servicing all of your plumbing & heating needs in the future.

John M.
01/2012
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Hertel Hardware & Plumbing Co Inc
Thank you for taking the time to review our company...we appreciate and value your business and look forward to servicing all of your plumbing and/or heating/cooling needs in the future!

JACQUELINE B.
10/2011
5.0
plumbing
  + -1 more
Went very well.
Description of Work: replaced old plumbing and old faucet in kitchen. Even though unforeseen problems occurred the job was done satisfactorily and well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Hertel Hardware & Plumbing Co Inc
Thank you for taking the opportunity to review our company! We appreciate your time and value your business.

raymond S.
10/2011
5.0
plumbing
  + -1 more
Excellant
Description of Work: Replace hot water pipe in basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Hertel Hardware & Plumbing Co Inc
Thank you for taking the opportunity to review our company! We appreciate your time and value your business.

Contact information

1273 Hertel Ave, Buffalo, NY 14216

http://hertelhardware.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Heating and Air Conditioning,
Water Heaters,
Sewer Cleaning,
Drain Pipe Installation,
Hardware & Home Improvement Stores,
Wells and Pumps,
Windows,
Ceramic Tile,
Kitchen and Bath Remodeling,
Glass and Mirrors

FAQ

Hertel Hardware & Plumbing Co Inc is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Hertel Hardware & Plumbing Co Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Hertel Hardware & Plumbing Co Inc offers free project estimates.
No, Hertel Hardware & Plumbing Co Inc does not offer eco-friendly accreditations.
No, Hertel Hardware & Plumbing Co Inc does not offer a senior discount.
Yes, Hertel Hardware & Plumbing Co Inc offers emergency services.
Yes, Hertel Hardware & Plumbing Co Inc offers warranties.
Hertel Hardware & Plumbing Co Inc offers the following services: Residential & Commercial Plumbing • Heating & Cooling • Pipe Replacements • Water Tank Installations • Dishwashers • Vanities • Pedestal • Kitchen Sinks Screen • Faucets, Toilets, Showers • Glass Replacement • Back-Flow Testing & Repair • Drain Auguring • Sewer Clogs • Cleaning • Inspections • Emergency Back-Up Sump Pumps • Water & Sprinkler Lines • Heaters • Softeners & Filters • Fixture Installs • Faucet Repairs & Garbage Disposals • Keys Made • Referrals

Contact information

1273 Hertel Ave, Buffalo, NY 14216

http://hertelhardware.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM