Graves Brothers Home Improvement

Graves Brothers installed a metal roof on my home. Very professional, on time. All the workers are courteous. They construction manager made sure everything was done properly and my yard clean after the work was done. I would definitely consider them for future projects.

Fraud, Lies, Incompetence & Urinating in My Yard – Stay Away from Graves Bros. / Oaks I signed a contract with Graves Bros for a complete tear-off and new roof with new gutters. What my family got was an ongoing battle to get the job corrected after many lies were told and liberties taken. Fraud: Graves promised a GAF President’s Club certified Graves Bros roofing crew. I received non-certified Oaks crew. Lies: Graves promised photos taken during the job would show all layers were done correctly, including the drip edge. The photos show no drip edge at all and only two phases of the job – the tear off and the mostly shingled roof; there are no before & after photos for comparison. Incompetence: Management has twice been unable to relay work orders to crews. The on-site supervisor did not read our contract and did not know that we were getting new gutters. His crew left the old gutters on the house, which meant they had to snip, deform and compromise the new drip edge to fit around the gutters. When the gutter crew came to replace the gutters, they further wrenched and twisted the drip edge. The roofing production manager tasked with correcting this problem failed to relay his “Punch List” to the second crew that was to repair the work from the first roof crew and gutter crew. Urinating: Security footage revealed a worker exposed and relieved himself in my yard, near my garden. He then proceeded to take a photo of my garden before alerting a second worker to look. Tyler Warshaw came to my house and sold my family on a 1-day roof job that was to be performed by GAF President’s Club certified contractors from Graves. Bros. A contract was signed and the job was scheduled for August 1st. I was surprised to see on the scheduled work day a company truck from Oaks Construction arrive. The on-site supervisor Manny Saturria tried to excuse presence of the crew, stating that because Oaks owns Graves, there is really no difference in certification or qualification. That is a lie, as Graves/Oaks uses national shingle manufacturer GAF, which awards certification tiers based workmanship. Graves is certified with the top honor President’s Club as well as the second tier honor Master Elite, whereas Oaks is only certified as Master Elite. And oh, is there a difference in workmanship. A week later the new gutters were installed and all of the issues were revealed. The gutter crew hastily did their job - chucking gutters into the grass, trapping tree branches, and using random pieces of downspouts and kick outs – then left unannounced. My husband and I went to check the work. From the ground the horrific job by Oaks presented itself. We saw gaps between the shingles and decking; the drip edge was wrenched, twisted and flush with the house; rain was pouring from behind the new gutter; and starter strips and shingles had no overhang of the drip edge – all of this leads to water damage. Oaks ignored my initial emails before roofing production manager John Lauricella scheduled a meeting at my house. He hadn’t even got on a ladder, let alone looked at any damage when he started to whitewash the situation. We had to implore him to let us show all of the problems. He offered to have a Graves crew replace the mangled drip edge and re-install it correctly, replace any damaged shingles, remove the tree trapped between the gutter and house, inspect the gutters and remove grass from corner miters before re-hanging on the house, change brown flange sealant to black to match the roof, and give us uniformed downspouts and kick outs. This did not happen. I waited weeks for the next crew. John emphatically swore that it would be a Graves Bros crew but once again it was Oaks. The two men were at my house for about 6 hours. They never removed or inspected the gutters but they did rip the trapped branch out, causing it to split. They did not replace the drip edge that was flush with the house, rather they further complicated the issue by jamming flashing behind it in some sort of Frankenstein fix. The issue is unresolved.

I have Graves Brothers do my full roof in October. I could not be more pleased ! What a fabulous Job, Quick Professional and really wonderful. With the way our November and Christmas storm were so bad, everything with Roof and Gutters no Problem. I would say go with no other use Graves Brothers.

I hired Graves Brothers to replace a few pieces of siding that had fallen off as well as address some minor roof issues. The service tech Jude showed up exactly on time and was very friendly and professional. He explained everything thoroughly and got the job done within the 2 hour window. I'm satisfied with the results and would definitely hire them in the future for any of the services that they offer.

I thought everything had gone okay with the installation and gutters until after the first year water started coming in from next to the chimney. I called graves and they said they only give a one year warranty on there work. New roof and $20,000 dollars latter I am not happy. I called them and set up an appointment and they are charging me $275 just to come out and look and see what needs to be done. I can not believe this. This company takes grant money from the City of Rochester and call themselves a reputable company but I will never do business with them again. Please go with a reputable company. Don’t waste your money with graves. This has caused female in the attic bedroom and all the way to the kitchen on the first floor.

I paid for 2 hours work, $318 Crew spend 30 min at site, 10 min on job and repaired 15% of the valley. I contacted job coordinator to come finish the job or return money. No response; I had to cancel the payment. No contact for 8 weeks. Then I got an email with invoice. 2 weeks and many emails sent and phone calls dialed (no response) later; Graves finally withdraw the invoice. I could not get them to come finish the work. It took me 2 hours to repair the valley myself after fabricating a special ladder to do it safely.

After getting multiple estimates we decided to go with Graves Brothers Buffalo. The salesman Steve was very thorough in explaining the process, pricing and warranty. We have a very large roof and I can’t believe they completed it all in one day. The crew was amazing! When they left it was like they were never there. My new roof and skylight look amazing. Every nail, every shingle, every piece of paper was off the ground. They even blew off my deck and driveway. I was so pleased with the entire process. I would highly recommend them to anyone considering using this company

they did a great job in timely manner. they came when they said they would and did a very professional job putting on my new siding . I looks great.

Since we could not afford a new roof at this time, he offered a temporary solution.

Used for both services. They were timely, professional, and followed up after work completed.

From a scale of 1-10, I give them a 20. They were done super fast and I just love it. I've used them several times before from gutter installation to replacing the roof. They're amazing. I would never call anyone else but Graves Bros.

I like them. They did an excellent job. They did the job on a timely manner. It is beautiful. Very fair price. They were very good.

I think they did a very good job. Satisfied with the work. They are professionals.

Wonderful! The guy was very great, showed up on time and they were very clean

It was really good. They came when they said they were going to and they have done it in 3 days.

Everything went good. They gone by the time I came home but they arrived sooner than I expected.

Very good. It's excellent , they did a fantastic job . They had the lowest price

It was great! they are on time.