Five Star Computer Care

One home visit and one offsite consultation by phone. Robert was very patient and organized in bringing me up to speed.

It only takes an hour for the work to be completed. They were good and satisfied when they completed the work.

They were great. Outstanding and timely.

Excellent! More was done than I had expected and the computer was working better than ever!

I am extremely pleased with Robert's service. We first used Robert after my previous computer was freezing up every few minutes while playing Far Cry 4. He cleaned up the fan, moved some of the cards to give better air flow. The machine lasted many more months until it the hard drive suffered a fatal seizure. For my new computer Robert suggested a solid state hard drive. I am very happy that I agreed. Start up time of the computer is amazingly fast. I have been using the system for a week now and could not be more pleased.

I would highly recommend Robert. He is very knowledgeable and was great to work with. I emailed Robert after reading tons a great reviews about him and his company on Angies list. I had a budget laptop that was about 5 years old that was performing extremely slow and basically was not being used because of its nuisance to use. Robert emailed me back quickly and we set an appointment to have him come to my apartment to look at it. After running the computer Robert suggested several options. One was to buy a newer laptop that had more ran and a bigger CPU. He also stated that we can also upgrade the hard drive to an SSD. He was not a pushy salesman in anyway and he just gave expert recommendations. I did not want to purchase another laptop so I went ahead with updating the hard drive to an SSD. He had my computer back to me in a day. He dropped it off and made sure it was to my satisfaction. It was my laptop now runs much quicker and I find myself using it much more. I will definitely keep using Five Star Computer Care for all my computer needs going forward.

Ali showed up promptly at 4:00pm on 3/10/14. He removed his shoes before he entered my home. He showed me the work check list of items he will be checking. He went through the check list and then asked for any other issues. We discussed other issues and he addressed them. Computer is running much faster and more efficiently. He was very friendly and professional and I would highly recommend this company to anyone in the future.

Provided sound advice and charged nothing for the pickup and examination of the item.

The first technician was prompt courteous and friendly. He removed his shoes at the door which I thought was very polite. He answered questions that I asked while he was working on the computers. He also provided operating tips and pointers during his visit. The desktop computer was running fine before he left. After the first visit, I experienced the same problem I was having when I first called for service. Another technician came back to the house to take a further look at the computer. This gentleman was also prompt and also removed his shoes at the door. He was very polite. This tech took a more extensive look at the computer. With my OK, he changed some settings on the computer which made the it run better/faster in an effort to eliminate the problem I was having. The problem occurred again while he was there. He suggested that I allow him to take the computer with him to try and diagnose the problem at his place of business. I agreed and he worked on the computer for 5 days. When the computer was returned to me it was operating normally and starting up much quicker that it did before the service. The initial problem was never found but there have been no problems since it was returned to me 9 days ago. I don't expect any problems in the near future. I was very pleased with the service. The technicians treated me with respect, they were very polite and they knew what they were doing to test the computer for any obvious problems. I would hire this company again.

Response time was slow but service was great. Laptop running great. Robert did follow email to check if laptop running to my expectations. Very professional. Would use them again.

I originally purchased a deal through Angies list for an in home clean up tune up on my laptop. I knew I needed something done with my laptop, It was slow and ocasinally locked up for a while and then would be fine. When the service man from Five Star computer care came over he started going through the laptop deleteing un used un needed programs that were clogging up the system. As he was in the process of doing this the laptop locked up again. He tried to fix this problem and while in the process of running diegnostics annanisis on it he found a flaw in the hard drive. He had to take the computer to the shop to find out how bad the defect in the hard drive was. When he got back to me he gave me the bad news that the hard drive had a crack in it and needed to be replaced. I gave him the go ahead and he replaced the old mechanical drive with a newer version solid state hard drive. He was able to do the whole job in two days and delivered it to my door. It is working fine now and is faster than when it was new. I would reccomend Five star for all your Computer needs.

It went great, definitely would recommend!

FIRST A YOUNG MAN CAME TO THE HOUSE TO CHECK OUT THE PC...VERY PERSONABLE AND INFORMED. WE FELT VERY COMFORTABLE WITH HIM..HE SHOWED US PICTURES OF HIS CHILDREN. BEAUTIFUL..THEN HE CONTACTED HIS BOSS AND THEY DECIDED AFTER TALKING TO US TO TAKE PC FROM OUR HOME AND WORK ON IT ELSEWHERE. THEY BROUGHT IT BACK WHEN THEY SAID THEY WOULD AND IT HAS BEEN WORKING GREAT EVER SINCE..GREAT PEOPLE TO DO BUSINESS WITH..WOULD USE THEM AND OR RECOMMEND THEM IN A HEART BEAT..

It went well, but person picking it up had no receipt or business card, trusted wince I felt how would he have had my name and address. Received call the same evening but I wasn't available and returned call next day. I followed up with call 24 hours later and arrangements were made for return the next day. Service was very good, very professional and I would recommend and use again in the future.

Robert spent 3 hours here cleaning up my computer. I was very impressed with his knowledge and his completeness of the job (considering it took 3 hours). I would definitely call this company for my future computer needs.

Very polite,took his shoes off with out asking him, spent over two hours working on my computer.Could not have been more satisfied. Would use them again in, a heart beat. If your having a problem with your computer don't hesitate to use Five star. Great experence at a really great price.

They were fantastic. He gave me great suggestions and was very interesting and knowledgeable. They were here 3 hours and he followed up after the visit.

He was excellent and his price was reasonable. I would highly recommend him and would use him again.

Young gentleman was on time took his shoes off immediately which I did not ask him to do. I set up my laptop in the Den. He got started right away, I sat behind him and was able to ask him all sorts of questions about my computer. I am a senior and not very computer savvy. He was very patient and had a wonderful outgoing personality. Explained what different programs did and what ones I would use and not use. Spent over and hour. I may purchase a new computer in the future and now am comfortable in doing so because he is available to come to the house and even gives lessons on the new computers. Would highly recommend him.

Professional, on time, wouldn't hesitate to use Five Star services again.

Overall the experience went very well. Robert was very professional in everything he did and/or explained. Coming to the house to perform the diagnostic in the evening when I was home from work was a huge help and added benefit. He also dropped off the laptop at my home after completing the work and made sure I was completely satisfied before accepting payment. I thought the price was reasonable and Robert honored my Angie's List coupon. I had numerous questions regarding options on the purchase of hard drives and batteries and he was quick in his responses and provided good feedback on everything. If I get a couple more years of use out of this computer, I will consider this service an excellent value.

Based on the reviews in Angie's List, I gave Five Star Computer Care a call. Robert set up an appointment, TJ showed up on the day and time as scheduled, diagnosed the hard drive problem as bad sectors, and suggested a trip to the shop, all within an hour. While it was in their shop, Five Star replaced the drives -- using a solid-state drive in place of the old hard drive -- put an image of that old hard drive (from our backup drive -- yes, it *was* backed up, folks; this saved us untold agony), and put in a new power supply. Five Star also looked at all the stuff running in the background on the machine, asked me about it -- pointing out that this was probably slowing the machine considerably -- and, after receiving my OK, deleted or turned off the unneeded software. Robert brought the machine back today, installed it, and turned it on. Much quieter -- the new power supply fan has a thermostat, so runs only when it's needed, and even then it is very quiet. The computer booted in record time (something like ten times faster than it ever had -- the solid-state drive really flies!). Almost everything in our working environment was in place, and it took less than half an hour to get email updated and recover a couple of data files that had been in the bad sectors (again, those came in from the backup drive; I can't stress enough the importance of having a regularly scheduled backup to a working backup drive. Robert also suggested, if you have a fast Internet connection, uploading to an offsite backup service, one of the "cloud" computers). The bottom line: Five Star Computer was worth every penny of the reasonable price they charged. Throughout the entire process, they phoned and kept me informed of the work they wanted to do, and asked for my OK before they did any of it. These folks run a fine, professional computer repair service, and I recommend them unreservedly for not just home machines like ours, but also for businesses needing computer assistance. In a word, Five Star Computer Care is "Wonderful!"

It went very well. The technician was very knowledgeable and explained things to me in a very understandable language and not computer talk that most repair companies use. It has worked to my satisfaction since and I am quite pleased.

Awesome service. This company makes house calls as opposed to having you bring in the hard drive. Robert was at our house on a Saturday from 4 til 6:30 (approx.). I am not computer knowledgeable so I have no idea what he did. He explained the whole process to my husband as he went along. At no time did my husband or I feel uncomfortable with him in the house and we felt like he worked solidly those 2 1/2 hours to fix the problem. He told us that many people had been scammed by this particular virus and they paid hundreds of dollars (if not more) to the creators of the virus. He was able to not only eradicate the virus but also able to save our stuff as we almost never backup our data (stupid, I know). It has been over a month since he came to our house and we have had no further problems. We will definitely be calling him again if we have any new problems.

It went extremely well. It took 3 hours but it was well worth it. Also, he followed up to see that everything was running as it should.