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Five Star Computer Care

Computer Repair, Computer Sales, Landscaping,

About us

Your own personal superhero, minus the cape. With over 15 years of experience in the industry, we are fluent in identifying problems and resolving frustrations. Not only do we address all of your concerns, we also educate, so that you can make the most of your computing experience.

Business highlights

14 years of trusted experience

Services we offer

Computer sales and repair, home theater setup & configuration.


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.040 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
5%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 40 reviews

Sandra H.
06/2017
5.0
computer repair
  + -1 more
One home visit and one offsite consultation by phone. Robert was very patient and organized in bringing me up to speed.
Description of Work: Transfer of files to new computer and setup of Windows 7

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin R.
05/2017
4.0
landscaping
  + -1 more
It only takes an hour for the work to be completed. They were good and satisfied when they completed the work.
Description of Work: I have over an acre of land they mow and week wacking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$373

Tammy T.
02/2017
5.0
computer repair
  + -1 more
They were great. Outstanding and timely.
Description of Work: Computer repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bernard O.
01/2017
5.0
computer repair
  + -1 more
Excellent! More was done than I had expected and the computer was working better than ever!
Description of Work: A computer update

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Karen R.
02/2016
5.0
computer repair
  + -1 more
I am extremely pleased with Robert's service. We first used Robert after my previous computer was freezing up every few minutes while playing Far Cry 4. He cleaned up the fan, moved some of the cards to give better air flow. The machine lasted many more months until it the hard drive suffered a fatal seizure. For my new computer Robert suggested a solid state hard drive. I am very happy that I agreed. Start up time of the computer is amazingly fast. I have been using the system for a week now and could not be more pleased.
Description of Work: Built and installed a a high end computer tower gaming system. Hooked up the surround sound speakers and checked to make sure all was well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Andrew H.
02/2016
5.0
computer repair
  + -1 more
I would highly recommend Robert. He is very knowledgeable and was great to work with. I emailed Robert after reading tons a great reviews about him and his company on Angies list. I had a budget laptop that was about 5 years old that was performing extremely slow and basically was not being used because of its nuisance to use. Robert emailed me back quickly and we set an appointment to have him come to my apartment to look at it. After running the computer Robert suggested several options. One was to buy a newer laptop that had more ran and a bigger CPU. He also stated that we can also upgrade the hard drive to an SSD. He was not a pushy salesman in anyway and he just gave expert recommendations. I did not want to purchase another laptop so I went ahead with updating the hard drive to an SSD. He had my computer back to me in a day. He dropped it off and made sure it was to my satisfaction. It was my laptop now runs much quicker and I find myself using it much more. I will definitely keep using Five Star Computer Care for all my computer needs going forward.
Description of Work: Changed out old Hard drive and replaced with a Samsung 250GB SSD drive. Cloned old hard drive to SSD. Applied system tweaks to optimize SSD usage. Turned off multiple Norton extensions that was slowing down my computer. Ran cleaner that removed 3GB of junk files and removed 7GB of windows update backups.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ron P.
03/2014
5.0
computer repair
  + -1 more
Ali showed up promptly at 4:00pm on 3/10/14. He removed his shoes before he entered my home. He showed me the work check list of items he will be checking. He went through the check list and then asked for any other issues. We discussed other issues and he addressed them. Computer is running much faster and more efficiently. He was very friendly and professional and I would highly recommend this company to anyone in the future.
Description of Work: In home service of our computer. Clean up drive and check for viruses. Uninstall and reinstall troublesome printer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ray B.
01/2014
5.0
computer repair
  + -1 more
Provided sound advice and charged nothing for the pickup and examination of the item.
Description of Work: Assessed broken iPod to permit informed decision regarding repair or replacement.

Rating CategoryRating out of 5
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Timothy M.
09/2013
5.0
computer repair
  + -1 more
The first technician was prompt courteous and friendly. He removed his shoes at the door which I thought was very polite. He answered questions that I asked while he was working on the computers. He also provided operating tips and pointers during his visit. The desktop computer was running fine before he left. After the first visit, I experienced the same problem I was having when I first called for service. Another technician came back to the house to take a further look at the computer. This gentleman was also prompt and also removed his shoes at the door. He was very polite. This tech took a more extensive look at the computer. With my OK, he changed some settings on the computer which made the it run better/faster in an effort to eliminate the problem I was having. The problem occurred again while he was there. He suggested that I allow him to take the computer with him to try and diagnose the problem at his place of business. I agreed and he worked on the computer for 5 days. When the computer was returned to me it was operating normally and starting up much quicker that it did before the service. The initial problem was never found but there have been no problems since it was returned to me 9 days ago. I don't expect any problems in the near future. I was very pleased with the service. The technicians treated me with respect, they were very polite and they knew what they were doing to test the computer for any obvious problems. I would hire this company again.
Description of Work: The operation of my computer was checked. A diagnosis was attempted to try and find a problem I was having with the monitor going black or displaying a blue error screen. A video card was then installed. Also checked that my wi-fi was operating properly with a lap top computer and gave advice on the operating system of the lap top. A minor "tune-up" was performed to make both computers operate more efficiently.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189.74

Sue F.
08/2013
5.0
computer repair
  + -1 more
Response time was slow but service was great. Laptop running great. Robert did follow email to check if laptop running to my expectations. Very professional. Would use them again.
Description of Work: Initially, I purchased just a tune-up for laptop but when he investigated it was found my hard drive was bad. I had it replaced with a fast one along with tune-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$194

Dennis S.
08/2013
5.0
computer repair
  + -1 more
I originally purchased a deal through Angies list for an in home clean up tune up on my laptop. I knew I needed something done with my laptop, It was slow and ocasinally locked up for a while and then would be fine. When the service man from Five Star computer care came over he started going through the laptop deleteing un used un needed programs that were clogging up the system. As he was in the process of doing this the laptop locked up again. He tried to fix this problem and while in the process of running diegnostics annanisis on it he found a flaw in the hard drive. He had to take the computer to the shop to find out how bad the defect in the hard drive was. When he got back to me he gave me the bad news that the hard drive had a crack in it and needed to be replaced. I gave him the go ahead and he replaced the old mechanical drive with a newer version solid state hard drive. He was able to do the whole job in two days and delivered it to my door. It is working fine now and is faster than when it was new. I would reccomend Five star for all your Computer needs.
Description of Work: Fixed my boot up system as there was a corrupted data preventing the computer to complete the boot process.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

Alexa L.
08/2013
5.0
computer repair
  + -1 more
It went great, definitely would recommend!
Description of Work: Cleaned up my computer, found a lot more memory, gave us some helpful tips, stayed a lot longer than was required!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Beverly N.
07/2013
5.0
computer repair
  + -1 more
FIRST A YOUNG MAN CAME TO THE HOUSE TO CHECK OUT THE PC...VERY PERSONABLE AND INFORMED. WE FELT VERY COMFORTABLE WITH HIM..HE SHOWED US PICTURES OF HIS CHILDREN. BEAUTIFUL..THEN HE CONTACTED HIS BOSS AND THEY DECIDED AFTER TALKING TO US TO TAKE PC FROM OUR HOME AND WORK ON IT ELSEWHERE. THEY BROUGHT IT BACK WHEN THEY SAID THEY WOULD AND IT HAS BEEN WORKING GREAT EVER SINCE..GREAT PEOPLE TO DO BUSINESS WITH..WOULD USE THEM AND OR RECOMMEND THEM IN A HEART BEAT..
Description of Work: CHECKED HARD DRIVE, CLEANED UP PC, REPLACED HARD DRIVE, COPIED OS TO NEW HARD DRIVE AND MUCH MORE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200.05

Ophelia D.
06/2013
5.0
computer repair
  + -1 more
It went well, but person picking it up had no receipt or business card, trusted wince I felt how would he have had my name and address. Received call the same evening but I wasn't available and returned call next day. I followed up with call 24 hours later and arrangements were made for return the next day. Service was very good, very professional and I would recommend and use again in the future.
Description of Work: Cleaned up computer to get it functioning quicker.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Sharon N.
06/2013
5.0
computer repair
  + -1 more
Robert spent 3 hours here cleaning up my computer. I was very impressed with his knowledge and his completeness of the job (considering it took 3 hours). I would definitely call this company for my future computer needs.
Description of Work: I bought a Big Deal for computer repair. Robert cleaned up my computer by deleting programs that were not used or needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Thomas T.
06/2013
5.0
computer repair
  + -1 more
Very polite,took his shoes off with out asking him, spent over two hours working on my computer.Could not have been more satisfied. Would use them again in, a heart beat. If your having a problem with your computer don't hesitate to use Five star. Great experence at a really great price.
Description of Work: fixed the problem with my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$44

Linda R.
06/2013
5.0
computer repair
  + -1 more
He was excellent and his price was reasonable. I would highly recommend him and would use him again.
Description of Work: He cleaned my computer and stopped it from crashing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Carolyn S.
06/2013
5.0
computer repair
  + -1 more
They were fantastic. He gave me great suggestions and was very interesting and knowledgeable. They were here 3 hours and he followed up after the visit.
Description of Work: I bought 2 Big Deals for $39 for a Complete On-Site Computer Tune-Up. I had an old tower computer that wouldn’t even boot up. He cleaned it up and got it going. He also cleaned up viruses on my laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$78

Charmaine H.
06/2013
5.0
computer repair
  + -1 more
Young gentleman was on time took his shoes off immediately which I did not ask him to do. I set up my laptop in the Den. He got started right away, I sat behind him and was able to ask him all sorts of questions about my computer. I am a senior and not very computer savvy. He was very patient and had a wonderful outgoing personality. Explained what different programs did and what ones I would use and not use. Spent over and hour. I may purchase a new computer in the future and now am comfortable in doing so because he is available to come to the house and even gives lessons on the new computers. Would highly recommend him.
Description of Work: Tuned up my computer and answered all questions and concerns about my laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Roxanne S.
05/2013
5.0
computer repair
  + -1 more
Professional, on time, wouldn't hesitate to use Five Star services again.
Description of Work: Changed cell phone services and wanted to remove pictures/videos from old phone to computer. Didn't have the accessories to do that, but R.D. provided correct accessories to fit old cell phone, loaded onto computer/DVD. Answered tons of questions while providing computer check and clean up. There less than an hour, but answered tons of qs. and didn't seem like any qs. was too stupid to answer nor rush to finish. Price quoted was final cost and well worth saving the files before cell service/phone was discontinued.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Nicklaus A.
02/2013
5.0
computer repair
  + -1 more
Overall the experience went very well. Robert was very professional in everything he did and/or explained. Coming to the house to perform the diagnostic in the evening when I was home from work was a huge help and added benefit. He also dropped off the laptop at my home after completing the work and made sure I was completely satisfied before accepting payment. I thought the price was reasonable and Robert honored my Angie's List coupon. I had numerous questions regarding options on the purchase of hard drives and batteries and he was quick in his responses and provided good feedback on everything. If I get a couple more years of use out of this computer, I will consider this service an excellent value.
Description of Work: Robert came to my house and diagnosed the problem with my computer (laptop) which appeared to be the hard drive. I had been unable to start the computer in normal mode, only safe mode. There was also an issue with the battery. He explained what procedures he was performing in good detail and explained why he thought that the problem was the hard drive (symptoms and results of a program determining the health of the hard drive). He explained the options for service including purchasing a new hard drive and the cost to transfer the data. He explained differences between hard drives and costs. He also explained that there could be other problems and there were no guaranteed fixes. He took the laptop and worked on it for over a week. It turned out the battery was also bad, which I had already suspected. He explained options for purchasing one on my own or him doing it himself. He found some reasonable deals for me which I appreciated. He ended up purchasing a new battery and new hard drive. He transferred the old hard drive to the new one. There were boot up problems after the initial transfer and Robert worked extra time to solve those problems. Ultimately I received the laptop back in working condition and the performance has improved. There are still some minor issues I'm noticing such as being able to remove some old programs. Robert also made a list of some of his concerns and told me to contact him with any follow-up questions which I will do.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Harold C.
01/2013
5.0
computer repair
  + -1 more
Based on the reviews in Angie's List, I gave Five Star Computer Care a call. Robert set up an appointment, TJ showed up on the day and time as scheduled, diagnosed the hard drive problem as bad sectors, and suggested a trip to the shop, all within an hour. While it was in their shop, Five Star replaced the drives -- using a solid-state drive in place of the old hard drive -- put an image of that old hard drive (from our backup drive -- yes, it *was* backed up, folks; this saved us untold agony), and put in a new power supply. Five Star also looked at all the stuff running in the background on the machine, asked me about it -- pointing out that this was probably slowing the machine considerably -- and, after receiving my OK, deleted or turned off the unneeded software. Robert brought the machine back today, installed it, and turned it on. Much quieter -- the new power supply fan has a thermostat, so runs only when it's needed, and even then it is very quiet. The computer booted in record time (something like ten times faster than it ever had -- the solid-state drive really flies!). Almost everything in our working environment was in place, and it took less than half an hour to get email updated and recover a couple of data files that had been in the bad sectors (again, those came in from the backup drive; I can't stress enough the importance of having a regularly scheduled backup to a working backup drive. Robert also suggested, if you have a fast Internet connection, uploading to an offsite backup service, one of the "cloud" computers). The bottom line: Five Star Computer was worth every penny of the reasonable price they charged. Throughout the entire process, they phoned and kept me informed of the work they wanted to do, and asked for my OK before they did any of it. These folks run a fine, professional computer repair service, and I recommend them unreservedly for not just home machines like ours, but also for businesses needing computer assistance. In a word, Five Star Computer Care is "Wonderful!"
Description of Work: Our computer hard drive died and the machine would not boot. Even before that, 2 of the 3 media drives had died, and the power supply fan was making occasional squealing noises. The machine needed help!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Diana I.
01/2013
5.0
computer repair
  + -1 more
It went very well. The technician was very knowledgeable and explained things to me in a very understandable language and not computer talk that most repair companies use. It has worked to my satisfaction since and I am quite pleased.
Description of Work: My computer was running very slow and freezing up. I had others who proclaim to be computer gurus attempt to fix the problem, but no success. I e-mailed Five Star and they contacted me the same day. A technician came to my house and did an evaluation. He informed me what the problems were and with my approval they were repaired. He then proceeded to tell me how to maintain the good working order.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$52

Elizabeth S.
01/2013
5.0
computer repair
  + -1 more
Awesome service. This company makes house calls as opposed to having you bring in the hard drive. Robert was at our house on a Saturday from 4 til 6:30 (approx.). I am not computer knowledgeable so I have no idea what he did. He explained the whole process to my husband as he went along. At no time did my husband or I feel uncomfortable with him in the house and we felt like he worked solidly those 2 1/2 hours to fix the problem. He told us that many people had been scammed by this particular virus and they paid hundreds of dollars (if not more) to the creators of the virus. He was able to not only eradicate the virus but also able to save our stuff as we almost never backup our data (stupid, I know). It has been over a month since he came to our house and we have had no further problems. We will definitely be calling him again if we have any new problems.
Description of Work: Contracted a virus that shut system down. The virus required you to pay money in order to access your computer again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

PATRICIA M.
12/2012
5.0
computer repair
  + -1 more
It went extremely well. It took 3 hours but it was well worth it. Also, he followed up to see that everything was running as it should.
Description of Work: Computer was running extremely slow. Cleaned it up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180
    • 1(current)
    • 2

Contact information

PO Box 1114, Buffalo, NY 14224

http://www.mypccrashes.com

Service hours

Monday:
4:00 PM - 8:00 PM
Tuesday:
4:00 PM - 8:00 PM
Wednesday:
4:00 PM - 8:00 PM
Thursday:
4:00 PM - 8:00 PM
Friday:
4:00 PM - 8:00 PM
Saturday:
4:00 PM - 8:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales,
Landscaping,
Computer Training

FAQ

Five Star Computer Care is currently rated 5 overall out of 5.

Monday: 4:00 PM - 8:00 PM

Tuesday: 4:00 PM - 8:00 PM

Wednesday: 4:00 PM - 8:00 PM

Thursday: 4:00 PM - 8:00 PM

Friday: 4:00 PM - 8:00 PM

Saturday: 4:00 PM - 8:00 PM

Five Star Computer Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Five Star Computer Care does not offer free project estimates.
No, Five Star Computer Care does not offer eco-friendly accreditations.
No, Five Star Computer Care does not offer a senior discount.
No, Five Star Computer Care does not offer emergency services.
No, Five Star Computer Care does not offer warranties.
Five Star Computer Care offers the following services: Computer sales and repair, home theater setup & configuration.

Contact information

PO Box 1114, Buffalo, NY 14224

http://www.mypccrashes.com

Service hours

Monday:
4:00 PM - 8:00 PM
Tuesday:
4:00 PM - 8:00 PM
Wednesday:
4:00 PM - 8:00 PM
Thursday:
4:00 PM - 8:00 PM
Friday:
4:00 PM - 8:00 PM
Saturday:
4:00 PM - 8:00 PM