Diamond Moving & Storage

TLDR: Don't hire them! late, faulty quote, unfinished move, caused damage, fought our claim for repairs FULL REVIEW: After getting multiple quotes and reading reviews, we decided to hire a company that does both moving and storage for our moves – we had a temporary address between selling/buying houses. Diamond Moving and Storage was in a similar price range for both services as other companies and, at the time, reviews were a bit higher for them than the other companies we researched. The first part of our move was simple: a crew arrived to take our large furniture to storage and all other belongings we moved ourselves into our temporary address. That first crew was awesome! They called when they were on their way and took great care of our items. The crew who performed the second part of our move 3 months later was an entirely different experience. They were late and did not call ahead. In fact, I had to call to get a status update and they arrived 2 hours later. When I scheduled this move with the owner, I listed out all items and the number of boxes. The owner was with this crew and acted surprised by what we had, even though I had spoken directly with him when I made arrangements. The 2 other men on the crew complained about how difficult the owner is to work with and one of them had plans to leave employment there because of how difficult the owner is. After much deliberation, I told the crew to keep the move to the quoted price, whatever that meant to them, and we would move the rest ourselves. The owner agreed. The crew worked without any assistive devices, like dollies and straps, and didn’t have furniture covers for the pieces we did not have in storage. They also did not place pads down in our temporary address to protect the floor. They loaded the truck (leaving a majority of our items behind), drove to the new house, and unloaded. The time it took them went slightly over the quoted amount but he kindly discounted me to hold to the original quote as we had agreed upon. Later that night, after business hours, we found damage in our home from the movers placing an appliance, in a room the owner did not at any point enter during the move. The appliance remained unmoved for 3 days until they were installed. During that 3-day period, we tried working with the owner to resolve the matter. We called first thing the day after the move to discuss the damage. The owner reported to our home, assessed the issue and offered to refund us the cost of our move. We declined this initial offer so we could get a quote for repair. Later that day he asked for pictures then came back to the house to take them himself. He then said he would pay us after we obtained a quote for repair. While I waited for the quote from our contractor, we received a letter from the owner lying about the situation in a number of aspects (from which appliance caused the damage, to the location of the appliance, and outright lies about measurements he took – he was never unaccompanied in our home and did not once measure anything). Funny enough, the actual installed location of the appliance is farther forward than the damage, proving his measurements are outright lies. As advised by our attorney, we begrudgingly accepted a payment for our complaints from the company in an amount less than the cost of the recommended adequate repairs for the damage the movers caused, and less than we paid for the move. I’ve since noticed some damage on our furniture but will not waste my time dealing any more with this company. They treat their employees and customers terribly!

If you care about your property at all DO NOT USE DIAMOND MOVING & STORAGE. They will SCAM YOU, DAMAGE YOUR PROPERTY, AND THEN CALL YOU A LIAR WHEN YOU CONFRONT THEM. I hired them to move my mother from one house to another and they damaged all of her property worth thousands of dollars, - some of which was antique and irreplaceable - they damaged the walls and floors in both houses, - I had to hire a contractor when they were done - and they stole a drawer of clothing and multiple bottles of wine. AWFUL! And that’s not even the half of it. When I spoke to the receptionist, Elyse, who does all the booking, she quoted me one price that somehow doubled when the job was finished. I booked four movers, who showed up AN HOUR LATE and one of them, the manager Keith, LEFT after an hour of work. Halfway through the move, he was replaced by two men, one of which showed up drunk and was rude and belligerent the entire time. THEIR MOVERS ARE NOT PROFESSIONALS no matter what they tell you. One of them even admitted that he worked at Walmart and was only helping Diamond for the day, which explains why they did not know what they were doing. They did not properly wrap her furniture to protect it from being damaged and from damaging the walls and floors. They did not take off the refrigerator doors or knobs on the stove so both were severely scratched in the process - THIS IS MOVING 101!!! In addition, it was raining that day and they set her furniture down IN WATER, which is why a lot of it has water damage. THE EXTENT OF THEIR NEGLIGENCE IS INSANE! They also took extensive breaks during the day and Diamond decided to charge ME for 14 hours when they only did 6 hours of work! Because the move was so awful, I told my mother to hold payment until I talked to Bob Sireci, the owner of Diamond Moving & Storage, but when she did so, THEIR MOVERS GANGED UP ON HER and scared her into paying them. She was an older woman by herself. HOW IS THAT OK? When I called Bob to talk about his movers and payment for all the damage, which is owed to us via the contract we signed, he said that she ganged up on them! CAN YOU BELIEVE THAT? No, because 1 woman against 5 men is impossible. He proceeded to call me a liar and after 6 weeks of going back and forth via email, phone, and one in-person showing of both properties so he could see the damage for himself, Bob stopped responding to any and all forms of communication. In this day and age, how can you treat people this way? Honestly, go with any other company, just DON’T USE DIAMOND MOVING & STORAGE. YOU WILL REGRET IT!

What could've been a bad scheduling snafu was handled wonderfully by Elyse. She made sure we had drivers on site and ready to go within minutes. The crew was very professional. The had the misfortune of moving us through the pouring rain. I was pleasantly surprised how dry they managed to keep things, especially the large furniture. They were quite calm, quiet, and kept moving through it all. I would recommend Diamond and definitely use them again.

Crew was professional and personable. The leader of the job kept everyone moving and helped guide newer members of the team. The took great care of all of our pieces - nothing was damaged in the move. They even tried so hard to get our box-spring up the stairs but it was impossible with out cutting it in half.

unknown

On the day of our move, 4 hours notice, this company called to cancel because "their truck broke down." Earlier in the week I had gotten a call requesting that it might be possible if I could reschedule, in which I could not. I asked them "is this going to be a problem? I can call somewhere else." "Oh no, it's fine. We just need to show up a little later in the afternoon than expected." So here I am, requested time off from work, friends over to help us move, all requested off from work, and this horrendous company cancels with barely any notice. Any reputable company would have rented a Ryder truck and not even have made it an issue, which is why I don't even believe it broke down. Chose a different mover.

The guys were great. Got to my house when they said they would - moved many rooms from one house, stopped off and emptied out a storage unit, and then got everything into the new house in less than 4 hours. Put everything into the rooms designated and put my dining room set together.

unknown

3 guys very polite, great sense of humor. Worked stated at 9am, finished at 2:30 pm. No complaints at all, used there service twice before. Would recommend them to anyone.

We were stood up by another mover. Contacted Diamond and they worked so hard to try and find someone for us. They even called other movers after they knew they couldn't help us. I would absolutely book them in the future. The were professional, compassionate and kept us informed through the whole process. Thank you to these guys for a great response!

response in providing me with quote and availability

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The actual movers were great. They got everything packed up and moved in less than an hour, they grabbed some extra stuff I was moving by myself and added them in. They were quick but careful and provided great service. As far as the company goes.... I had scheduled this move and I was told they would arrive around 8am. When 9am rolled around I called and was told I was scheduled for 10:30-11 timeframe. This was a bit of an annoyance because I was planning on cleaning the old apartment before my move out inspection at 2pm. The movers didn't actually get to my aparment until after 12. This really caused problems for me, as I had to push the move out appointment back and had to clean in a rush to make it in time. I don't blame the actual guys who did the move one bit. They were excellent and I would love to have them move my things again. I do, however, put blame on the management for 1) Giving me a time of 8am then changing it without notification. 2) telling me they would arrive at 10:30-11, and not showing until after 12. 3) Causing me to have to change my plans around twice in order to accomidate thier bad estimates. Overall, I would recommend them for moving, just make sure you get the time clarified, and prepare for a different time then they say just in case.