Complete Heat Inc

Len performed all of the above services. He was very experienced, knowledgeable, competent and efficient. He answered all of my questions. Also, Len was prompt, very courteous and professional. I would definitely use again for any problem with the generator!

They needed a second call and charged again even though they got the wrong part in the first place. Now , this week, I called two days ago for an appointment to have my air conditioning fixed (that they installed). I had to call a second and third time to finally reach Jay the person in charge of scheduling service. He finally advised that they are very busy and couldn't help me. I have had a furnace, an air conditioner and a water tank repair done by Complete Heat. The HVAC system was the best Carrier had to offer. But that doesn't seem to matter when I need a repair on the system they installed. I don't like being ignored and even less like finding out I spent a great deal of money for a system that they will not repair because they and quot;are too busyand quot;.

Extremely satisfied with all the work. Timely and good work ethic.

arrived quickly and performed all necessary work fast and professionally

I did not have hot water. Complete Heat showed up on time the SAME DAY (I tried other highly rated HVAC companies and got a one week wait for service - so much for 24hr service). They diagnosed that the thermostat was at fault. That meant that the tech had to go to a supplier who provided the and quot;correct partand quot;. The part did not fit. The travel time was still charged to pick up the incorrect part. I found the part online and the tech returned the for installation. The tank has worked fine since late November.

The service man came roughly on time and he almost sounded professional however he was more involved explaning his company's policies and pricing policies which seemed confusing to me. To charge what they charged for a job that required no new parts to me is excessive.To me it seems that they want to garner as much money from each call they answer.

As a result of the service and quality of their work we are switching to Complete Heat for all our future furnace, AC and generator maintenance/repairs.

From quoting to making sure i was getting a great deal, Mike knows his stuff and install was seamless.

I found Complete Heat on Angie's List and called for cleaning and maintenance on my two furnaces and a humidifier. Anthony was the technician that came to do the work. He was very professional and informative. I was totally satisfied with the work he did and will definitely call this company again when i need anything done regarding the heating system in my home.

The price is adequate for the service because of the additional works they did. I would use them again in the future.

Price comparisons were even. This company's edge is that they offer 3 years / same as coah great customer service too.

The tech was good. He had to call me and tell me he was running late from another job. The quality of work was good and they are prompt. The generator services my whole entire house. I think they over charge me though.

On a Saturday Morning, with freezing weather predicted for Sun night and Monday, we decided to use the off-hours service Complete Heat has available. Everything went smoothly. The technician, Mark Lee Kulik, came on time, accurately diagnosed the part needed (we had been told a year before that it might need replacing sometime), and he got the supplier before they closed at noon. The part was in stock, he drove to get it, it was installed, the furnace was fixed, and all done quickly and professionally. Since we had a sick family member, it was a relief to have such prompt and proper service. We have found Complete Heat reliable and trustworthy in the past, and are pleased that they "delivered" again.

They are incredibly professional and well dressed. They do provide you with a full explanation of why you need what you need. Everything was in full disclosure. They showed me what was wrong and explained what was wrong. They were very professional. They are a great company to use.

What I've learned (the hard way) is that I should have never trusted an HVAC guy with a fireplace. Although by all accounts here on Angie's List, they seem to know what they are doing when it comes to Heating and Cooling...good for them...I would suggest avoiding them for your fireplace needs. I have since learned that the Conversion Kit that was installed was not only NOT approved by the manufacturer, but that it was also left in a condition that did not meet UL Listed requirements. So now, after 4 visit over 4 years, I am stuck with a fireplace that is inoperable and have asked for my money back; but after trying to reason with the owner, it is apparent that we will likely end up in court. (A town fire official I spoke with believes that I may very well have had a fire hazard in my house for 4 years, and that I'm fortunate to only be asking for my money back.) Not the best use of my time here; I've never felt the need to take anyone to court in the past...

After MUCH research comparing brands and installers, we went for the A/C unit Carrier 24ANB7. But then our furnace won't be compatible with it and it will limit it's efficiency. So we decided to replace the furnace too with a Carrier 59MN7 and replaced our control panel too. Tom Phillips and Mike Marcil were great. They gave us the best estimate with no surprise extra expenses. They were very prompt and PATIENT in returning our calls/emails and answering our many questions and concerns. We also benefited from a $1000 Cool Cash rebate offered by Carrier (bringing down the cost to $7,000 adding to that a $375 NYSEG rebate for a final total cost of $6,625). Complete Heat crew came in the morning at around 8, replaced our HVAC system and installed a new control panel. They were out by 3:30pm. They were very professional and courteous. They covered the floors with tarp and cleaned up after themselves very well. They even asked if we are happy with the cleaning job! They thoroughly explained how our new system operates. Tom Phillips checked on his crew during the day and made sure everything was done correctly. We are very happy with Complete Heat service and products. Mike Marcil even filled out ALL the paper work for the Carrier rebate and NYSEG rebate. All what we had to fill in was our NYSEG account number and mail the forms. We highly recommend Complete Heat and their prices are very competitive. But then again, replacing a HVAC system with a top of the line unit is not cheap and expect to shed some $$$ regardless of what company you hire.

We called and the company repaired immediately. They came to our office discover the problem with our heating system and repaired it the same day even though a part had to be ordered and secured.

We were pleased to find Complete Heat about 3 years ago, originally for routine furnace maintenance. We have been very satisfied with their furnace and AC maintenance, and with their installation of a new AC unit and 2 attic fans 1 1/2 years ago. I agree with the previous positive comments about Mr. Phillips, the installation crew, and the two maintenance technicians, Anthony and Mike, that have been here. I feel that their prices are competative and fair, and that they are not billing or replacing anything unnecessarily. Recently there was unexplained water on the basement floor under and near the furnace. The water drain which accepts water from the humidifiers and furnace seemed to be plugged past the opening in the cement floor. Unfortunately a previous company had left that opening way under very low ductwork and it was impossible to access it well. The technician thoroughly explained the likely cause of the problem and the possible remedies. I appreciated the technician's politeness, patience, and thoroughness. I was very impressed at his willingness to explain and the extent of his knowledge. He pleasantly carried out the option which I chose, which was to redirect the drain line into a new hole drilled in the cement floor, right next to the low ductwork. Drainage should be fine there and very accessible if the problem reoccurs in the distant future. It is comforting to know that we found a pleasant, competent and reliable company to go to for our heating and AC needs.

The cost was my ONLY complaint and it was made clear up front what it would be so I can't even really say it was a complaint as we agreed to the price prior to dispatching them. I would definitely use their services again in an emergency. The technician charged for a 1/2 hour instead of a full hour because the repair was so minor.

Complete Heat has always serviced our air conditioning since we bought our house a few years ago. When it died, they came out and found a leak in the coolant. Further checks revealed that the unit was unrepairable and they suggested we replace the entire system rather than just the one part. (System was about 13 years old.) Their salesman listened to our needs and made several excellent suggestions in helping us chose the right replacement. He put no pressure on us to buy something "more" than exactly what we wanted/needed. The installation team were on time, friendly, and very efficient. The install was finished earlier than estimated and everything was tested and we were given full instructions on the use of the system.

The guy came out and gave me an estimate, no big deal. They were good. They were punctual; but I decided to go with another company. I got 4 bids for that job.

It was a fairly quick process. He was here about a half hour and then came back later with the estimate. He was okay, there really wasn't anything that stood out.

Absolutely flawless. From consult to estimate to completion to system working perfectly. Might not be the cheapest but they know what they are doing. This is the third time we have had them do an installation for us.

Crew began at 6 AM; didn't stop until work was completed that evening - polite, courteous, professional - cleaned every bit of dust and debris as they worked!

For many years, I have dealt with Complete Heat for HVAC equipment maintenance, repairs, and most recently, purchase. The quality of customer service, as exemplified by the courtesy and professionalism of Complete Heat's personnel, has always been excellent. Most recently, when looking into the purchase of a new HVAC system, I had the opportunity to meet with Tom Phillips (the owner of Complete Heat). Tom took the time to not only explain the reasoning behind his HVAC recommendations, but to also answer my questions. The installation personnel arrived at the house on time, were professional and thorough, and explained everything to me. One item did arise after installation. As the Carrier Infinity series has a much higher CFM (cubic feet per minute) air velocity, the existing cold air return grilles could not handle the volume of air flow without becoming noisy. Different types of cold air return grilles were tried, and one was found that solved the problem. During this period, Tom Phillips was open to my thoughts and went more than the extra mile to ensure my satisfaction. It has once again been a pleasure dealing with Complete Heat. Complete Heat's reputation is spoken for in the exemplary courtesy and professionalism of its personnel.