Clean Sweep Chimney Service & Heating

They were hired to some work on my grandfather's chimney. While on the roof they knocked off several shingles. They denied that they caused the damage. They said they have proof and offered to send the photos but have yet to receive them. Now they are refusing to answer my calls. My uncle went on the roof to look at the damage and there work. The work on the chimney was very pore quality. We ended up having to hire someone else to fix the damage that they caused. I would not recommend using them ever.

I called Clean Sweep at 8:58 AM and they were at my house at 2 PM as promised. The dispatcher even called to let me know they were on their way. The two technicians were very nice, knowledgeable, and explained the three options for chimney screening. Not sure how anyone could give these guys below a B - they are first rate!

They completed the cleaning and the inspection ($228). We had them repair the chimney ($3321) inside and out. They arrived and completed the work on schedule. They coated the exterior chimney top and covered it while drying to keep the rain out. They explained everything to us on completion. They removed the cover the next day. We now have a safe, operating fireplace.

They came out, covered my family room in tarp to keep it clean, and cleaned the fire place and determined that the original flue was broken - but the flue on the insert worked just fine. We were able to use the fireplace that night and have used it all winter. Until two weeks ago when the glass broke on one of the doors. . . I called Clean Sweep and they recommended a glass replacement company and we get the door back tomorrow. I could not be happier with their service.

I am thoroughly disgusted with my experience from Clean Sweep Chimney & Heating Service. I contacted this vendor because I was getting water leaking into my basement along the wooden joists under my fireplace. They sent a representative who went up on the roof and inspected my chimney. I was told I needed to have the chimney chase cover replaced and was given a quote of $706.88 including tax. They required a deposit of $100.00 which I paid by credit card. The cover was measured by the representative and ordered, which took 12 days to come in. The same representative came with an assistant to remove the old chase cover and install the new one. As the installer worked, I could see that the cover did not fit, although he tried to FORCE it to fit and actually damaged it, yet he continued to play with it. I asked him to stop because the problem was obvious, which he did. He removed the new chase cover, reinstalled the old, one and left in a huff. When he removed the old one I could see that it was rusted on top, but not rusted through to cause the leakage problem I was having. In other words, THERE WAS NOTHING STRUCTURALLY WRONG WITH IT! What he should have done was tell me the problem was NOT the chase cover, but something else, and find out what the actual problem was that caused the water leaking. The representative KNEW that when he originally came to inspect the problem. He went ahead anyway and sold me a product that would not fix the problem. That was not only totally unethical, it was FRAUD. If the new chase cover did fit, I would have been stuck with it and a totally unnecessary expense. I was given a full refund the next day on my credit card, and was told ?we don?t fix leaks.? So I am back to square one with the original problem.

It went very well. They were very neat and tidy. They cleaned up after themselves. They were on time and prompt. It was snowing and they cleared a path to the house to not track in snow!

Very professional from making the appointment to the actual service. On time, with a curtesy call before arrival. Friendly and efficient. Didn't leave a spec of dirt behind them. I will use them again!

They were very prompt, friendly and they did a good job. I did think the price was a little high.

Very professional and courteous fellow showed up on time and did an excellent job.

It has been a good experience but I do not remember how much the service cost. They do good work. I use them every year now for the most part. I would absolutely use them again in the future.

The service rep was on time and very nice. He did a very good job of cleaning the chimney which had not been done in a long time. My only concern was that he recommended replacing the galvenized chimney top, but when I called another contractor to get a competitve quote, he did not think it needed replacing but just some cleaning. I was able to go up and inspect it myself in the fall and it just needs to be cleaned from the rust and coated to prevent it from rusting some more. That is why I did not give them all As.

It overall went well. They were prompt, courteous, and informative. The only hiccup was getting them back for the second visit to perform the repair work. We have had a tough winter, and that is what understandably caused the initial missed second visit. But then getting them rescheduled was a bit of a challenge. It required two or three calls and some persistence, but once we got it scheduled things went well.

Very thorough and courteous. I would use them to clean my chimney again.

He took great care in showing me how to use it. Clean Sweep Chimney provides outstanding services and we'll use them again and again.

Workman cleaned and checked the fireplace and chimney on first visit. He advised I needed a double cap on chimney, as the one there was insufficient for both furnace and hot water tank. Should a bird or other creature get in, CO2 would build up because of the small opening. Fireplace had several gaps, breaks that were advised to fill. He filled them neatly, using duct tape to cover nearby areas he didn't want to smear with mortar. Work was done in both visits in under 1 1/2 hrs. Advised how /when to build first fire.

We're on time and did good work. To today the problem has been resolved

Superb job! Ben was very helpful because he explained the design of the chimney and how to open and close the flue. I rated B on punctuality only because his previous job ran over and he arrived ~1.5 hrs later than the window quoted.

They were on time and did the job in a timely manner

Showed up to give a free estimate on time. Also was right on time for installation. Did everything he said he would do plus some extras at no additional charge.

Installation went well today. Too soon to know future outcome.

I had a less expensive bid from one of the top chimney repair services on Angie's list, but they wanted to reduce the 7 foot chimney to a three-foot stump. I wanted to maintain the historic character of the chimney, and the height for air flow and safety reasons, which Clean Sweep clearly explained. Clean Sweep Chimney Service rebuilt the brick chimney from the roof line that included---at my request---maintaining the nineteenth-century cobbled effect. It's perfect! Ben and his team are highly skilled masons and they reproduced the artistry and skill of their historic counterparts---by taking photos of the original and reproducing the details. Now the new chimney will last another century! They are willing to listen, make suggestions---plus checked air flow from the boiler and hot water unit afterward. I couldn't be happier with the company's masons, service manager and chimney sweeper. Highly recommended.

They did a terrific job especially Mark, one of their guy. He was professional and on time.

I don't know if this company does good work or not. I called and left a message but they didn't bother calling me back to discuss what we needed done. Now maybe this business couldn't do the type work I asked about, but I could have been called saying as much. The other company that I called, initially, said he didn't do that type work. However, after he and I talked he came out and found out that our issue WAS something his company could fix. So we are going to use them. This is why I have graded them as I have.

The person who handled my initial call was the technician who serviced my fireplace and chimney. At the initial call, he asked me some questions, provided an estimate of cost and time, explained acceptable payment methods, and set an appointment. On the appointed day, the technician was on time. He introduced himself and was polite. He was friendly and made some jokes, too. After that, he got right to work. First he asked me if I had any concerns about the fireplace or chimney, and he asked me how much wood we tend to burn, if there was any history of prior chimney cleaning or repairs or professional recommendations. He wanted to be aware of these things in order to do a better job during the inspection. He was efficient and finished within his time estimate. His cost estimate was accurate, too. The technician gave me a general and quot;state of healthand quot; report of my fireplace and chimney. He also made some sound recommendations that were designed to save me money (rather than get me to spend more, unnecessarily). He assured me that the minor wear and tear was not a safety concern and he instructed me on how to watch for problems that might indicate a bigger problem starting, or a hazard. He also pointed out features of my fireplace that would allow for easy upgrades should I ever wish to consider them in the future. When he left, there was no mess. My experience with this company and thier service was flawless and met my expectations in every way. I will use them again in the future.

Received immediate return call for service, after cleaning service, received fair estimate of additional work required, which was quickly scheduled and seemingly well done.