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American Glass Block

Glass Block, Windows

About us

Buffalo, NY owned and operated, American Glass Block is a premier glass block provider since 1989. We take pride in our workmanship when assembling glass blocks into glass block windows and then installing into openings of your choice. We specialize in the design and installation of glass block and glass block windows for basement windows, bathrooms, garages, walls, and more. We provide glass block windows for security, save on energy, and beauty. When installing glass block or glass block windows the majority of the residential work in Buffalo,NY area is basement windows. Providing security, saving energy and making the overall appearance much better glass block is ideal when replacing your basement windows.

Business highlights

36 years of trusted experience

Services we offer

Windows Installation & Service.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.79 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
44%
4
22%
3
0%
2
11%
1
22%


Rating CategoryRating out of 5
quality
4.0
value
4.2
professionalism
4.4
responsiveness
4.1
punctuality
4.4
Showing 1-9 of 9 reviews

Alan M.
01/2017
5.0
replacement windows, glass block
  + 0 more
The job went well and the job looks great. Very happy!
Description of Work: Great job on my North Buffalo home basement windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

William M.
04/2015
1.0
glass block
  + -1 more
My wife and I met the owner of the company (Paul) at the Buffalo Home Show and were interested in the promotion he was offering. He was quite personable and represented his business well. He gave us a promotional flyer with a price that was attractive and upon asking about any additional fees for including vents or removal of security bars on our existing windows, he said there that was all included in the price. That was surprising to us as we were expecting to encounter extra charges, but, naturally, we were happy to learn about such a great deal. My wife called three weeks later to make arrangements and confirm the pricing, but experienced one of the most rude customer service interactions of her life. The manager who answered was completely disinterested in providing any assistance. When she asked about the pricing we received from the owner, he said "absolutely not" and as the manager he would never authorize such a price. I called back later in the day and simply asked to speak with the owner, but ended up leaving a message with the same rude manager. It's been several days and no return call. Ultimately, I called a competitor, Buffalo Glass Block, and received a much more professional and courteous interaction. I hope the owner becomes aware of how his employee's behavior is costing him business and harming his company's reputation.
Description of Work: We were looking to hire them to install two basement windows.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$200

Response from American Glass Block
I'm sure these consumers are great people. There's not a lot of margins or Mark up in this business. The gentleman in the office should have nicely said we can't offer anymore saving beyond the Home Show coupon. Our staff is Very Freindly. We are a Local company too. As I alway say to any customer if there's any problem we do Whatever it Takes to Make things Right. (maybe we can make it up to them somehow in the future) I'm not happy with this review over a phone conversation but..... I understand. In the Construction business it's usually more important to address Quality Product and Work Performance. We truly are a A Rated Company. To this customer and All potential Customers I would like to say again We are Happy and Friendly. Thank You. Steve. Check out our Google Reviews I'm this link. American Glass Block 300 Bailey Ave, Buffalo, NY 14210 (716) 826-6200 [Hyper Link Removed]

Sandra B.
08/2012
5.0
replacement windows, glass block
  + 0 more
Provided prompt, courteous, and fair estimate to install a large glass block window in an attaches garage . Did not use because of different glass design preferred. Extremely nice salesperson who followed up appropriately.
Description of Work: Estimate for glass block window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia W.
05/2012
4.0
replacement windows
  + -1 more
The salesperson was very prompt and professional. He explained everything to me. The price was too high, but I needed the job done right away so I hired them. They did the job in two days. The windows are secure and the service was convenient. They were very prompt and very professional with my tenants. They cleaned up after themselves.
Description of Work: They installed special windows in the basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,488

Carl P.
09/2011
5.0
replacement windows, glass block
  + 0 more
This estimator (co-owner) is a real nice guy and very clear in his estimate/scope of work. The individual that came out to complete the work was extremely competent and fast. There wasn't a speck of debris around when he finished the job. All the mortar joints were professionally applied and the finished product (pre-assembled @ the shop) was of the greatest quality! We like their work so much, they are doing a complete job of basement window replacement w/ glass block right away @ our rental property. If anyone is looking for glass block services, this clearly is the company to deal with!
Description of Work: They removed all old basement windows, thoroughly cleaned up debris from tear out, & replace with glass block & vent windows in all of the openings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Kimberly M.
06/2009
5.0
glass block
  + -1 more
One of the owners came to give the estimate, he was very friendly and informative. They came when they said, did their job, cleaned up, and asked me to look over the job when they were done. It was very professional and I would highly recommend them
Description of Work: I had 4 glass block windows put in my basement, 2 with vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$387

Sean R.
12/2007
1.0
glass block
  + -1 more
Very poorly. Bad work and poor customer service.
Description of Work: Bathroom window removal and new install.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$320

Alex K.
07/2006
4.0
glass block
  + -1 more
We had no issues with American Glass Block. They came out to our house and gave us an accurate estimate. They completed the work quickly, and we haven't had any complaints.
Description of Work: American Glass Block removed our basement windows. They then replaced them with glass block.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

07/2006
2.0
replacement windows
  + -1 more
American Glass did a nice job in the basement. Based on my later experience with my bathroom window, I would not do business again. They had to have a carpenter come to my home about a week later to finish the inside job.
Description of Work: American Glass installed three new windows in our basement. I also had them install one new window in the bathroom.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$1,500

    Contact information

    300 Bailey Ave, Buffalo, NY 14210

    http://www.americanglassblock.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Glass Block,
    Windows

    FAQ

    American Glass Block is currently rated 3.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 PM

    American Glass Block accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, American Glass Block offers free project estimates.
    No, American Glass Block does not offer eco-friendly accreditations.
    No, American Glass Block does not offer a senior discount.
    No, American Glass Block does not offer emergency services.
    Yes, American Glass Block offers warranties.
    American Glass Block offers the following services: Windows Installation & Service.

    Contact information

    300 Bailey Ave, Buffalo, NY 14210

    http://www.americanglassblock.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM