Aladdin's Carpet Cleaning

They cleaned 3 carpets quickly.The carpets came out good

I was told that they would arrive between 9 and 10 am. I called at 10:15 and was told that it would be another hour before they arrived. The two techs arrived at 11:15. They were not clear of what was to be done. I told them that all carpets in the house were to be cleaned and that there was a lot of pet hair. The two young men proceeded to ask about every room and whether or not it should be cleaned. I explained several times that any room with a carpet needed to be cleaned. They "cleaned" for about an hour. I asked them how they liked their jobs and they said " the pay is good but management is trash". I found this to be unprofessional but am now finding this to be a very true statement. After the carpets dried, I noticed that there were still balls of pet hair on all of the carpets. I called and spoke with Patrick the owner and he advised that it was my fault for not telling him there was pet hair. I asked for my money back and he said that they do not do refunds. My only option is to have them come back. They did a terrible job the first time and were unprofessional. I do not want these people back in my home. Patrick refused to refund my money. I have two small children and can not have wet carpets. I hired this company to come clean before we moved in and they did a terrible job. I have filed a complaint with the BBB in hopes that I can get my money that was wasted. DO NOT HIRE THIS COMPANY! The response below from the company is not accurate. I was originally told that they did not bring the right equipment to remove pet hair because I did not tell them about it. The response below states that they can not get pet hair out. The water thay I am referring to on the floors is puddles that were left on the tile floors. They were not able to offer to come back for four days which was not convenient since all of our furniture would be in the house. I have called and told this company I do not want them back in my home. I have yet to receive any refund and they have not responded to my BBB complaint beyond just stateing that they do not refund money.

They were excellent. They were prompt, actually a little early. They were very attentive. They came. They were clean and polite. I really have no complaints. Their price was fair. They did a great job. The thing I liked the most was their customer service and they were polite.

The representative, Patrick, arrived one hour after I called, exactly as I was told. I later fount out this is a family business, which I really like. Patrick worked hard and effectively. He was professional and pleasant. He moved quickly and the job was done before I knew it. The job was performed well. I am very, very pleased with the outcome. My carpet looks great and the price was exactly as advertised. I had called several other companies earlier that same day and they had many extra fees included in their advertised price. I had six rooms cleaned and scotch guard added to two rooms. This is a fair company. I highly recommend Aladdin. I will without a doubt use them again. I am very pleased

I called and Aladdin's was able to get someone out to my house on the same day! I requested their online special, 3 rooms cleaned for $99. I also got each of the rooms deodorized as the carpets had odors from the previous owners pets. The cleaner came on time, cleaned the hallway and vestibule at no additional charge, and was very polite and efficient in his work. I would recommend Aladdin's Carpet Cleaning to anyone who wants work done.

Unable to enter review for ALADDINS CARPET CLEANING no comments or description given.

I had a first bad experience with Aladdin's Carpet Cleaners, but as soon as I complained they were VERY helpful. I have no complaints against the company, I just had complaints with one of their workers, who was not professional at all. I don't want to give a bad reputation to this company, because everyone else was very helpful and understanding. At the end I was happy with them and I would return to them. You will just need to call them to make sure they know how you feel about the job and such.

The results were excellent. My back porch carpet was quite soiled but it looked new after the cleaning.The gentlemen were friendly as well as professional.

They were very thorough. They took a while to clean the furniture.

I've been using them for the last 20 years. I've tried other companies and even though they are a little higher priced they do a better job. Their price is higher and that is one of the only problems I have with them.

It turned out well. It was a relatively good experience. They gave me a discount with a coupon.

Technician did not steam clean items. Technician arrived on time and was polite. Technician claimed that nicotine is a micro organism. Nicotine is a substance found in tobacco botanical, yes, biological, no. When I called him on this, tech claimed that it turns into bacteria. Technician claimed he could not steam clean the pieces because the colors of the fabric would bleed into each other. The technician sprayed a substance claimed had enzymatic qualities that would eat anything organic and that would work for 7 days. Claimed that this would kill the nicotine micro organism causing the offending odor. He did not place tarp/towels on my hard wood floor prior to spraying. There was a good deal of the enzymatic substance on the floor. He had one towel which he used to rub the sprayed substance into the furniture. When he finished and left, all of the areas around the chair and couch had to be wiped to remove the fluid he left behind. Technician claimed it would take the enzyme 7 days to work its way into the fabric in order to be fully effective and that the couch and chair would likely still have an odor until then. Technician claimed he applied both the enzymatic substance and a deodorizer. Claimed he performed 3 applications and suctioned them off of the couch/chair all 3 times. Claimed that it was against industry rules to spray any more of this enzymatic substance on my furniture, as it was dangerous to do so. Suctioned substance from furniture but did not apply the crevice device between the seat cushions (plenty of room to get the suctioning tool in between, though). Claimed he didn t want to get this area too moist - potential for mold formation. I wonder why the enzymatic substance would not be effective against killing mold - an organism. While explaining the process by which cigarette smoke gets into the furniture, he said that the cushions act like a filter. Apparently in the world of this technician, the smoke cannot permeate the crevices. Claimed to be IICRC certified and handed me his card to look at (not to keep). Asked if we had fans that he could direct at the furniture in order to speed the drying process. He claimed that I would be satisfied and that most of the smell would be gone within a day. The odor seemed to be worse than ever. I called the company (which was closed for business at this time) and left a message on the answering machine stating that I was not satisfied and that I would like a technician to return and do the job properly. The next morning, I called the company and spoke to the owner. He stated that I was supposed to wait 7 days and if there was no improvement, they would send a technician back. I told them I would call my credit card company and dispute the charges. To his credit, he acquiesced, stating he would not submit the charges to the credit card. Called credit card company anyway.

I have been using them for about 17 years. I called them and they made an appointment for a specific day that I needed. They are quick in their work, but they do a good job. I once used a different carpet cleaner and they left some residue on my carpet, so I immediately switched back.

I have used other companies in the past that were a pain in the butt to me. This company is nothing like that; they are good and they get the work done quickly. They only ask me one time if I want any extra treatments on the carpet and do not hound me. I really like that about them.

The representatives were careful moving the furniture and moving their equipment throughout the various rooms. They had me inspect their work and any areas needing additional attention were promptly addressed. They gave useful hints regarding carpet care and stain removal. Their free bottle of stain lifter works great!!! Just another perk from a terrific company.

Aladdins Carpet Cleaning came and did what they were supposed to do. They did a good job, were polite and arrived on time. I would recommend them to others.

I call Aladdins Carpet Cleaning and they are able to fit us in very quickly, they are very punctual. We have been using them for years, usually my husband is here. They put special pads under furniture and move furniture, etc.

We are repeat customers with Aladdins Carpet Cleaning. They were very professional. They didn't try to over sell the products, which is important.

I was surprised that Aladdins Carpet only sent one person for such a big job. The person rushed to get the job done and that is why the quality is low. In the past they did not send just one. He as an individual did a good job.

Aladdin's Carpet Cleaning is very professional. He came on time did what he said he was going to do. My carpets look very nice. I would use them again and recommend them.

Aladdins Carpet was very helpful. They came and did a good job. I also thought they were very reasonable. I would use them again and recommend them.

I was very happy with Aladdins Carpet Cleaning. The carpets look great. I would definitely use them again.

I've used Aladdins Carpet Cleaning before many times, and they've always done a fantastic job. They have always been on time. I will definitely keep using them for carpet cleaning.

Aladdins carpet cleaning did a great job. They were very professional, prompt, and stayed on schedule. They were a very friendly group.

Alladin's Carpet Cleaning did an excellent job for me. They were professional and prompt. I would definitely recommend them.