Response from A G Roehrig & Son LLC
In response to your complaint. 1st, I have to ask why after a January 29 2015 service call you are now lodging a complaint. 2nd, we discussed our labor rates at the time of your service request and you did not seem to have any problems with that. 3rd, we inspected two (2) furnaces, one of which is very old and needs quite a bit of repair work, or as advised to you, should be replaced due to age & cost of repairs. The second furnace, we repaired as needed and had the heat operational again. We had to send a service tech and truck to your residence and inspect two (2) pieces of equipment. The true charge was $110 plus sales tax for a total of $119.63. We stand by the service we provide and the price we charge. We are sorry you are not satisfied with the pricing, even after it was quoted to and accepted by you.