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Fred Cook Septic Tank Cleaning

Septic Systems

About us

Fred A. Cook Jr. Inc. is a leading provider of world class septic, sewer and pipeline services for clients throughout the Tri-State area. Fred A. Cook believes that a great company is developed and grown by the quality personnel it employs. We have an outstanding track record of success in the most difficult jobs in the septic, sewer and pipeline industry.

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Septic Tank Cleaning - Enzyme & Bacteria Treatments, Septic Field Revitalizations, & Sludge Hauling System Inspections & Repairs

Amenities

Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.726 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
0%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 1-25 of 26 reviews

Beverly M.
09/2020
5.0
septic tank
  + -1 more
They address any issues and are very reliable. They come very quickly and their prices are very reasonable as well. We would definitely recommend them.
Description of Work: They cleaned our septic tank.
Rating CategoryRating out of 5
Yes, I recommend this pro

William C.
11/2019
5.0
septic tank
  + -1 more
This was the first time I used Fred Cook to clean my septic tank and I was very happy with their service. They were unable to make the original appointment due to an emergency but rescheduled for the following Saturday morning at no additional cost. They arrived within the scheduled window and performed the tank cleaning efficiently and for a very competitive price. The technician was friendly and efficient. I will definitely use them for my next cleaning.
Description of Work: Clean Septic Tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Brian T.
01/2018
5.0
septic tank
  + -1 more
They did an excellent job. This was the first time I needed my tank pumped since I moved and I was given the wrong location for the tank lid. The guy who came out gave a great deal of effort to find the lid and also showed me some details about my system that I was not told by the previous owners. Booking the appointment was easy and the office staff are friendly. Would definitely hire again.
Description of Work: Septic pumping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$345

Chuck K.
07/2017
5.0
septic tank
  + -1 more
It went very well...
Description of Work: Pumped out the septic tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Anthony C.
04/2017
5.0
septic tank
  + -1 more
Everything went well. Appointment was easy to make. They were scheduled to come between 12 & 4pm and showed up at 10:30am. Luckily we were home so not a problem. Up to 1000 gallons with no digging was $280 + tax.
Description of Work: Septic Tank Pumping

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

David F.
09/2016
5.0
excavators
  + -1 more
As expected.
Description of Work: Pump out septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

stacey G.
09/2016
5.0
septic tank
  + -1 more
perfectly. They arrived on time, immediately found my septic system, pumped it out in less than two hours, charged a very reasonable price, and completed the project. WIll definitely use again.
Description of Work: Cleaned my septic system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

David F.
09/2016
5.0
septic tank
  + -1 more
Swimmingly. A little disappointed that when I booked the appointment there was a coupon on the site but when they came to perform the service the coupon was gone, but other than that, they came, they saw, they pumped. Fast, easy, professional. Now, how do I get rid of the odor permeating the house before the family gets home???
Description of Work: Septic tank pump out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Randy M.
06/2016
1.0
septic tank
  + -1 more
We had an appointment window of 12-5PM on 06/15/16. My wife took off of work so we could get the serviced preformed. She waited till 430 and I called to ask if they were still coming. The woman on the phone stated there were emergencies and were running late, but would still be here. When I asked if she had an estimated time she seemed annoyed that I was questioning her. She said she didn't know when they would get here. I asked if they could call us and let us know when they're on there way because it was getting late. So we waited till 645 and they finally arrived ( without calling). The service man came to the door , no I'm sorry we're late , no excuse , just a matter a fact greeting by someone who didn't seem to thrilled to be here. I'm not looking for a hug and kiss but when you show up at 6:45 it wouldn't kill you to be pleasant at the least. The actual work was fine but the customer service was awful. No communication or attempt to do the right thing by the company. I wouldn't use this company again and recommend members reading this to do the same. It's become so common nowadays for companies to act like they're doing you a favor. Maybe when they start losing business they'll finally pay attention !!!
Description of Work: Septic tank servicing.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$305

Response from Fred Cook Septic Tank Cleaning
We are disappointed in the review and we are always working to improve. While we were late in our arrival that afternoon we communicated with the customer that we would be running late due to delays at the disposal facility that were out of our control. We apologize for being late but felt that it was important to complete the work that day regardless of the delays that kept us from getting there on time.

Karen D.
05/2016
5.0
septic tank
  + -1 more
unknown
Description of Work: clean and inspected septic tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert C.
02/2016
5.0
drain cleaning, septic tank, sewer cleaning
  + 1 more
unknown
Description of Work: snaked and cleared main house drain leading to street: very prompt and professional. I will now be using them once per year to do this in the fall as a preventative measure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Larry B.
01/2016
5.0
drain cleaning, septic tank
  + 0 more
.
Description of Work: I had a blockage in the waste pipe between the house and septic tank. They came and emptied the tank, snaked and sucked out the pipe, and checked the trap. They also used the water jet (Rapid-Rooter) to clear the pipe removing a large piece of debris. A few days later the pipe was leaking in the basement, leading me to believe the waste pipe was clogging up again. I called Fred Cook in the morning and they sent another crew out the same day to suck out the pipe again. They removed another blockage and recommended sending a crew with a camera to visually inspect the pipe. Later that day I got a call from Anthony who was concerned that they had to come out twice in such a short time, so he offered to send the camera the next day. First thing the next day they came with the camera and found a large constriction of what was apparently solidified grease in the pipe that was restricting it down from 4" to approximately 2" or less. They snaked it again using a larger, electric powered snake and knocked a 1 1/2 foot by an inch or so piece of solidified grease out of the pipe that was probably accumulating for 30 years. They ran the camera through again and saw the pipe was just about clear. They ran the snake through once more to remove any residual debris / grease stuck on the side of the pipe. So far, no more backups. The crews who came to the house were professional and knowledgeable. They spent a reasonable amount of time to accomplish the tasks at hand and they were able to accommodate my work schedule. I will use Fred Cook again in the future and I'd definitely recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Doug T.
01/2016
2.0
septic tank
  + -1 more
We have a bathroom in our basement/family room and the toilet is the lowest point in the house so if there is a backup, that's the first place you would see water. Well that's what happened on 12/28. so we called our plumber who came and ran a snake but could not seem to find a blockage. He said that it might be a septic problem so we called Fred Cook since he was close to our location. The receptionist was very nice and I explained the situation to her. I also told her that my septic tank was pumped out 2 years ago to the day so we didn't feel it was a problem of being to full. One of Fred Cooks men showed up ,opened the septic tank, inspected the tank and proceeded to pump it out. After he finished he said that didn't fix the problem and that another crew who handled blockages would come back. He handed me a bill for 383.00 The second crew showed up and had to use a waterjet llto unclog a blockage apparently from my house to the tank .Their bill was 400.00. and the problem had nothing to do with a full tank. seems like Mr. Crook I mean Cook took advantage of an emergency situation
Description of Work: pumped out septic and unclogged line from house to tank

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$780

Response from Fred Cook Septic Tank Cleaning
Your plumber indicated that the septic needed to be pumped and we did so as requested. Upon completion of the pumping, the diagnosis by your plumber was incorrect since the line going to the septic tank was clogged. To be fair to the plumber sometimes blockages are hard to determine or difficult to clear the blockage until the tank is pumped out. We do not perform services that are not necessary for our customers. We did the job properly and solved your septic drainage problem.

Olya A.
12/2015
5.0
septic tank
  + -1 more
They came early, were polite and fast. Will use them again.
Description of Work: Emptied 1000G septic tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Brendan M.
11/2015
5.0
septic tank
  + -1 more
Everything went well. They came on time and did the work as promised.
Description of Work: Cleaned out Septic Tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$275

Lynn C.
10/2015
5.0
septic tank
  + -1 more
Very happy with the service. Dan, the pumper, was extremely conscientious and thoroughly pumped out all of the waste contents in the tank. He had his hands full because the last pumper, from 10 years ago, left some solid waste and was not so diligent. I highly recommend Fred Cook Septic.
Description of Work: Pumped out septic tank.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$389

Jeffrey M.
09/2015
5.0
septic tank
  + -1 more
never knew they were here excellent company
Description of Work: emptied cleaned septic

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Nick R.
08/2015
5.0
septic tank
  + -1 more
The appointment was scheduled for the 12:00 Noon - 4:00 PM time slot. The driver arrived at approximately 12:45 PM, well within the scheduled time slot. He was very professional and after exchanging peasantries immediately got to work. After completing the service , he made sure the work area was clean and the covers to the septic tank were seated properly. Overall an excellent experience.
Description of Work: Pumped the septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Laurie G.
06/2015
5.0
septic tank, sewer cleaning
  + 0 more
unknown
Description of Work: Septic tank cleaning. Thorough, priced as quoted. Would use again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$325

Mary Ellen H.
06/2015
5.0
septic tank, sewer cleaning
  + 0 more
unknown
Description of Work: They dug down to my septic tank, pumped it out, and refilled the dirt. They did an excellent job. The worker was prompt, clean, efficient, and professional. Price was comparable with other services I have used in the past.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Christopher L.
04/2015
5.0
septic tank
  + -1 more
Excellent Service. Very professional.
Description of Work: Excellent Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Bart M.
03/2015
5.0
drain cleaning, septic tank
  + 0 more
They were prompt and thorough.? Solved the problem and gave me some specific feedback on what needs to be done to prevent further issues due to design flaw of drainage pipes at my house that contribute to back-ups. No other provider has ever given feedback of use, just did the basic service, charged and left.? Fred cook will be my service provider from now on.
Description of Work: Snaking and diagnosis of drainage/wastewater/septic outflow.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Joan T.
02/2015
5.0
septic tank, sewer cleaning
  + 0 more
unknown
Description of Work: End emergency with pipe to septic from basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Christopher L.
01/2015
5.0
plumbing, septic tank, sewer cleaning
  + 1 more
Super fast response time! Professional and courteous. Workers were knowledgeable. I highly recommend their services. I have used other companies and there is no comparison.
Description of Work: Pumped septic tank and cleared drain blockage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Donna H.
06/2013
5.0
septic tank
  + -1 more
The office worked around my schedule and the workers arrived a few days after initial contact. Their workers were careful to feed their hoses under my fence and around any ornament shrubs. They were quiet, efficient and courteous. They also told me about the condition of the tank and when it would be good to schedule the next service based on our family needs.
Description of Work: They pumped my septic tank. (I did the digging pre-pumping).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280
    • 1(current)
    • 2

Contact information

3226 Albany Post Rd, Buchanan, NY 10511

www.fredcook.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Septic Systems

FAQ

Fred Cook Septic Tank Cleaning is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 9:00 AM - 12:00 PM

Fred Cook Septic Tank Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Fred Cook Septic Tank Cleaning does not offer free project estimates.
No, Fred Cook Septic Tank Cleaning does not offer eco-friendly accreditations.
No, Fred Cook Septic Tank Cleaning does not offer a senior discount.
Yes, Fred Cook Septic Tank Cleaning offers emergency services.
No, Fred Cook Septic Tank Cleaning does not offer warranties.
Fred Cook Septic Tank Cleaning offers the following services: Septic Tank Cleaning - Enzyme & Bacteria Treatments, Septic Field Revitalizations, & Sludge Hauling System Inspections & Repairs

Contact information

3226 Albany Post Rd, Buchanan, NY 10511

www.fredcook.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
9:00 AM - 12:00 PM