Willinghands Maid Service

House Cleaning, Floor Cleaning and Waxing, Interior Design and Decorating

About us

Thank you for considering us! Willing Hands Maid Services has over 20 years of experience! Servicing all of the 5 boroughs, no job is too big or too small! Residential & Commercial cleaning! Apartment, Home, Office Cleaning, you name it we do it! Satisfaction guaranteed! Call us today! PLEASE MENTION ANGIE'S LIST! 24 Hour Emergency Service Provided

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Cleaning Services, House Cleaning, Office & Commercial Cleaning, Carpet Cleaning, Window Cleaning, Green Cleaning, Floor Cleaning, Janitorial Services

Services we don't offer

No Job is too Big or too Small.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Zelle

Photos of past projects

Reviews

4.679 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
9%
3
3%
2
6%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.6
punctuality
4.6

Filter reviews by category

Showing 26-50 of 79 reviews

Rafi C.
03/2014
5.0
house cleaning
  + -1 more
Yvonne contacted me almost immediately after I sent an email. I have a peculiar travel schedule, and she really worked to fit me in later that week. She was punctual and very professional. She cleaned my apartment like it's never been cleaned before. She got into nooks and crannies that I've ignored for a year. She dusted and cleaned every single piece of art and knickknack in the place (and there's a lot). She even rubbed oil into all of my wood sculptures to keep the wood hydrated. She did an amazing job. She's going to be a regular from now on.
Description of Work: Yvonne did a meticulous, thorough spring cleaning of my 2 bed 2 1/2 bath apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Mina S.
02/2014
5.0
house cleaning
  + -1 more
She came on time, she was very meticulous, and she did a great job. We had difficulty scheduling. I thought the price was very good.
Description of Work: We used Willinghands Maid Service. We had purchased a big deal for the service, and it was great. She cleaned a one bedroomed apartment, but focus was more on the bathroom and kitchen, and that is what I had requested.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$78

Fran C.
02/2014
5.0
house cleaning
  + -1 more
They were really good. The woman was just lovely. She did a really good job. She was very kind, professional. She was reliable, very prompt and charming woman.
Description of Work: I used the "Big Deal" that I purchased for the services of Willinghands Maid Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Katherine B.
01/2014
3.0
house cleaning
  + -1 more
I waited a few months, because I was moving and the offer stated that she didn't do move in/move out cleaning. When I finally called she acted surprised that I had waited so long and told me she would call me later that day. She never called. Perhaps if I persisted she would come, but our interaction didn't inspire confidence. I don't have time for this.
Description of Work: I purchased a Big Deal from Willinghands Maid Service.
Rating CategoryRating out of 5

Lorna G.
01/2014
2.0
house cleaning
  + -1 more
The two people who came were very nice and did a good job. I thought the cost was a bit high for only about 6 hours of relatively light cleaning. When I showed the woman the voucher from Angie's list for "10% OFF YOUR 1ST, 2ND, and 3RD CLEANINGS!" she expressed shock, said she doesn't know anything about it, so I didn't get the discount. We agree that they would come back the following Monday and after that, based on satisfaction, we might consider them for regular office cleaning. The didn't show up on Monday and did not return any of my many calls or texts. We did, however, find out from building management that they came back on Sunday and were let in - by the themselves - but left after 5minutes. Very strange and borderline suspicious behaviour, and they didn't honour the discount voucher from Angie's List, which is how I chose them. I would not use their services again.
Description of Work: Cleaning a new office space after a build-out (construction) - cleaning windows, dusting, vacuuming, cleaning fridge and a [never used] bathroom.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

Minda N.
12/2013
5.0
house cleaning
  + -1 more
The woman from willing Hands who cleaned my apartment was cooperative, thorough, and attentive to detail. I would use the services of this firm again.
Description of Work: I have used Willinghands Maid Service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$89

Karen C.
12/2013
2.0
house cleaning
  + -1 more
I wish I didn't have to write this since it is my first experience purchasing a Big Deal and actually using a provider recommended by Angie's List. I can see there were a few other reviews addressing exactly my experience with this service. Total lack of communication - when I tried to schedule an appointment after the initial contact on purchasing the Big Deal I asked some simple questions about scheduling. I received an extremely vague reply. I started this communication in October trying to nail down a date in December closer to the holidays. Time passed with no response even after trying to call (no answer) and e-mail. Angie's List intervened after which I received an email suggesting the cleaners come within the next couple of days - neither dates which I had asked for. I replied saying I couldn't accommodate those dates and reiterated the dates I had available. It's now a good many days since that email and I have yet to hear anything. I contacted Angie's List again and told them I would like a refund and let them know I will be writing a review based solely on the appalling lack of communication. I appreciate this is a very busy time of year but I started this process back in the middle of October. If Willinghands can't handle the volume for some reason they should not be posting these Big Deals - they are doing both themselves and Angie's List a disservice. The only reason I am giving them a grade of D and not F is I never had the opportunity to rate their cleaning services.
Description of Work: Absolutely nothing

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$79

Michael L.
12/2013
5.0
house cleaning
  + -1 more
Did a nice job. Was friendly toward my pets.
Description of Work: They cleaned my apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Catherine S.
12/2013
5.0
house cleaning
  + -1 more
Did a really nice job. Made the grungy bathtubs look good again!
Description of Work: Cleaned our apartment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$79

Arlene H.
12/2013
4.0
house cleaning
  + -1 more
Pleasant and on-time but lacked the thoroughness I have come to expect having dealt with other housekeeping services. Needed help cleaning before house guests arrived and told her which rooms I needed help with and gave her the products and she went to work. She came to me to report that the kitchen was done and sent her to the bathroom, and so on. She seemed to be going so quickly that I ended up having her help me fold clothes for the last 20 mins. I did a walk thru but that was my mistake. Turns out she did not clean inside any of the kitchen appliances as requested. Baseboards, switch plates, and blinds were not wiped down at all. These have all been givens with other services I have used. I guess last minute availability is a warning sign. Will go back to a service I use to use but was hard to schedule to ensure routine, professional cleaning and give up on trying to use "as needed" services that lack the attention to detail and create more last minute work for me.
Description of Work: 4 hrs of cleaning

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$80

kyla K.
11/2013
5.0
house cleaning
  + -1 more
I was very happy with the cleaning she did. She worked hard and thoroughly in addition to be a lovely lady.
Description of Work: cleaned 3 levels of my brownstone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$109

Kathleen B.
11/2013
4.0
house cleaning
  + -1 more
Provider was late by about a half hour. It was fine as I understand trains can be difficult at times but it was a little stressful as I didn't know if she was coming or not. She was due at 10am and texted me at 10:20am but I did not see the text. Was a little nervous as I had a bad experience with another company before. For the promo price of $79 for 4 hours and one person working, it was very good. But I gave a B because I am used to a company with a bit more of a team with their own products and tools and they were always very thorough. I felt the bathroom floor could have been cleaned a bit better and there were still a few dusty nooks and crannies. But Yvonne was very pleasant & did do a great job.
Description of Work: Cleaned my apartment - kitchen, bathroom, living room & bedroom.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$79

Adrienne F.
11/2013
5.0
floor cleaning, house cleaning
  + 0 more
This was such a help to me and she is extremely congenial and helpful.... I am going to get Yvonne again and we can tackle the rest of the rooms !!!!! By the time she is finished with my I will be one organized, clean apartment holder !!!!
Description of Work: What didn't she do !!!! Yvonne came in ready to work... she was wonderful, very very clean and organizing my apartment... I gave 3 rooms to clean I have a 7 room apartment, she is doing a spectacular job... I just loved her energy and helpfulness !!!!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$160

Margaret W.
10/2013
2.0
house cleaning
  + -1 more
I had hoped that things would go well after I made the purchase about a month ago. I didn't have a firm date at the time I made the purchase, and I wrote them that I would be in touch when I knew I wanted them to come and clean. I reached out to them last Friday to set up a time, it took a few days for them to get back to me to give me available dates, then a few more days to finalize a date, today. After we set a date it took more time than normal (at least 3-4 hours) to pin down a time (10:00 am) and then, when I asked if they needed supplies they responded 'Yes' and then never got back to me to tell me what those supplies might be (I was prepared to have everything ready for them when they got here). When I didn't hear from them (re: supplies) for over 5 hours (I never did hear from them), I wrote and told them that if they didn't get back to me in 3 more hours, I'd have to cancel today's appointment and reschedule for a later date. Well, they never got back to me to tell me they got my email, to apologize for not getting back to me, and to attempt to give me dates to reschedule.
Description of Work: I purchased a Big Deal from Willinghands Maid Service.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Louise O.
10/2013
4.0
house cleaning
  + -1 more
Appointment 8:30-9:00am. No show by 10:30am. Called Ms Roberts. Person who was to show up called in sick. Didn't give my name as an appointment. Ms Roberts stated she was doing person's appointments that day and could get to me about 1:00pm. I agreed. I did have the option to cancel or reschedule. Because of travel and transportation Ms Roberts didn't arrived until after 4:00pm. I asked for bathroom clean only which took less than hour and half. Ms Roberts would have stayed the entire 4 hours but it was late for me. Bathroom was cleaned to my satisfaction. My try Willinghands again as circumstances were unusual
Description of Work: Cleaned bathroom

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
1.0

Yes, I recommend this pro
$79

Mary A K.
10/2013
1.0
house cleaning
  + -1 more
After I paid for the Deal, Angie's List directed me to call the provider. The provider's phone did not answer. I left a message but they never called. Later they said my phone was not working but the phone has an answering machine and was working fine. Then I went to the website and sent them an email last week . We confirmed Oct 15. Yesterday I wrote them again to find out what time they were coming. They never confirmed the time when we scheduled the date. They replied 9:30am today. They never came to clean. This entire process has been very frustrating.
Description of Work: I purchased a Big Deal from Willinghands Maid Service.
Rating CategoryRating out of 5
$79

farah A.
10/2013
5.0
house cleaning
  + -1 more
i love how clothes were organized in the closet kitchen and floors were shiny ! my house is homy and clean perfect !
Description of Work: Turned my house from messy to tidy and clean was great

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Tamela R.
10/2013
5.0
house cleaning
  + -1 more
I don't think my apartment has ever been so clean. I asked for "nook and cranny" cleaning and this was what was delivered. I liked that she used the rags and cleaners I left for her to clean with to perform a more green cleaning. She was polite and very accommodating. This was a fuss free, drama free experience with a great result. Highly recommended.
Description of Work: Cleaned my entire 1 bedroom apartment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Christopher M.
10/2013
1.0
house cleaning
  + -1 more
Purchased Big Deal. Never heard back from provider. Even after intervention from Angie's List Staff I never heard from this provider. Newer emailed me nor answered my calls. Angie's list did everything they could but were unable to contract provider. I needed my house cleaned for out of town guests and now I'm scrambling for another service.
Description of Work: Nothing. Never contacted me.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$79

Matthew L.
09/2013
5.0
house cleaning
  + -1 more
Prompt, courteous, attentive.
Description of Work: Basic housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$80

ALICE K.
09/2013
5.0
house cleaning
  + -1 more
Excellent. The apt was very clean
Description of Work: Clean the apt

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

amrapali S.
09/2013
5.0
house cleaning
  + -1 more
It went well. The service provider showed up late however I am still satisfied with the results. I wrote down a list of things to do and it was all done. the most important thing I can say is that the service provider found money under my bed when cleaning and made a point to call me and tell me. She said she counted it and told me where she left it. They are very honest. The cleaning was find and I will be scheduling another cleaning with them.
Description of Work: they cleaned my 1 bedroom apartment

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$89

Dolores G.
01/2013
5.0
floor cleaning, house cleaning
  + 0 more
The lady was very polite. I explained to her that i had a flood in the basement and the the area needs to be clean and sanitize, including the bathroom and the standing shower. She called me to show me that I had a hold in the bathroom wall, when she was cleaning the bathroom. When she finish --she called me to see the work she done. I was surprise-- the basement smelled so clean and fresh , the bathroom and shower --i could not believe it. i am so glad that i called Willinghands, i was debating for some time who to get clean the basement. Thank You
Description of Work: Wash the basement walls, floor, clean the bathroom including the shower, sanitize the basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Jane M.
01/2013
5.0
house cleaning
  + -1 more
Both Yvonne and Eileen worked hard, and made a real difference -- especially in the kitchen. We were amazed at the difference in the stove and refrigerator.
Description of Work: The job was deep cleaning a house that had not been cleaned thoroughly in many years, especially the kitchen, and second floor (bedroom, study, bath).

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$245

Kwayera A.
12/2012
5.0
house cleaning
  + -1 more
I spoke with Yvonne and she was a delight. I work unpredictable hours and always need to call providers early. I chose her because her hours stated they open at 6am. I called at 7am and she answered and was very willing to work with my last minute request. She was kind and energetic. I had spoken with several other "A" list providers on Angie's list and some of them lacked the kindness and personal touch that you want someone to have when they are coming in your personal space. I was totally excited before she began. Her detailed explanation of what she could and would do was flexible and knowledgable demonstrating her working style with techniques and products that perform best for high quality cleaning. I had my house cleaned by Yvonne and was extremely impressed. I have used many providers over the years and could tell from a phone call interview the type of excellent service I would receive. When Yvonne arrived she got right to work, telling me about aspects of cleaning and what she was going to do that I had never heard of before. And that is hard to do. I decided to use her regularly, she has come twice so far and the job has been very good. If something needed a special touch for my preference, she was quick to address it with a professional and accommodating demeanor.
Description of Work: The provider was scheduled to clean my four story brown stone using the 20% discount. I asked for a regular cleaning, however on the phone the provider had such a willingness to discuss the details of deep cleaning, that was considered basic for her company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Contact information

49 Rockaway Ave, Brooklyn, NY 11233


Service hours

Sunday:
9:00 AM - 6:00 PM
Monday:
6:00 AM - 7:00 PM
Tuesday:
6:00 AM - 7:00 PM
Wednesday:
6:00 AM - 7:00 PM
Thursday:
6:00 AM - 7:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 PM - 6:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Interior Design and Decorating

FAQ

Willinghands Maid Service is currently rated 4.7 overall out of 5.

Sunday: 9:00 AM - 6:00 PM

Monday: 6:00 AM - 7:00 PM

Tuesday: 6:00 AM - 7:00 PM

Wednesday: 6:00 AM - 7:00 PM

Thursday: 6:00 AM - 7:00 PM

Friday: 6:00 AM - 10:00 PM

Saturday: 6:00 PM - 6:00 PM

Willinghands Maid Service accepts the following forms of payment: Check,Zelle
Yes, Willinghands Maid Service offers free project estimates.
No, Willinghands Maid Service does not offer eco-friendly accreditations.
No, Willinghands Maid Service does not offer a senior discount.
Yes, Willinghands Maid Service offers emergency services.
Yes, Willinghands Maid Service offers warranties.
Willinghands Maid Service offers the following services: Cleaning Services, House Cleaning, Office & Commercial Cleaning, Carpet Cleaning, Window Cleaning, Green Cleaning, Floor Cleaning, Janitorial Services
No Job is too Big or too Small.

Contact information

49 Rockaway Ave, Brooklyn, NY 11233


Service hours

Sunday:
9:00 AM - 6:00 PM
Monday:
6:00 AM - 7:00 PM
Tuesday:
6:00 AM - 7:00 PM
Wednesday:
6:00 AM - 7:00 PM
Thursday:
6:00 AM - 7:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 PM - 6:00 PM