Totally frustrating, it's hot and I'm just going to buy a new air conditioner, I can't deal with the repair process. They also did not say how much the visit was going to cost, so I could wind up paying almost as much for the visit and repair as for buying a new one.
Description of Work: Avoid! Whirlpool is not a service company, they contract out to other companies. You go through a lengthy phone tree (15 minutes) before getting a representative. I set up an appointment for Thursday, assigned to A and E Service, be there between 8am and 5pm. They called this morning (Thursday).The "serviceman" had a problem and the next available appointment is next Thursday. When I complained the operator said she couldn't do anything that wasn't "in the system."
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
02/2006
5.0
appliance repair
 + -1 more
WHIRLPOOL DOES A FANTASTIC JOB. THEY CAME RIGHT AWAY AND GOT THE PROBLEM FIXED IN NO TIME. THE DRYER WORKS LIKE BRAND NEW AGAIN, IT GETS HOTTER THAN FIRE.
Description of Work: REPAIRED DRYER THAT WAS NOT HEATING, REPLACED HEATER CORE/HEATING ELEMENT.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
02/2006
5.0
appliance repair
 + -1 more
THIS COMPANY DID AN EXCELLENT JOB OF COMING OUT RIGHT AWAY AND FIXING MY WASHING MACHINE. MY WASHING MACHINE WORKS LIKE NEW. THE REPRESENTATIVE WAS KNOWLEDGEABLE OF HIS JOB.
Description of Work: REPLACED CONTROL PANEL ON WASHING MACHINE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$97
02/2006
4.0
appliance repair
 + -1 more
THEY TOOK CARE OF THE PROBLEM ONCE THEY GOT THERE. THE PRICE WASN'T TOO BAD EITHER. I THOUGHT THEY WERE VERY HONEST ABOUT WHAT WAS WRONG WHICH IS HARD TO COME BY THESE DAYS.
Description of Work: FIXED THE WASHING MACHINE IN MY HOME
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$125
02/2006
5.0
appliance repair
 + -1 more
THE COMPANY RESPONDED TO MY CALL RIGHT AWAY, AND SENT SOMEONE OUT IN JUST A FEW DAYS. THE WORKER THAT CAME WAS ON TIME AND DID A GREAT JOB. THE WASHING MACHINE LID STAYS IN PLACE NOW SO THE MACHINE KEEPS RUNNING.
Description of Work: REPLACED HINGE ON WASHING MACHINE LID
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
02/2006
5.0
appliance repair
 + -1 more
THE SERVICE WAS VERY GOOD. THE WORKER WAS VERY POLITE AND COURTEOUS. I WAS HAPPY WITH THE SERVICE THAT WAS DONE. THEY ARE VERY DEPENDABLE AND DO QUALITY WORK.
Description of Work: REPAIRED HUMIDIFER
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
02/2006
3.0
small appliance repair
 + -1 more
THEY CAME OUT AND THOUGHT THAT THEY HAD FIXED IT, BUT IT TOOK ANOTHER SERVICE CALL TO ACCOMPLISH THE TASK. THE TECHNICIAN COMMUNICATED WELL AND EXPLAINED WHAT WAS WRONG AND HOW IT NEEDED TO BE REPAIRED.
Description of Work: REPAIRED THE DISHWASHER
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$300
LOUISE S.
02/2006
5.0
appliance repair
 + -1 more
I CALLED AND THEY SET UP AN APPOINTMENT FOR THE NEXT DAY. THE PERSON THEY SENT OUT WAS ON TIME AND VERY GOOD AT GETTING THE JOB DONE IN A TIMELY MANNER. I WAS VERY HAPPY AND SATISFIED WITH THE SERVICE PROVIDED.
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Whirlpool is currently rated 4.5 overall out of 5.
No, Whirlpool does not offer free project estimates.
No, Whirlpool does not offer eco-friendly accreditations.