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Thoughtful Systems

Computer Repair, Computer Sales, Computer Training

About us

Thoughtful Systems, Inc. is a software development and consulting company, designing and manufacturing solutions for a wide range of businesses, with an emphasis on service business management software. We have a range of software programs. One of our specialties is development of software for various service industries. We have maid service software, home health care software, pest control software, lawn care software, guard security software, software for fire extinguisher maintenance, plumbing companies, and electrical maintenance companies, as well as software for many other service industries.

Business highlights

38 years of trusted experience

Services we offer

We offer software for job and employee scheduling with integrated billing, payroll, accounting, mapping and other features.The software is designed and configured as a comprehensive integrated application that allows you to schedule and manage appointments with clients for your service business.The Job Estimator is designed specifically for the commercial cleaning and janitorial industries. The Thoughtful Systems Customer Care Consultants offer friendly and efficient technical support, and on

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
Showing 1-1 of 1 reviews

Jennifer R.
12/2013
1.0
computer repair
  + -1 more
A short list of the insurmountable problems include latency that caused updates taking as much as 60-90 seconds for basic scheduling data entry, constant crashes, particularly when using the email module (that we use constantly), and email and estimate functions that cannot use images, fonts, etc. Moreover, we were informed setup and installation was easy, yet we found it was impossible to set up the software on six computers with out extensive IT help for each unit. Including 3+ calls to your support staff. Finally, our database and network expert worked extensively with Thoughtful Systems support and could not get any confirmation that these weaknesses in programming were going to be addressed in a reasonable amount of time that would allow our business to feel safe in the investment into Thoughtful Systems. The program, quite simply, will not work as advertised, even with experienced in-house IT support. All this at a very hefty price for our small business at $500 a month. We believed this would be an investment that would enable us to grow and run more efficiently. However, we were unable to use it for our most basic daily operations without being constantly infuriated at the lack of performance. We had several experienced IT staff working with this software for a full month trying to get it to work. We finally contacted Thoughtful Systems to try and get a refund even though we signed paperwork that stated that there are no refunds. We received a long email back from Sarah Thomas stating that we did not provide enough information regarding the details on our issues. Here is a copy: Yes, we did receive your request to cancel the rental and we have done so you have not and will not be billed any additional charges. You say that you had problems with the software. However, I don?t see those documented here in our support notes. We keep very extensive notes about all interactions with clients. You state you had ?insurmountable problems?. I don?t see this documented in your notes and we keep very detailed notes of all interactions with clients and we stand behind our software to make sure it meets reasonable user expectations. We have been doing this for 25+ years and of course we are very concerned that users have a good experience. You state that there were problems with ?latency?. You don?t say with what, and it?s not documented in the support notes. You say ?constant crashes?. I find that hard to believe. If the program constantly crashed you would not experience problems with latency and I also don?t have any documentation of reports of crashes. Can you document any of these alleged crashes? If you can provide us with exact details for these alleged latency problems or crashing problems we can investigate. With regards to the estimates you say that you cannot use images or fonts, etc, but you have not provided details of what you mean here. The fact is that you are able to modify all the email templates as you want. We do not advertise anything beyond this. Brendan spoke with you and assisted you with setup on several PCs. We do not see any record that you had any further difficulty with installing or setting up the software on any other PCs. The only issue we see in our support notes is something to do with setting up the INI file, which Brendan says he explained to you in detail. If you had problems you could have called and we could have assisted you with the setup, but generally users do not have a problem with changing the INI file. I?m sorry that you feel the program didn?t work out for you, but we feel that your allegations are not justified. We are quite clear in our agreement, which you signed, that there is no refund on the rental. I understand that we signed an agreement, but we signed it with the understanding that the program would be able to do the basic advertised functions in a timely manner. Honestly, this software is extremely old and outdated. Overall, I feel taken advantage of and that this company is not truly concerned with customer service. Also, they have a D- rating on the Better Business Bureau. I have learned a lot about shopping for software too. It has cost my business a lot of staff hours and a $500 monthly to deal with Thoughtful Systems. Our total cost in resources so far is right at $1200. :(
Description of Work: My small business has quickly grown to need client information management, scheduling, and staffing management software program. Initially, we were very impressed with the options that Thoughtful Systems supposedly provided. Our staff did extensive research on many different software options and decided to give Thoughtful Systems despite the fact that this program was easily 3 times more expensive than our second choice and that we were not allowed a trial period with the actual software (every other software option allowed us a 30 day trial period). We had to pay full price to try the software. That is how much we believed in what this product had to offer. It seems rather foolish now. I think this small business learned a very valuable lesson with dealing with thoughtful systems.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0


    Contact information

    P.O. Box 150136, Brooklyn, NY 11216


    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Sales,
    Computer Training

    FAQ

    Thoughtful Systems is currently rated 1 overall out of 5.

    Monday: 10:00 AM - 6:00 PM

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Thoughtful Systems accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Thoughtful Systems offers free project estimates.
    Yes, Thoughtful Systems offers eco-friendly accreditations.
    No, Thoughtful Systems does not offer a senior discount.
    No, Thoughtful Systems does not offer emergency services.
    No, Thoughtful Systems does not offer warranties.
    Thoughtful Systems offers the following services: We offer software for job and employee scheduling with integrated billing, payroll, accounting, mapping and other features.The software is designed and configured as a comprehensive integrated application that allows you to schedule and manage appointments with clients for your service business.The Job Estimator is designed specifically for the commercial cleaning and janitorial industries. The Thoughtful Systems Customer Care Consultants offer friendly and efficient technical support, and on

    Contact information

    P.O. Box 150136, Brooklyn, NY 11216


    Service hours

    Monday:
    10:00 AM - 6:00 PM
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM