The appointment went smoothly. The tech showed up on time and inspected the unit. He said he could repair it but needed a part. He said he would be back on Wednesday (this was on a Monday) to finish the repair. I took Wednesday off work and waited but no one called or showed up. I called to confirm and was promised a call back. No one called back. I called again the following week to set up another appointment for the repair and was promised a call back again to set up a time. No one called back. I don't know what is happening with this place... they were friendly but have missed one appointment and dropped the ball on two promised call backs. I am looking elsewhere for the repair. I am posting this review under Superior Cooling as well as the company seems to go by two different names at the same location.
Description of Work: Inspected leaking a/c unit that was damaging our wall.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
Steven M.
08/2013
1.0
heating & air conditioning/hvac
 + -1 more
The appointment went smoothly. The tech showed up on time and inspected the unit. He said he could repair it but needed a part. He said he would be back on Wednesday (this was on a Monday) to finish the repair. I took Wednesday off work and waited but no one called or showed up. I called to confirm and was promised a call back. No one called back. I called again the following week to set up another appointment for the repair and was promised a call back again to set up a time. No one called back. I don't know what is happening with this place... they were friendly but have missed one appointment and dropped the ball on two promised call backs. I am looking elsewhere for the repair.
Description of Work: Inspected a through-wall a/c unit that was leaking into our wall, damaging the drywall.
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Service Categories
Heating and Air Conditioning
FAQ
Superior Cooling Corp is currently rated 1.5 overall out of 5.
No, Superior Cooling Corp does not offer free project estimates.
No, Superior Cooling Corp does not offer eco-friendly accreditations.
No, Superior Cooling Corp does not offer a senior discount.
No, Superior Cooling Corp does not offer emergency services.
No, Superior Cooling Corp does not offer warranties.