SKILLMAN PLUMBING & HEATING

Skillman Plumbing & Heating Company has done probably $1000?s worth of work in the course of renovating my house. No matter how much business I give them, they don?t seem to treat me very well enough. It?s very much a bother. I think I?m kind of old fashioned when it comes to customer service. I expected them to be upfront and honest when they worked for me but didn?t happen so. When I called then I was exclusive about one problem. There was something stuck in the pipe and that I wanted them to finish snaking it for me. The last time they came out, they had implied that they will snake pipes for me. But when they came, my husband was here and they told him that they don?t snake anything and that they refer it out to other companies. They still charged me a lot but they took off about $20 or $30 after my husband had complained. I think that $20 or $30 off of a plumbing bill is not very much. I had to spend $95 for them to just retrieve the stopper that had fallen off of the bath tub into the pipe. They have got a lot of business from me in the past so I didn?t understand why they charged me that much. If they had snaked the pipe for the rest of the hour that they were here, it would have been entirely different. I would have paid them happily. In fact, they tried to charge me more than $100 but when my husband got really upset about it; they brought it down to $95. I?m not sure if I ever want to call them back. I need more plumbing work done but they won?t even come out for a free estimate, even though they are just twelve blocks away from me. I see their trucks pass right by our house all the time. They have had them do $1000?s worth of work in my house but the fact that they can?t give me a free estimate for something that they could make a lot of money on, is frustrating. However, when they did work for me in the past, other than this plumbing work; they did very good work. I mean I can?t say that they do bad work; they are very good at what they do. They were responsive; they always took their time with me. They treated my husband differently but all the people that I spoke with were quite good. They were punctual; they came when they said they were going to. If there is work to be done on my furnace which they installed, I would probably call them in the future. However, if it?s plumbing work, I would probably not contact them in the future. It?s difficult to answer, actually. It depends on the kind of work.

WE HAVE HAD A CONTRACT WITH THIS COMPANY FOR MANY OF YEARS. I HAVE NOT HAD ANY PROBLEMS WITH THIS COMPANY. ANYTIME I NEED THEIR SERVICE. THEY ARE ALWAYS WILLING TO COME.

I THINK THIS COMPANY DID AN OK JOB. I HAVE USED THEM ONE TIME BEFORE AND THEY DID A GREAT JOB THE FIRST TIME. THE PRICE WAS A LITTLE TOO HIGH FOR THE SERVICE THEY RENDERED.

THEY DID A REAL GOOD JOB THEY CAME OUT AND CHECKED THE PROBLEM OUT ON THE WEEK-END WHEN IT WAS REAL COLD OUT AND HAD NO HEAT AND WITHIN A COUPLE OF DAYS I HAD A NEW FURNACE.