SERVUE APPLIANCE CO

Description of Work: My fridge was leaking water from underneath.

Description of Work: I had such a hard time with this company, I don't know what I did wrong but I will lay it out exactly. My gas stove had an issue, I called in the main line and left a message. The next day, I got a call back from a different phone number from one of the repairmen. We set a repair date. Keep in mind - I don't have a lot of paid time off and every day I stay at home to wait, it is a risk to my job. | |Repair day #1: The guy is one hour late. I call him. Turns out he had a car issue or emergency of some sort. I am understanding, and we reschedule for 2 days later | |Repair day #2: The guy is one hour late. I call him. Turns out he is running insanely late. We reschedule for 4 hours later. I go to work. 4 hours later, I return from work, he is STILL late! He apparently went to grab a coffee. Shows up 20 minutes later. Does a diagnostic and does a decent job of explaining what I needed (a new part). He verbally says he'd give me a discount for being late. Writes down the full diagnostic charge on a piece of paper. He says he'll call when he has the part. | |1 month later.... I still haven't heard from him. I call him. He immediately says the part is coming in tomorrow. Okay, I give him the benefit of the doubt. We schedule for a repair | |Repair day #3: He is again, one hour late. I call him, and he said he forgot about my appointment!!!!! I am fuming mad at this point, and told him that I do not want to be charged for anything. I also write a customer complaint email to the business. It goes unanswered. We reschedule for the next day. | |Repair day #4: He shows up somewhat on time (20 minutes late), my stove miraculously decides to work again overnight, thus I can't speak to the quality of their work. He leaves me the part. | |2 weeks later: A charge shows up on my credit card for some amount over the initial diagnostic test, I guess it's for the part. No email. No invoice. Nothing. I don't understand how this business does its scheduling, customer service, whatever, because this lack of paperwork is concerning. Maybe I called the wrong number from the start, but I have never had this much trouble with a small business before - and I run one too, so I would know. | |At this point I am so mad at this business I don't ever want to deal with them again.

Description of Work: They replaced the defrost timer.

Description of Work: fixed broken refirgerator

Description of Work: They repaired my refrigerator tube. It went well

Description of Work: He fixed my oven.

Description of Work: I have a Fisher-Paykel dishdrawer, and in the past have had issues with "certified" repair companies recommended by the manufacturer. I chose this company after a quick internet search, and found them much more helpful than the certified companies who charge hundreds for a service call. I learned more about my machine through the phone consultation and repair visit than I have by reading the manual. The serviceman was extremely helpful in identifying the issue, and explained it to me in language I could understand. He gave me several options for repair.

Description of Work: He ordered a new knob for my oven; the old knob (on, off, bake, broil) was broken.

Description of Work: FIXED THE REFRIGERATOR

Description of Work: TRIED TO FIX A WINDOW AIR CONDITIONER.

Description of Work: REPAIRED THE REFRIDGERATOR.