Premier HVAC Services

Communication was excellent from start to finish. Everyone was very friendly and helpful from Kevin who came out for my initial consultation to Payal and Liz in the office, Robert who came out and helped us choose where everything would go and of course Derek and his crew who did the installation. They were on time and finished early the work is beautiful and the system is working beautifully so far!

I contacted Premier last week to take care of the Fujitsu split unit that had a problem where the evaporator was leaking water. They quoted a price of $295.00 for the service. I asked if this is the total cost. I was told that it is unless the service takes more than one hour. I agreed with cost. The next day I got an email with an invoice of $511.71. I called the company complaining that the original cost was quoted at $295.00. She promised to talk to the owner and get back to me but never did. My advice to readers either avoid this company or deal with them with ironclad contracts in writing. My name is Tod Yampel residing at 1564 East 29 Street in Brooklyn.

Premier worked with me to schedule a diagnostic, get parts, perform the repair, all the while explaining my option to me. They also followed up after every step. I would use them again.

Affordable HVAC repair service. You can actually ask them to do little extras at no additional cost. After I called them for emergency repair of our AC unit, they offered a complementary cleaning for the unit. Amazing customer appreciation. Totally recommended!

After taking our appointment they arrived my house in a hour, observe problem so carefully and fix it in two hours. I'm very much pleased with their fairness price and prompt service.

I had an issue with my stream boiler last Saturday. Did a google search and called multiple companies except Lighthouse (also part of Premier HVAC) picked up the phone right away and the tech Slava (unsure if I spelled his name correctly) showed up an hour after my call. He was very knowledgeable. He first did a thorough inspection on my streamer boiler (I thought mine was called furnace but he corrected me and luckily Lighthouse also repair stream boiler), then giving options (replace the water feeder and side glass or the whole stream boiler since mine was already past 30years and it may not last long). Due to budget issue, after discussed with my family, we chose for now just changed the parts. Slava has no problem with that and I got lucky that he was about to arrange time to have the work done the same day. Slava is also very patient and professional. As he learned that I am new to streamer boiler, while he was doing his work, at the same time, he was giving “a lecture “ in terms of names, functions of each parts and the concept of how the stream boiler works and how to maintain it properly. I gotta be honest that I don’t recall all the he mentioned but at least now I have a concept. In terms of the price, I can’t say that it’s cheap but you pay for the quality of service that you get. Slava literally taking his time and spent about 4 hours to repair. Highly recommend.

I called this company and they provided a time to arrive between 10 am and 12 pm on 4/28/2021 The tech person arrived at 5 pm He said that they were about to send me a diagnosis and estimate The owner called me saying that he was sending me the options for repair or AC replacement Still waiting after paying $ 283 for a regular visit and getting nothing Edit: This is in response to the contractor The tech person who came home said that both equipments were needing replacement not the equipment Two emails were sent with no response to Nikolina I paid money for nothing The tech person also left the heat set in 90 F and woke up melting

[*** Link removed ***] Stay away from this company if: - You don't want gas boiler work done by non-licensed workers, contrary to company statements. - You don't want them to have to come back the next day after allegedly completing the job, to again have to fix the exact same issue contracted for, even though the work had been declared completed, warranted and been paid for, only a few hours before, and then ask for more money yet. - You don't want to be denied going over time and material charges at job completion because: "it is too late". - You don't want to hear: " We cannot identify all problems with your boiler" and " If you want no problems, install a new boiler" after you paid $275, non applicable to the job cost, for an initial tuneup and job estimate. - You don't want to be called a "dumb f****** piece of s******" when you express customer dissatisfaction.

It went very well. Professionals knew their job and were polite and cleaned up after themselves.

my dryer wasn't working technician said vent was clogged.....when HVAC company came there were so honest....the vent was not clogged so they only charged me for an inspection.. and this was on a Saturday morning I will definitely be calling them in the future

The technician arrived promptly, but we got off to a rough start. This was mainly due to communication problems. He spoke very little English, though he did seem to understand my questions. At first, he seemed unfamiliar with my dryer, and puzzled as to how to proceed. It is located in an area that does not have a straight path to the outside vent. But he managed to keep working and successfully vacuumed the duct. I think he would greatly benefit from learning more English.

Premier HVAC did site visit and service in same day, working well into the evening and did great work. Two guys (Slava and Rod) worked very hard in the heat and were really personable, cleaned up everything and did great work.

Very professional, very polite, hard workers, offered helpful advice.

Timely appointment. All on time. Clean, professional knowledgeable workpersons with good equipment. Efficient fast work.

I was doing renovation in my apartment in Manhattan and needed to get my firebox rebuild as well as the chimney lining. I went with Premier hvac and very glad I did. Through the whole process they were knowledgeable, professional, helpful and timely. It was a big project which required time, but they handled it great! I like how they did my firebox, it looks much better then before. Trustworthy company with good people.

Beware i paid them for chimney cleaning they never came to perform the service. States that they contacted me via email, call to the number yield no reply. Last call denied service outright saying they will no longer honor or refund my money highly unprofessional.

I was looking for permanent HVAC company for my home in Long Island, I usually do a yearly maintenance for my units and I wasn’t happy with my previous contractors. I choice Premier based on their good reviews and I spoke with a really nice gentleman on the phone who scheduled an appointment. They were reasonable in price and did a really good work, I am really glad I finally found a company who I can trust.

It’s hard to find a good reliable HVAC company in NYC when you have your small business and not get scammed or overcharged. I have been dealing with Premier for a couple of years now and all I can say that those guys are the right fit for me. They always on time, fixing my units or performing maintenance, always nice and polite. I really like to deal with them and hope to continue our relationships in future.

The service went well. Excellent work, professional and very responsive.

No response to emails. No answer when called. I don't get it.

Excellent cleaning of my dryer vents. My vents were hard to reach but they were so patient and did a thorough job. A+++. Wonderful, also they were on time, and did the work efficiently and cleaned up before leaving. Professional, knowledgable and friendly. Would use again. Thank you.

These guys quoted $225 for a simple dryer vent cleaning when many other vendors have quoted $100 or less. Look elsewhere!

Unfortunately I've had the worst experience with this company. They were extremely unprofessional and unaccommodating. On Friday July 6, 2018 I scheduled an appointment for Saturday July 7, 2018 between the hours of 8-10 AM. Immediately upon calling I should have known something was awry because the gentleman I spoke to said he couldn't hear me and I should probably just text him my info to the phone number of 917-275-3280 and he'll confirm via text. He did exactly that and I felt relieved that someone would be out promptly to fix my central air. He even told me someone would call a half hour before arrival so that I'd be prepared. Being as though the home I asked them to come out to was a property investment that was vacant, I made sure I arrived at 730 AM and sat in front of the house to ensure they'd see me. At 1030 AM I called back and informed them that no one had came. The manager stated that his guys actually were there earlier and saw someone peeking out the window. I told them perhaps they had the wrong address and that no one called me to say they were present (even though I knew they weren't). He said he'd call his people to get to the bottom of it. He did not call me back and twenty minutes later I followed up with a call to see what was going on. He then preceded to tell me that the worker refused to call me because he felt unwelcome. I told them that was horrible business etiquette and the reason he felt so unwelcome was because he was at the wrong home. Once the manager realized his mistake of sending his workers to a similar address of "AVENUE" instead of "PLACE", he apologized profusely and said he'd send his team out to me the second they finished their current job. After another two hours passed by I called again, this time no one answered. Thirty minutes later I called again and this time I was forwarded to leave a message with an entirely different number with a 646 area code. Which I did. An hour later I called again, to no avail. At this point I believed that they recognized my number and were purposely ignoring my calls and voicemails. I actually waited from 730AM to 3PM and no one ever arrived or called me back. Even if they had planned on rescheduling I could have accepted that faux pas, but to intentionally make promises and refuse to own up to your own error was extremely upsetting and I will never refer their services to anyone.

We had an appointment for Saturday between 4-6. They called and would not be able to make it until after that window so we rescheduled for Sunday between 10-11. They called at 10 and said they might have some free time and could get here by 1. Then they called back and said maybe by 11:30. When I spoke to the dispatcher, Boris, who had been very helpful and responsive until that point, he tried to explain that they had gotten mixed up with the timing on Saturday vs. Sunday, and I told him that we simply no longer trusted that they would show up. Then he tried to give me a guilt trip about his guys coming out on the weekend and we cancelled. They were initially very responsive but in the end unreliable for scheduling, and then had an attitude.

Received a discount offer via email thru Angies List. Called Premier Cleaning and made an appointment. Received a phone call from Mike on May 17, 2018 @ about 8:15 am. He was supposed to do the cleaning. He said we were out of his area. Got a call from Premier Cleaning cancelling the appointment. So, the question is: Why offer me service for vent cleaning, set up an appointment, if it's in an area you don't cover? The original email offer I received definitely said Washingtonville NY.