Petri Plumbing & Heating, Inc. logoApproved Pro
Approved Pro

Petri Plumbing & Heating, Inc.

4.4(
391
)
Plumbing, Heating and Air Conditioning Service, Drain Cleaning,

About us

Since 1906, Petri Plumbing & Heating, Inc. has been providing unparalleled, fast, reliable, and guaranteed service to families and businesses in Brooklyn. Our longevity is an indication of the tremendous value, quality service and customer satisfaction that we have provided to our customers throughout the years and will continue to deliver as we grow into the largest service company in New York City.

Business highlights

Family owned & operated
Emergency services offered
119 years of experience

Services we offer

Plumbing, Heating, Cooling & Drain Cleaning

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Our recent projects
  • 4
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    Assorted photos uploaded by Petri Plumbing & Heating, Inc.

Reviews
4.4391 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
77%
4
6%
3
5%
2
5%
1
8%
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Showing 1-25 of 391 reviews
Tom L.
Feb 2025
1.0
Heating and Air Conditioning Service
Water heater failed and they sent a "closer' to avoid replacement (replaced when confronted). Then misdiagnosed a sensor as "bad"on boiler and wanted TWICE as much as others to replace a "found to be a WORKING PART"! Not to be trusted! YOU'VE BEEN WARNED!
Janne L.
Dec 2024
1.0
Heating and Air Conditioning Service
$1,000
Be careful of these guys. They try to sell you over priced services. I invited them over for an annual check up of the heating system. Got this long lecture about what all needed to be done. Just the first batch of services was going to cost me $1,000. The description sounded fishy so I got a second opinion. There was a kernel of truth In Petri Plumbings description but it was vastly exaggerate. I ended up paying $50 for repairs.
Jeannine G.
May 2023
5.0
Plumbing
Yes, I recommend this pro
$1,386
Extremely good communication and follow up. Plumber Alex arrived on time, explained everything, and was very personable and capable. Fixed a leaking toilet with no problems. Office was very efficient and easy to contact. Surpassed my expectations - hIghly recommended.
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] Thank you for the feedback! We pride ourselves on our ability to service you during emergencies, repairs and installations! Michael Petri (LMP #1301) President, Owner"

Neal G.
Sep 2022
4.0
Plumbing, Heating and Air Conditioning Service + 1 more
$89
No-showed, despite a second chance. Unprofessional; avoid. Petri was supposed to show up between 8:00 a.m. and 9:00 a.m. before starting other jobs for an assessment of work to be done. I got a call around 8:20 a.m. stating that they wouldn't be showing up on time because they went to other jobs instead. They asked if they could come by later, and I told them that it would need to be at or before noon, as I was leaving shortly after. They told me that would be fine, and that they would call when they were ~30 minutes out. No call, no show. 10/07/2022 (UPDATE) : Michael Petri came out today to do a consultation without charging me to make up for the no-show, and was thorough and provided several options for moving forward.
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] I am glad we were able to respond to your feedback and try out best to correct it. Thank you for giving us a second opportunity! Michael Petri (LMP #1301)"

Jamie E.
Aug 2022
1.0
Plumbing
Positives---very responsive by email and phone, office staff are very courteous and helpful, as was the technician sent to the apartment. Very difficult to understand the pricing however. My issue was a leaky shower head (probably a solution most of us could figure out with a half day and a youtube video). They made two visits to the apt to assess the problem, which cost $1000 before sending an estimate to complete the job which was an additional $6000+, so total over 7K for a leaky shower head. When I inquired about why this was so expensive, the only specifics I received in the response was that it cost them $2500 to pull a permit for the job without any other justification. I subsequently got a recommendation for another licensed plumber from building management, who came, met our building maintenance to turn the water off, and had the job done in 35 minutes for $816 (including tax). The issue wasn't even the full cartridge, rather it was the 5-cent O-ring on the cartridge (the 2nd plumber nonetheless replaced the full cartridge at no additional cost as he had one in his van). Only really two possibilities here, that the company doesn't really know what they're doing or they're willfully trying to scam folks. To be on the safe side, also sending this to the BBB.
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] After reviewing your invoice, I am unsure what you referencing. We providing options on Identification, Repair and Replacement for your shower. Please let us know if you have any more questions; we would be happy to discuss! Thank You Michael Petri (LMP #1301)"

Brian E.
Oct 2021
5.0
Plumbing, Appliance Repair
Yes, I recommend this pro
$1,879
They came over on time and I explained my situation I was left with from the previous plumber who had been there for two and a half weeks trying to fix my problem and managed to wreck my property and bill me close to 9k for a completely wrong diagnosis (prompting me to call Petri). Within a couple hours Petri had fixed the problem with it being a simple drain clog and hard to believe it took ten days with the other plumber and they were not even close to solving the actual problem. Petri was professional and thorough and caring for my property and I was so relieved to have finally fixed the problem.
Response from Petri Plumbing & Heating, Inc.

"Thank you for the feedback and I am glad your solution was more simple than expected; it is always a great day when we get to save our clients their hard-earned money!! Thank You Michael (President, Owner) Master Plumber License #1301"

Melanie B.
Jun 2021
1.0
Plumbing
As soon as I started the search, Petri responded immediately. Receptionist wanted to dispatch the next day. I called up to see what exactly are they coming out to do. I work from home and would have to have time allotted from my employer. Her response was to see what the problem is. You will have to pay $89 for us to come out and if you use us and we can fix right then and there, that’s waived, the tech came looked at the issue and then wrote up some figures and said it’s $677.17 just to run a diagnostic. I’m confused but desperate to get my water running properly so I paid it. He apparently went to his vehicle to get tools(I only saw a phone) Once the “diagnostic” completed, I was given a quote of over 3,000. And to top it off, that may or may not fix the problem because it may be something behind the walls that is causing it. So you know that will be an additional price. So I have my husband screaming at me because he thought I got someone that would have given a free estimate and this way we wouldn’t mind paying 3,000 or more if this will get the job done. My advice always have someone at the home with you that know a little about the issue(my husband had to work), don’t seem desperate, and whatever you do, discuss pricing before anyone is dispatched. Petri is company that knows how to take/make money one way or the other. I believe the Pandemic have everyone in a mindset of getting money by any means necessary.
AnavCloud S.
Feb 2021
5.0
Appliance Repair
Yes, I recommend this pro
Grow small business with AnavCloud Softwares Solutions Get in touch with us at [*** Link removed ***]
Marcos L.
Jan 2021
5.0
Appliance Repair
Yes, I recommend this pro
Garbage disposal repair
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] Thank you for the feedback!! Thank You Michael (President, Owner) Master Plumber License #1301"

Edwin S.
Jan 2021
5.0
Plumbing, Appliance Repair
Yes, I recommend this pro
The man evaluating was very smart skilled and fast and their service was well done
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] Thank you for the feedback and I am glad your Replacements went well!! Thank You Michael (President, Owner) Master Plumber License #1301"

Nina D.
Jan 2021
1.0
Plumbing
Our shower is leaking. When turned on, water comes out of the wall. Petri plumbing quoted $89 to come out and give an estimate. The guy came and worked on the shower. It worked for one night and they charged $325. Water is still coming out of the wall.
Response from Petri Plumbing & Heating, Inc.

"Thank you very much for your feedback. I have a note that you and one of our Managers are already in touch for a resolution! Thank You Michael Petri (Licensed Master Plumber #1301)"

Frank G.
Nov 2020
4.0
Plumbing
Yes, I recommend this pro
It was good, professional and friendly.
Response from Petri Plumbing & Heating, Inc.

"Thank you very much for your feedback! Thank You Michael Petri (Licensed Master Plumber #1301)"

Victor S.
Aug 2020
5.0
Drain Cleaning, Appliance Repair
Yes, I recommend this pro
Great, Service Technician arrived early had parts on hand. Work was accomplished efficiently , cleanly and completely.
Response from Petri Plumbing & Heating, Inc.

"Thank you very much for your feedback! Thank You Michael Petri (Licensed Master Plumber #1301)"

Saul R.
Aug 2020
5.0
Plumbing, Pipes/Hoses/Cables/Lines + 3 more
Yes, I recommend this pro
They have done a number of larger and smaller projects for us and the work including major and minor repairs and the reconstruction of a bathroom, have all been done professionally and with great courtesy. They are not cheap but they are worth it.
Response from Petri Plumbing & Heating, Inc.

"Thank you very much for your feedback! It has been a pleasure to have you as a client and get to perform your bathroom renovation together. I know it is going to come out even better than we both imagined! Thank You Michael Petri (Licensed Master Plumber #1301)"

Kathryn M.
Jun 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$14,000
Super knowledgeable and professional. Also worked with us to bring the price down for a big job.
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] Thank you very much for your feedback! I know your situation was tough, but I am happy to hear that we were able to get the boiler and Hot Water Heater fixed in a timely fashion! Thank You Michael Petri (Licensed Master Plumber #1301)"

Veronica F.
May 2020
5.0
Plumbing, Appliance Repair
Yes, I recommend this pro
The other day I noticed water on the kitchen floor. When I opened the cabinet under the sink it was flooded with water. I needed a plumber so I called Petri Plumbing. It was my first time using them but I was really happy with the service. Chris PETRI, who was very pleasant on the phone, called to confirm the appointment and they sent me an email too. They also send you an email, with the picture of the technician who is coming, so you don’t have to worry about letting a stranger in. The technician Jeremy who came to do the work was great, especially given the current pandemic. He came fully protected with mask etc; even wearing shoe coverings which he replaced each time re-entering the house. He replaced the entire spray faucet fixture the same day and unlike other plumbers I’ve had, left the area spotless. I was extremely happy with PETRI Plumbing and would definitely use them again.
Response from Petri Plumbing & Heating, Inc.

"Thank you for the feedback! [Member Information Removed] am glad our Petri Team was able to provide you safe and stellar service during this difficult time! Thank You Michael (President, Owner)"

Lida S.
Nov 2019
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
$1,800
These guys made an emergency situation bearable. They are super pricey but their customer service, responsiveness and willingness to discuss/answer questions/do research makes it worth it. You can actually feel safe when your water heater goes kaput in zero degree weather and you have no hot water because you know Petri will handle it that day and handle it well.
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] Thank you for the feedback! We strive to deliver the best level of service in ALL levels of service so I am glad the team was able to show you this!! Thank You Michael (President, Owner)"

John R.
Oct 2019
4.0
Plumbing
Yes, I recommend this pro
With the stress that was involved with the service they did a very good job. No complaints. They were very professional.
Mathew D.
Oct 2019
3.0
Plumbing
Had to pay for the service call but did not go with their $1800 estimate. They were correct in what the saw and was in need of work but all I called for and wanted was a simple faucet replacement
Paul L.
Jul 2019
1.0
Plumbing
I just used Petri to replace a water heater that they originally installed in Oct 2011 for $1,355.00 and it was the biggest mistake. The heater was still under warranty and they charged me $1,590.70 for a replacement that they now saw is the Labor Charge for the new heater. AO-Smith is providing them a replacement Water Heater under warranty for which we are not getting credit. Will never use them again. What a change in a few years for this company. We had no water for the weekend and were very happy with original work so obviously used them again. After the fact and after having a conversation with Chris i called around and found the following. There are multiple other plumbers that would have done a new installation of the same water heater for between $1,200 to $1,400 for new TANK AND LABOR BEFORE WARRANTY REIMBURSEMENT FOR TANK. Also, if purchase an AO-Smith from Lowes the install labor price is $695. As an aside we just basically paid FULL price for a new 10-year Heater that will only have a 2+ year balance warranty from initial heater. AO-Smith customer service was also shocked that anyone would charge $1,590.70 for labor to install a water heater. BEWARE
Response from Petri Plumbing & Heating, Inc.

"On July 22 2019 we went to the home of a client who had a cracked water heater. While on site we offered the client to replace the water heater under the warranty with a price through our Petri Fixed Price-book (exact estimate given to client attached). Our Petri Perfect Price-book is a consistent price paid by every one of our 20,0000 person client-base across our entire Service Area. Every price is created in-house using a mathematical formula and can be backed up and verified for every cent amount. This information can be provided if needed. Client gave full authorization on the work and left feedback commenting positively on our work, including "great work as always." Client only became upset after learning there was no credit for the heater but that the warranty credit was instead automatic and comparing our pricing to other companies. We stand by our pricing at the level it is not only because we deliver excellent work, as noted by this particular client, but also because of our Master Plumber Licensing, Journeyman Service Expert Licensing, quick response time and convenience of coming out to on a Sunday at no added cost (all of which this client received). We are happy to answer more questions and qualm any concerns."

Nick M.
Jun 2019
1.0
Heating and Air Conditioning Service, Appliance Repair
$5,000
DO NOT HIRE THESE GUYS. Our AC unit broke a couple of weeks ago and we contacted them to diagnose and fix the issue. On May 31, we make an appointment with them to come look at the unit for $89. They gave us a window of 9-12 in the morning. They call to tell me that they'll be coming towards the end of the window. Fine. They call after the window, saying that they'll have to push it to the next window. Okay... 4pm comes around and still no sign of them. Keep calling, they say, we only have one HVAC guys, he's on the Upper East Side. Oookay... we're in Brooklyn. Finally the guy shows up at 5:30pm, which is later than both the windows. He looks at the unit, suggests we charge up our Nest and see if that works. We pay $89. His suggestion didn't work, which is fine, I get that it's hard to determine exactly what the issue is with just a visual. We call them again. A full diagnostic costs $600 and will take a few hours. Wow that sounds super expensive for something that doesn't include a fix, but fine, we agree to it, and make an appointment for the next Friday, first thing in the morning, so that we won't have the same issue as the previous week. That morning, the company calls and says the technician won't be here until noon. WHAT? NO. Good thing the tech came straight to us instead of following the schedule. That day, the technician goes through troubleshooting, thinks he figures out the problem but will need to order parts. Okay... we pay ANOTHER $771 on top of what we've already paid. He calls the office and tells them to order the parts he needs and to express deliver. We agree to an appointment the next Friday. We agree to a quote of ANOTHER $3K and that we are all set for Friday. The day before the appointment, they ask for a 40% deposit. Um, no. They obviously are unreliable and we're not going to give them money and not be sure they're going to show. We agree to a 9-12 window. THE DAY OF THE APPOINTMENT, i.e. the day that the technician is supposed to come WITH THE PARTS to finally fix the issue, we get a call in the morning saying that the technician isn't going to come until the end of the window. We've been through this before... Finally AT NOON, they call again saying they're not coming because THEY DON'T HAVE THE PARTS because they can't order the parts until we put down a deposit. WHAT? For A WHOLE WEEK, we were under the impression that the parts have already been ordered. They don't tell us until THE DAY OF THE APPOINTMENT that they STILL DON'T HAVE THE PARTS????? And they needed a deposit until they proceeded? Why on earth did we make an appointment then?????? TLDR; the people who run this company are completely incompetent and cannot handle basic communication, scheduling, or even the ordering of parts. Updated 6/17/2019 Another review to update my previous one. Had another company, Amtech Cooling and Heating come take a look. They determined all it was was that the wiring was loose. Taped it up, and it was fixed for $250 (vs the $3k Petri quoted). I thought the technician at Petri was fine but he's obviously incompetent too. DO NOT TRUST PETRI.
Response from Petri Plumbing & Heating, Inc.

"I apologize for the negative experience you had with our company. We pride ourselves on more than just our professionalism and our operations goal is to be as convenient as possible for all of our clients . I will review with our office where we had issues so I may improve our team from there. I will personally ensure to make your next experience with us as amazing as possible! You can reach me directly at 917-968-4435 as well. Thanks Michael (President, Owner)"

Pascale A.
May 2019
1.0
Plumbing, Heating and Air Conditioning Service + 2 more
$15,000
I have used Petri before which is why I contracted with this company to address major plumbing problems uncovered during my basement renovation. My ratings are not based on the work completed as the true test will be this coming winter. The work done involved replacement and re connection to my boiler of underground pipes. I also had baseboard heating installed. My ratings are based on this company's lack of professionalism. Specifically, poor follow-through, lack of accountability, communication of incorrect information and inconsistent communication in regards to financing, scheduling, and project management. They seem to have one main person who pretty much owns all aspects of approving contracts, scheduling, coordination, logistics and project completion (Chris). Dealing with him was very difficult - I missed quite a few days of work because of no show appointments. Chris insisted numerous times one project was completed when it was not, and I got confusing info about financing. I financed almost $10K of this job and was forced to make several monthly payments while this job remained unfinished. I don't think the financing should have started until the job was completed. I did my best to escalate for some resolution by emailing the owner (Michael) who never replied to my email. I then called and left messages for Michael who finally called back and was able to help me move forward to complete the job. Throughout this process Petri made no attempts to hold themselves accountable. Lastly, due to Petri's disorganization, there is a balance left to pay for one of the projects. Petri neglected to add the balance to my account for financing as I had indicated. Chris emailed me on 5/2 that someone would call to take the payment. No one ever did. On 5/17, I received an email from Chris letting me know that despite all of their mismanagement in regards to scheduling, financing, etc... I was going to be sent to collections ASAP. Absolutely no grace for the client and no ownership in regards to their own poor business practices. I cannot recommend this company and will only call them again if there is an issue with the work completed and only if it is covered under a service agreement.
Response from Petri Plumbing & Heating, Inc.

"I want to apologize for the negative experience you had with Petri Plumbing. We pride ourselves on our ability to deliver WOW Service. I will review with our office where we had issues so I may improve our team from there. I will personally ensure to make your next experience with us as amazing as possible! You can reach me directly at 917-968-4435. Thanks Michael (President, Owner)"

ADAM S.
Apr 2019
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
$1,300
The technician Daniel K provided me with options to solve a problem with a toilet that would not flush properly due to an object stuck in the pipe. When he was unable to remove the obstruction by snaking the drain, he explained the reasons why, and we went to plan B. Daniel was able to identify the need to replace the toilet, returned to the shop to get the new parts, and came back to the building within an hour. The toilet was installed quickly and he hauled the old toilet out for disposal. The service call was scheduled on a Saturday afternoon and the work was performed on a SUNDAY-- Daniel contacted me ahead of the 12pm-4pm service window and arrived early. Other plumbing companies who listed weekend hours were unresponsive and did not take the time to return my voicemails-- even during the following week. Glad I found Petri. Great service and great work.
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] Thank you for the feedback! I know it was a tough situation due to the timing of it, but every day is work day for us so we do not allow that to slow us down! Thanks Michael (President, Owner)"

Jeanette K.
Feb 2019
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
I expect only the best from Petri, based on past experience, and today was no exception. I called in a panic, having "lost" the brush-head of my toilet cleaner into the bowl. Improbable, but true. Courteous Chris put my mind at ease, Daniel arrived as promised, explained options, got right to work, and all seems to be fine now. I live in a repurposed industrial building, now a loft/coop, and it has had its issues, some more complex than today's. No matter, I find every encounter with Petri management and plumbers to be uncommonly professional and efficient. I whole-heartedly recommend Petri.
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] Thank you for the feedback! Awesome to hear the team was able to get your issue solved! Thank You Michael (President, Owner)"

Mark G.
Oct 2018
2.0
Plumbing
$1,200
I bought a new drain for a bathroom sink and because of the way the cabinet is configured, the waste pipe needed to go a different path then before. I tried to do it myself, but I could not find the correct angle pipe with the right connector, so I decided to call a plumber figuring he would have it or know how to get it. The plumber arrived and I was quoted what I thought was a shockingly high price - $1200 to basically connect a drain I already had. the whole cabinet with sink and fixtures cost around $300. I could not believe it. The plumber told me that if he DIDN'T need to change the direction of the pipe, a simple basic install would have been around $800 and that this is the going rate for this. I have no way of knowing if this is true or not; but if I had the correct angle of pipes, I could have installed it in less than 10 minutes with the pipes themselves costing less than $20.
Response from Petri Plumbing & Heating, Inc.

"[Member Name Removed] Thank you very much for the feedback. I am happy to see our Responsiveness, Punctuality and Professionalism all receiving the highest grade possible; I apologize that the investment on our work however could not fall in line with your expectations. Thanks Michael (President, Owner)"

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Licensing

Insured
Licensed*

Trade License Number

1301

Trade License Expiration

07/29/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Petri Plumbing & Heating, Inc. is currently rated 4.4 overall out of 5.
Monday: 12:00 AM - 12:00 AM Tuesday: 12:00 AM - 12:00 AM Wednesday: 12:00 AM - 12:00 AM Thursday: 12:00 AM - 12:00 AM Friday: 12:00 AM - 12:00 AM Saturday: 12:00 AM - 12:00 AM Sunday: 12:00 AM - 12:00 AM
Petri Plumbing & Heating, Inc. accepts the following forms of payment: Financing Available, Check, CreditCard
No, Petri Plumbing & Heating, Inc. does not offer free project estimates.
Yes, Petri Plumbing & Heating, Inc. offers eco-friendly accreditations.
Yes, Petri Plumbing & Heating, Inc. offers a 10% senior discount.
Yes, Petri Plumbing & Heating, Inc. offers emergency services.
Yes, Petri Plumbing & Heating, Inc. offers warranties.
Petri Plumbing & Heating, Inc. offers the following services: Plumbing, Heating, Cooling & Drain Cleaning

Service Hours

Sunday:12:00 AM - 12:00 AM
Monday:12:00 AM - 12:00 AM
Tuesday:12:00 AM - 12:00 AM
Wednesday:12:00 AM - 12:00 AM
Thursday:12:00 AM - 12:00 AM
Friday:12:00 AM - 12:00 AM
Saturday:12:00 AM - 12:00 AM
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