PARK SLOPE WINDOW & GLASS INC

I wasn?t happy with them. The price was reasonable and the people that did the installation were okay. The person that took up the order, we asked him repeatedly that I wanted exactly the type of glass that we had and he lied to us because it wasn?t the same. They glass is in and is fine, but wasn?t what we wanted.

We signed a contract in June 2008 to do so, at which time they came to take what they called rough measurements. Unfortunately they never came back to take final, accurate measurements. When they showed up in September to do the work, they had windows that were too small for the existing space. Our contractor refused to let them install the windows as we would have lost over 30% of the area light could pass though. Despite repeated calls from both us and our contractor, they never returned our calls. In order to recoup the $430 deposit we made I sent a letter certified mail that I would have to sue them for the deposit if they didn't return it. Still no response. I followed up with multiple faxes and calls, but still no response. Finally, I got in touch with them and indicated that if they did not return the money I would have to sue them and contact Department of Consumer Affairs. They refused to acknowledge that they did anything wrong. So I filled papers at Small Claims Court. I sat for two hours with my contractor at Small Claims Court, but they didn't show up. The judge heard our side and ruled in my favor. I called again after that to try to have payment arranged, but they refused again. I then had to go and obtain a restraining order for their bank account, which would allow a Marshall to seize the funds they owed me. Unfortunately, Park Slope Window & Glass has changed its name to RT Window & Glass, which means that I will have to file another motion to get back my deposit. Whether they are called Park Slope Window & Glass or RT Window & Glass DO NOT USE THIS COMPANY!

Park Slope Windows and Doors was contracted to replace two skylights August 2007 and install a storm door. They came out promptly to measure and took a credit card deposit. I was quoted the week after Labor Day for installation. In mid September I called to follow up and was told it takes 4-6 weeks to order and manufacture the dome skylights (no mention about the fact that we were already 4 weeks past deposit). 18 phone calls later, and several no shows the skylights were installed in December. Somewhere along the way, I was also told that they could not get dome skylights but would be installing flat ones. The storm door was installed in January.

Within one week from signing the contract the store front was removed, measurements were taken. We had to replace our concrete. apron and that was done by a different contractor. It took 9 weeks before materials arrived to assemble the new store front. During that time we made calls to the company to check on the progress and never received a satisfactory answer. most of then times our calls went unreturned. When the materials did arrive, they were wrong in measurement. Not fitting the opening properly. We called the owner and he said he would be out the next day, but did not show up. Because the company wanted finial payment, the owner finally showed up almost 3 weeks later. He agreed the job was done in a poor manner, we gave him a list of items we wanted fixed and he assured us it would be done within the next week. 5 weeks later still no word, even thought we emailed and called on several occasions. May 8th company called to finish job (6 months from beginning the job). We decided not to proceed and fired them.

They did beautiful work and the cost was beyond reasonable. They kept me apprised of their progress during each step of the work. They were beyond professional.