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Palone Bros

3.9(
20
)

Heating and Air Conditioning

About us

Palone offers service contract and special financing is available.

Business highlights

97 years of trusted experience

Services we offer

Central air conditioning & heating, residential & commerical, specializing in brownstones & passive houses.

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

3.920 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
10%
3
5%
2
5%
1
20%
Rating CategoryRating out of 5
quality
4.4
value
4.0
professionalism
4.1
responsiveness
4.3
punctuality
4.4
Write a review
Showing 1-20 of 20 reviews
Katherine D.
11/2015
2.0
heating & air conditioning/hvac
  + -1 more
The company called back very quickly and came the next day, ahead of schedule. The man who came to do an estimate was very pleasant. The next day the company secretary emailed me their proposal. They provided equipment SKUs and price breakdown (equipment & labor). Until this moment I thought they were great.? However, the price quoted was more than 2x as expensive as Home Depot price for the same equipment and labor.?
Description of Work: Came in to give me an estimate for a ducted split system install.
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$22,000
Response from Palone Bros
On November 6, 2015, I myself Ed Palone visited[Members name removed] home and gave her (3) three different options on the HVAC system the following morning. [Member name removed] was a very pleasant woman. I just know that when she gets A WRITTEN PROPOSAL from Home Depot after they meet with her and visit her home the price she was told over the phone will prove to be unrealistic.
GANGIL S.
10/2015
1.0
heating & air conditioning/hvac
  + -1 more
They missed the appointment day, and then I have to reschedule for a visit! And the service was awful with charging more than I'd expected. In addition, I have experienced one of the worst customer service with the company.
Description of Work: Diagnostic inspections.
Rating CategoryRating out of 5
$320
Response from Palone Bros
I am beyond offended by the review this customer gave us and would like to present what actually happened, in an attempt to defend the integrity of my company from a blasphemous and ignorant client. The customer originally called complaining that one (1) air conditioning/heating unit was not working on October 26, 2015. We called them back later that day, informing them that we had to tend to another customer's emergency, and would have to reschedule for the following day. We arrived first thing in the morning, only to be greeted with problems riddled throughout their entire residence; a total of 7 air conditioning and heating systems. We proceeded to listen to each problem, as well as follow up on that by looking at each of the specified units. After 4 hours of tedious inspections throughout their 5-story townhouse, we sat down with the customers and thoroughly explained our findings on each individual system. In addition, we gave clear recommendations of what had to be done in order to improve the working state of each unit. Upon our completion of the inspection and diagnosis process, the customers were shocked at the price given, and were even angry that they were being charged at all since we needed to reschedule the previous days' appointment. All in all, it's nearly impossible to keep every scheduled appointment in the air conditioning and heating business due to the amount of emergencies that require immediate attention. We made sure to make them our number one priority after that, and catered to the customers every command the entire time we were at their residence. Furthermore, we made sure to explain every problem and solution in a clear and concise manner because the clients were not from our country. I sincerely hope that no one in the future judges the testament of our company based on these appalling, false, and unjust comments.
Kathy B.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed my ac that had been misdiagnosed by another company. Saved me about $1000.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
francesco S.
09/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from Palone Bros
This is a false review and will be disputed. We have not performed any work at this address or for anyone with this name during the date in question (September 6, 2015).
John K.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
Installation was excellent. In the extreme heat of last few weeks, it wasn't keeping up, which led to service call. Seems to be better now.
Description of Work: Installation of central AC into a brownstone in NYC. Difficult situation requiring some creativity to find a solution. This was 2 years ago. Latest contact was a service call.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Palone Bros
There are times where a system may need a bit tweaking a little to make it perform at it's peak. Palone's goal is to find solutions to make the best for the customer.
andrew M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: i had to have emergency service on my commercial a/c. They were more reliable than the company that installed and serviced it over the years
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from Palone Bros
Palone Bros. strive to make customers happy. It doesn't matter if we installed the equipment or not, we still aim to please.
Scott G.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed CAC in our Brown Stone very neat and professional. Best choice for a town house
Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$30,000
Response from Palone Bros
Palone Bros. is pleased to hear from another satisfied customer. It is out goal to please our customers.
Scott M.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Palone Bros
Palone Bros. is grateful to hear our customers are satisfied with our work. We strive for excellency.
Louise W.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced A/C units, including troubleshooting one that didn't work. They are expensive but worth it because they know their way around our relatively complicated systems. Had problems with previous providers and will work with Palone going forward.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$790
Response from Palone Bros
Palone Bros. is not the cheapest company however our work speaks for itself. We provide A-one service.
Tansy G.
03/2014
3.0
heating & air conditioning/hvac
  + -1 more
Installation was good, knows systems and old brownstones. The follow up maintenance was awful. They forgot to put the filters in and never followed up. They did not adhere to the maintenance contract.
Description of Work: installation and maintenance
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Response from Palone Bros
Palone Bros. made right this situation. The workers was told to use their check guide to ensure this never happens again.
Christopher M.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
We purchased the mitsubishi mr slim 4 air handler system with heat pump. I misunderstood when they installed the line sets they used tin covers instead of the vinyl line set covers. They returned to install the line set covers and drain lines. Eddy and his brother are very professional. The installers are very neat and clean. The price is higher because they had to come back and redo the line set covers. Original cost was $3000 cheaper.
Description of Work: We had installed ductless air conditioning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Response from Palone Bros
Palone Bros. tries very hard to please all customers large and small. We will continue to strive for excellency in all of our endeavors.
Timothy H.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
If you had a system installed 12 years ago, it's going to get more and more expensive to top it off if you need to and soon you are going to totally replace it. It's going to be very expensive because of regulations about the refrigerant. With central air conditioning, after about 10 years you typically develop a few pin hole leaks ,which we have a few. So they have to come back every year to top it off. These guys have always really taken good care of us. We have 3 different units and they give us a very good deal, understanding our situation. They've always been responsive and very helpful. Other than the time to replace the system which we probably are not going to do for a while, it works really well. They are able to accommodate our needs in the very first place in terms of the kind of set up we needed for installation. We've been very pleased with them. We will continue to use them. They are comparable with other quality air conditioning servicing companies in our area in terms of pricing but they also do not nickel and dime you which is nice. We've been customers of theirs for a long time. When we got sort of our topping off and other servicing and things, they went the extra mile and they didn't bill us for that extra mile and that kind of thing is important. We trust these guys. If you feel like you can actually trust any contractor is a big thing particularly here in New York City. They show up when they say they are going to show up.
Description of Work: Palone Brothers Air Conditioning & Refrigeration Company did heating and A/C services. They installed our system originally 12 years ago.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joseph O.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Kenny and his associate came out and serviced my furnace. They were prompt and professional. I described a problem I had had last year in one of the apartments, and Kenny went through all the apartments to check the air flow and adjust the dampers to correct the problem. He also suggested some other things that I could do with respect to the vents to ensure that all of the tenants would be cozy during the winter months. Very thorough and Knowledgeable. Also, he recommended some other changes that should be done at some point to prolong the usefull life of the furnace.
Description of Work: Serviced furnace and adjusted dampers to correct a problem.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$354
noel B.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
This was a very complex, expensive job. Palone described in detail, the process and everything was done on time (even with hitch's common in construction projects). Walls were open, vents installed, Electrical and plumbing upgrades required. All done as they should be. Highly recommend Palone Brothers.
Description of Work: Installed central air conditioning and heating system in a 150 year old 4 story home
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45,000
Judith O.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
They did very well. He does what he says he is going to do. His estimate was fair, reasonable, and detailed. He was always available to speak with, and completed the work on time. I would highly recommend him.
Description of Work: They did a MAJOR hvac job for me, which included furnace, and duct work.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sheryl D N.
07/2008
1.0
heating & air conditioning/hvac
  + -1 more
Do NOT use Palone Brothers. They do not do good work and they do not keep their word (regarding servicing their work).
Description of Work: 3 years ago Palone Brothers installed a Mitsubishi Mr. Slim air conditioning system for our duplex (compressor unit is on the outside 3rd floor wall, 2 blower units on the 3rd floor & 1 blower unit on the 4th floor). It had to be repaired after installation -- which they did at the time, requiring a 45' tall ladder. The AC system did not start this summer, and they sent 2 guys (without a ladder) to check the system for a $150 charge- the 'repair' guys left after saying they needed the ladder to look at the outside unit. Then Palone Brothers said that it is too dangerous to repair (despite having installed it themselves), and then (preposterously) that they don't do repairs except on warranty- which was never a discussion at time of installation. Palone Brothers took the big cash for the installation without objection, and now they refuse to service the unit. The sad irony of the situation is that when I got a repair person through the manufacturer directly, another company discovered that all the screws had not been put in the outside unit cover. So 2 years of water leaking onto the circuit board fried our system (totally avoidable). Also the Palone 'repair' guys this summer did not replace the cap on the freon tank when they came out to check it, which would have messed up the system too. Also, they installed 2 of the units inside unevenly (which would explain the bubbling under the paint). Palone Brothers are rude on the phone and are not fit to let into your house, let alone work on anything electrical.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$18,000
Response from Palone Bros
THE INSTALLATION OF THE MITSUBISHI AIR CONDITIONING SYSTEM WAS A PLAN AND SPEC JOB. THIS MEANS THAT PALONE BROS. WAS GIVEN A MECHANICAL PLAN AND INSTALLED THE SYSTEM AS DIRECTED BY THE PLAN. WE DID EXPRESS OUR CONCERNS ABOUT SERVICING THE CONDENSER UNIT WHICH IS LOCATED APPROXIMATELY 40' ABOVE GROUND AND ATTACHED TO THE SIDE OF THE BUILDING. FOR THE INSTALLATION OF THIS UNIT, THE CONTRACTOR HAD SCAFFOLDING ALONG THE REAR WALL OF THE BUILDING. IF WATER SHOULD LEAK ONTO A CIRCUIT BOARD IT WOULD FRY THE BOARD IMMEDIATELY NOT 2 YEARS LATER. ALSO, THE DESIGN OF THE UNIT PROHIBITS WATER FROM DRIPPING ONTO THE ELECTRICAL COMPONENTS FROM THE SCREW HOLES. WE ARE SYMPATHETIC TO THIS CLIENT'S FEELINGS BECAUSE NO ONE LIKES A BROKEN AIR CONDITIONER ON A HOT DAY. HOWEVER, THE SYSTEM DID OPERATE FLAWLESSLY FOR 2 YEARS WHICH INDICATES IT WAS INSTALLED PROPERLY. PALONE BROS. AIR CONDITIONING CORP. DOES OFFER FULL MAINTENANCE CONTRACTS ON ANY SYSTEM THAT WE DESIGN AND INSTALL.
ROSEMARY K.
07/2007
5.0
heating & air conditioning/hvac
  + -1 more
They are wonderful. I was very pleased with their work. They made me pleased as punch actually. They were very meticulous, knew what they were doing and charged a fair price for all the work they did.
Description of Work: The central air system in my 1200 square foot home was installed by this company on one of my floors. Their install required them to do some electrical work, wiring relocation and some construction work as well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
NICHOLAS C.
05/2007
5.0
heating & air conditioning/hvac
  + -1 more
I had an excellent overall experience with Palone Brothers. The quality of their work is impeccable. They were responsive, courteous, efficient, professional and punctual. I would highly recommend this business.
Description of Work: Palone Brothers installed four air-conditioning units in my four apartment renovation project. This included all of the ductwork and all of the kitchen, bathroom and dryer vents. Their price was reasonable. The apartments are rather large as each one has two bathrooms and three bedrooms.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$51,000
ANDY P.
03/2007
4.0
heating & air conditioning/hvac
  + -1 more
He was punctual, courteous, and professional and was here for about an hour. Charged 175 for service, 90 for gas, plus tax came to $287.19.
Description of Work: Marcus from Palone Bros came to service our HVAC unit. His notes read: "check split system for seasonal maintenance, check blower alignment, blew out burner jets, drain line evaporator and condensor coils, top off charge of freon gas. Run system and found no apparent problem.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$287.19
EDWARD D.
09/2006
1.0
heating & air conditioning/hvac
  + -1 more
They have very shady business practices, verge on unethical - over charginh, bait and switch, charge neighbors different price for the same service. The owner of the company lied to me on the phone, then tried to backtrack when I caught him in a lie. The actual work they performed was fine, but overpriced, and, more important, dishonestly priced.
Description of Work: Cleaned HVAC unit.
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$900
Response from Palone Bros
OF COURSE PRICES ARE DIFFERENT. IF A CUSTOMER HAS A SERVICE CONTRACT WITH US WE WILL NOT CHARGE THEM THE SAME PRICE AS IF A CUSTOMER DOES NOT HAVE A SERVICE AGREEMENT WITH US.

    Contact information

    100-24 Ave D, Brooklyn, NY 11236

    http://www.paloneac.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    Palone Bros is currently rated 3.9 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 4:30 PM

    Tuesday: 9:00 AM - 4:30 PM

    Wednesday: 9:00 AM - 4:30 PM

    Thursday: 9:00 AM - 4:30 PM

    Friday: 9:00 AM - 4:30 PM

    Saturday: Closed

    Palone Bros accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Palone Bros offers free project estimates.
    No, Palone Bros does not offer eco-friendly accreditations.
    No, Palone Bros does not offer a senior discount.
    No, Palone Bros does not offer emergency services.
    No, Palone Bros does not offer warranties.
    Palone Bros offers the following services: Central air conditioning & heating, residential & commerical, specializing in brownstones & passive houses.

    Contact information

    100-24 Ave D, Brooklyn, NY 11236

    http://www.paloneac.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 4:30 PM
    Saturday:
    Closed