Description of Work: DO NOT USE the management, delivery personnel, and floor people in the Manhattan 23rd street store and general Manhattan are HORRENDOUS. The delivery people are the worst ever encountered. the phone support people are the worst alive. the customer service and repair people are morons and should be not allowed to continue their stupidity of speaking with customers.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
D. W.
11/2006
1.0
appliance sales
+ -1 more
Unfortunately, the installation did not go well. The installers insisted that I pay twice as much as was agreed in the store, in order to install with Plexiglas. In addition, they damaged my mother's hallway carpet with some white silicone that was stepped on and created 3 white circles on the carpet about 2 inches in diameter. They also did not remove the old air conditioners, informing me that I would need to call the store to arrange for this separately. They also left a mess with the A/C boxes and packing materials. In addition, they were annoyed that the job required Plexiglas. Unbelievably, during the worst heat wave of the summer, one of the air conditioners started leaking large amounts of water INTO my mother's living room! It took 3 days for PC Richard to send over an installer who refused to angle the unit so the water would drain out b/c he was not the original installer! Although I called customer service continuously for several weeks, the matter remains unresolved!
Description of Work: I bought 2 small air conditioners for my mother's apartment, for two different rooms. The salesperson seemed knowledgeable and honest. We arranged for the sale, delivery, and installation of the 2 air conditioners. I wanted the current air conditioners removed and the new air conditioners installed in a similar fashion to the old ones, with Plexiglas. I was charged a higher fee for Plexiglas, but accepted the fee. I was told I would need to pay the installers in cash on the day of installation. I asked about removal of the old air conditioners and was informed they would be removed by the installers.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$900
02/2006
5.0
appliance repair
+ -1 more
P.C. HAS BEEN MY LOCAL APPLIANCE STORE FOR MANY YEARS NOW. WHEN THE SERVICEMAN ARRIVED I THOUGHT THERE WAS NO LIFE IN MY REFRIGERATOR. WITH HIS DILIGENT WORK AND KNOWLEDGE, HE DISCOVERED WITH A NEW MOTOR MY REFRIGERATOR WOULD RUN GREAT.
Description of Work: THEY REPAIRED THE MOTOR ON MY REFRIGERATOR.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
02/2006
5.0
appliance repair
+ -1 more
I WAS SATISFIED WITH MY LOCAL APPLIANCE STORE. THEY ARE VERY PROFESSIONAL, CLEAN AND PROMPT. THEY CAME TO SERVICE MY REPAIR WITHIN A DAYS WORTH OF TIME.
Description of Work: REPAIRED HEATER ON STOVE
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
02/2006
5.0
appliance repair
+ -1 more
WE BOUGHT A NEW STOVE, AND THEY DELIVERED IT. WE HAD THEM HOOK IT UP TO MAKE SURE EVERYTHING WORKED RIGHT. WHEN THE OVEN DIDN'T WORK RIGHT, THEY HAD SOMEONE OUT THE NEXT DAY TO REPAIR IT.
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Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
P C RICHARD & SON is currently rated 3.9 overall out of 5.
Sunday: 10:00 AM - 7:00 AM
Monday: 10:00 AM - 9:30 AM
Tuesday: 10:00 AM - 9:30 AM
Wednesday: 10:00 AM - 9:30 AM
Thursday: 10:00 AM - 9:30 AM
Friday: 10:00 AM - 9:30 AM
Saturday: 9:00 AM - 9:00 AM
No, P C RICHARD & SON does not offer free project estimates.
No, P C RICHARD & SON does not offer eco-friendly accreditations.
No, P C RICHARD & SON does not offer a senior discount.
No, P C RICHARD & SON does not offer emergency services.
No, P C RICHARD & SON does not offer warranties.
P C RICHARD & SON offers the following services: SALES OF ALL TYPES OF APPLIANCES, LARGE AND SMALL; REPAIR SERVICES