On Time Carpet

4.7(
800
)

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

... +2 more
This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

On Time Carpet is a locally owned & operated business that specializes in cleaning homes and offices. We care as much about the quality of our work as you care about your home and office. On Time Carpet provides the most outstanding carpet and upholstery cleaning service experience. We create a clean, healthy, comfortable and happy indoor environment for our clients so they can relax and enjoy a richer quality of life. 100% Satisfaction Guaranteed. Additional service area - Midtown Manhattan, Nassau, Orange, Passaic, Rockland, Somerset, Staten Island, Upper Manhattan & Westchester Counties. Award wining. Additional email Nathan5488@verizon.net

Business highlights

13 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Commercial and Residential Service Pro specializing in Water Damage & Restoration, Carpet Steam or Shampoo Cleaning, Mattress, Upholstery & Oriental Rug Cleaning, & Ceramic Tiles Cleaning and we also certified to take out dust mites from your home and office as well as bed bugs

Services we don't offer

Upholstery Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check

Our Recent Projects

Upholstery Cleaning Project

Photos of past projects

Reviews

4.7800 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
10%
3
3%
2
2%
1
4%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Write a review

Filter reviews by category

Showing 776-800 of 800 reviews
HILDA F.
06/2014
4.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Naveen T.
06/2014
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: Did not use, ate the $99 groupon scam price. Unprofessional fly by night operation - ended up using Triple S clean for $120 less of the quoted upsell price.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$99
Response from On Time Carpet
On Time Carpet had an appointment with the customer back in October which was a big huge snowstorm. We called the customer that we would be a little late due to the 12 inch snowstorm, the customer reply it was too late to show up to the wrong location. The first time we went to the customer location which was the wrong location provided to us on the angie'slist which was the customers wife location and the customer explained to us later on that it was a different location, The customer never explained to us that before hand which that would be a big help for On Time Carpet. The drive was about 2 hours and a half which On Time Carpet didn't mind due to always having a number 1 achievement which is to always satisfy all of our customers and providing the number 1 customer service to all of our customers!!!! On Time Carpet always work so hard to make sure everything is done the right way in an accurate manner for providing a professional service for all of our customers. The customer called On Time Carpet and explained that there were 3 rooms with a lot of strains, We explained to the customer in order to remove all stains from the carpet we must use a pre spotter which would penetrate on the carpet for the stains to come off! We tried to rearrange another appointment with the customer but the customer reply that he didn't want our service. I believe that due to the snowstorm even though it was so hard to drive, On Time Carpet tried to make 2 attempt to the location and we were about 30mins away, customer declined the service. The weather was so horrible that the car was stuck from the snow and when we were called by the customer, the customer said that "its not my problem, its your problem"
Catherine K.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Excellent service. Carpet cleaned very well.....results were spectacular! Intend to use again soon.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
Jimmy C.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I needed my carpets cleaned before June 1st and Nathan was able to squeeze me in early Friday, 2 days before June 1st even though he was booked for another week. Nathan was very professional and did an excellent job in cleaning all my carpets. I have used Sears before and it does not compare to the quality job that Nathan provides. I will definately use his services again. A very happy customer.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
William W.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
jackie H.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: because of death in the family I have been away a lot. Nathan has been very attentive, picked up carpets and is trying to set a date to return them to me
Rating CategoryRating out of 5
Barbara L.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Toya O.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Clean the carpet
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$79
Susan D.
05/2014
5.0
carpet cleaners
  + -1 more
They did a beautiful job.
Description of Work: They picked up, cleaned and delivered 3 area rugs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$99
Catherine C.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Picked up 3 area rugs. Cleaned according to their organic method. Delivered in the time frame arranged. Very satisfied with the results and plan on working with them again in the near future.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
MEHRAN K.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Carpet cleaning. Very professional and courteous.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Phyllis B.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Minda N.
04/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Organic cleaning of 5 different sized Oriental rugs. The week-end pick up did not go very smoothly. If he picks up rugs on week days, he has help. On the week-end, make sure he's prepared to carry your rug if it's a large one. There was only one man (Nathan) and he had no hand truck. We forced my biggest rug into my own shopping cart and I helped bring it to the car. Otherwise, the job was well done. It was done in the time frame given, the rugs were cleaned well, and the replacement on return was carefully done.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$480
mary ellen D.
04/2014
3.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Aleksandra C.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joann M.
04/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned my carpet and treated spots
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0
Yes, I recommend this pro
$149
Elizabeth H.
03/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from On Time Carpet
Thank you for the beautiful rating and review. On Time Carpet did 1 room wall to wall which was a wool and had a couple of pet stains. On Time Carpet removed the pet stains off from the wall to wall carpet. On Time Carpet also cleaned 2 Area Rugs which cleaned them in the warehourse and brought it back within the 7-14 Business Days. When On Time Carpet brought it back to the customer, the customer was very satisfied with the service of the work that was done. On Time Carpet works the hardest to achieve the highest grade we can get by having the number one goal which is the best customer service and accommodating all of our customers.
Jordan G.
03/2014
3.0
carpet cleaners
  + -1 more
Showed up 2 hours late.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0
$150
Response from On Time Carpet
On March 24, 2014 the customer had an appointment between the hours 12-2pm. The reason why OnTime Carpet leaves a 2 hour opening is because of the traffic conditions on the roads. I arrived by the customers house by 1:45pm which was on the time slot that was mentioned to the customer. I informed the secretary to inform the customer that On Time Carpet is 40mins away from the customer house and the time when the secretary called was at 1pm. When I came to the customers house and did the work all of the stains coming out with pre spotting all of the stains for the customer. I left the customer house by 4:45pm which it took me 3 hours of work to make the customer satisfied with my work. My main goal is customer satisfaction and On Time Carpet provides the highest quality and quantity for all of our customers!! Our number one priorty is always putting all of our customers number One!
Kathy M.
01/2014
5.0
carpet cleaners
  + -1 more
Would absolutely recommend Nathan!
Description of Work: Cleans 3 carpets and did an amazing job!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
howard E.
01/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Above.
Description of Work: I bought a 3-rooms-for-$99 deal from Angie, but only had one wall-to-wall room, so Nathan agreed to do two small carpets as the second room, and a small hallway entrance carpet as the third. The wall-to-wall had some really serious stains because of ficus trees whose containers had leaked. I said "just do the best you can," not believing that he could possibly get them out. (They were hidden by furniture, so I didn't want to pay a premium for spot removal.) I had to leave for an appointment, but I returned to find, much to my surprise, several of the bad stains gone -- and no extra charge.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
joseph M.
12/2013
5.0
carpet cleaners
  + -1 more
great.
Description of Work: 3 rooms carpets cleaned.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Heriberto (Eddie) C.
12/2013
1.0
carpet cleaners
  + -1 more
.
Description of Work: This was a Big Deal for $149.00. Because this did not meet the requirements of the deal according to the service provider, I am seeking a refund from Angie's List.
Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
$149
Response from On Time Carpet
The customer didnt understand the deal due to what was written. The customer called me and stated to me that she wanted the deal to cover the Area Rugs but i stated to the customer that she would have to purchase the 99.00 coupon for it to apply. The customer misunderstood the coupon. The coupon that the customer purchased was the 149.00 for 2000 square feet of carpet cleaning which would be wall to wall cleaning not Area Rugs to clean off site.
Jerry and Marcia D.
12/2013
1.0
carpet cleaners
  + -1 more
Never showed up.
Description of Work: I hired On Time Carpet for carpet cleaning.
Rating CategoryRating out of 5
Response from On Time Carpet
I emailed the customer from the Bussiness Center and the customer never called me to arrange an appointment. he just put a date on the bbusiness center thinking that the date was going to be fine. The only way to make an appointment is to call and making sure that the date is good for the service provider. I didnt receive no call at all from this customer. I dont understand why the customer put no show.
Joy W.
12/2013
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
.
Description of Work: I purchased a big deal for $99 for Three Areas of Carpet Cleaning or Three Area Rugs with a 100% Satisfaction Guarantee. He was fantastic in every regard.
Rating CategoryRating out of 5
Yes, I recommend this pro
Tobie G.
09/2013
3.0
carpet cleaners
  + -1 more
unknown
Description of Work: I appreciated Nathan's directness when we spoke that he could not do the type of cleaning that I expected and that I thought was described in the offer. He graciously suggested I request a refund through Angie's list.
Rating CategoryRating out of 5
Response from On Time Carpet
This is Nathan from On TIme Carpet, she was a confused person and I didnt do the job for the customer. I tried to call her and accomodate her in anyway to make the customer happy. As I spoke to the customer on the phone she stated to me that she doesnt want to use Angie's List ever again. I tried to explain to her that there is a difference from just doing shampoo cleaning and Deep cleaning and she stated to me that she didnt know what the difference was. The customer also stated that on the phone she will find other contractors and declined me for coming to do the job for her.

Contact information

2437 E 63rd St, Brooklyn, NY 11234

http://www.ontimecarpetcleaner.com

Service hours

Sunday:
9:00 AM - 4:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 8:30 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Mattresses,
Water & Smoke Damage

FAQ

On Time Carpet is currently rated 4.7 overall out of 5.

Sunday: 9:00 AM - 4:00 PM

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 8:30 PM

Saturday: 9:00 AM - 5:00 PM

On Time Carpet accepts the following forms of payment: Check
Yes, On Time Carpet offers free project estimates.
Yes, On Time Carpet offers eco-friendly accreditations.
Yes, On Time Carpet offers a 10% senior discount.
Yes, On Time Carpet offers emergency services.
Yes, On Time Carpet offers warranties.
On Time Carpet offers the following services: Commercial and Residential Service Pro specializing in Water Damage & Restoration, Carpet Steam or Shampoo Cleaning, Mattress, Upholstery & Oriental Rug Cleaning, & Ceramic Tiles Cleaning and we also certified to take out dust mites from your home and office as well as bed bugs
Upholstery Cleaning

Contact information

2437 E 63rd St, Brooklyn, NY 11234

http://www.ontimecarpetcleaner.com

Service hours

Sunday:
9:00 AM - 4:00 PM
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 8:30 PM
Saturday:
9:00 AM - 5:00 PM