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39 years of trusted experience
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2.83 Reviews
Showing 1-3 of 3 reviews
aggie S.
06/2014
pool cleaners
 + -1 moreI have been using them for years for chemicals for my spa. They have never been nice and their prices are high but they are close to home. They gave me a second date which was June 4th. I never heard from them on June 3rd, so I started calling. No answer, I left a message and started calling on the morning of the 4th. I was told they no longer service Hot tubs!! Tom would not get on the phone and talk to me so I went over, he stayed in his room in the back and yelled out "we no longer service Hot Tubs", I told him I have now waited weeks and to come out and talk to me to my face. He wouldn't and yelled out we changed the rule last night!! He really is so Nasty and Disrespectful!!
Description of Work: Did not show for the first appt that I waited over a week for, he said it was because I never replied to the email he sent. The email which went into my SPAM folder was an estimate to come to the house to look at the leak. It did not say I was to respond. He already gave me a date.
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$134
Joyce S.
06/2012
pool cleaners
 + -1 moreMy 70 year old parents asked Mill Bergen Pools to replace an old filter they had. Instead of selling and installing a compatible system they installed one that had a smaller motor and one that had to be manually "bumped" several times a day. Both my parents are of failing health and would never be able to keep up with this filter. The filter installed shuts down every 15 minutes I contacted Mill Bergen THE NEXT DAY and explained to them the situation I have with my parents. I requested the filter be changed to a size compatible to the one my parents already had and asked for, and Mill Bergen has refused to exchange it! After several attempts to get help with this small filter our only responses from Mill Bergen Pools have been extremely unprofessional and at times very insulting. In addition to installing a filter that is too small for the size pool my parents have, installing a filter they KNEW senior citizens wouldn't be able to handle, they also mark up the prices of their inventory by over 65%. They fully took advantage of my elderly parents thinking they would be an easy target. We have filed suit in small claims court. This company cannot be trusted...know what you want BEFORE you go there and don't trust their recommendations. Also, if you have trouble with your purchase don't expect them to take care of you!
Description of Work: My 70 year old mother called Mill Bergen Pools and explained that they have a filter that needs to be repaired. Mill Bergen requested cell phone pictures of the filter. After receiving the photos Mill Bergen told my mother that the company that made her sand filter had gone out of business and they would be unable to get parts for it. After convincing my mother she needed a new filter they came two days later to install a system that my mother believed was compatible to the one she had. The service person spent 15 minutes on the installation, explained to my mother how to work it, and then left. The filter stopped working within the first hour. We came to learn that the filter they installed was an "earth" filter instead of a "sand" filter that they originally had. This new filter requires manual "bumping" several times a day and the motor was one third smaller then the one they replaced. We also discovered that the company of the original filter DID NOT go out of business and has parts for her model filter. The filter shuts down every 15 minutes and does not have enough power to circulate the pool water. Mill Bergen refuses to correct the situation.
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$885
HILARY L.
10/2005
pool cleaners
 + -1 moreTHE WORK WAS VERY GOOD, THEY KNOW THERE STUFF. THEY CAME ON TIME. THEY WERE ALWAYS READY TO ANSWER ANY QUESTIONS AFTER THE INSTALLATION. THE POOL HAS HELD UP VERY WELL.
Description of Work: HAD A SPACE SAVER POOL INSTALLED. INCLUDED THE WHOLE NINE YARDS FILTER AND THEY HAD TO BUILD A SANDBOX BECAUSE I AM ON CONCRETE.
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Yes, I recommend this pro
$3,000
Contact information
6338 AVE N, Brooklyn, NY 11234
www.millbergenpools.comLicensing
Insured
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Service Categories
Pool and Spa Service
FAQ
MILL BERGEN POOL CENTER is currently rated 2.8 overall out of 5.
MILL BERGEN POOL CENTER accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, MILL BERGEN POOL CENTER does not offer free project estimates.
No, MILL BERGEN POOL CENTER does not offer eco-friendly accreditations.
No, MILL BERGEN POOL CENTER does not offer a senior discount.
No, MILL BERGEN POOL CENTER does not offer emergency services.
No, MILL BERGEN POOL CENTER does not offer warranties.
MILL BERGEN POOL CENTER offers the following services: LIGHTING, PUMPS, GUNITE, FIBERGLASS, COVERS, CAPS, & SHELLS, VINYL, PORTABLE SPAS, TOYS, FILTERS, HOT TUBS, SPAS, MARBLE, RENOVATIONS & RESTORATION, ESTIMATES RENOVATIONS,NEW CONSTRUCTION,INSTALLATIONS,MARBLE DUSTING,FINANCING CUSTOM DESIGNED, COMPUTERIZED DESIGN IMAGING - AVAIL, IN GROUNDS, FINANCING AVAILABLE, POOL CENTER
Contact information
6338 AVE N, Brooklyn, NY 11234
www.millbergenpools.com