Mazgan Air Conditioning & Heating Repair

This is my 5th using Mazgan HVAC services. A technician came out to diagnose my leak issue, in the end, no fixes came about. It’s $229/hour just to diagnose and they charged me $95 to insulate my unit that did not alleviate the issue at all. I spent over $600 just to diagnose, then they wanted me to pay an additional $840 for an HVAC pump and labor. Note that the $600 does NOT go towards actually fixing the issue. No explanation on why the pump itself is so expensive. Why not charge just for the pump and labor separately? I ended up with another company and they fixed all 3 of my pumps for $500. I called and emailed to ask for a refund, and have not received any responses. I will never use this company again.

My NYS Court case against Mazgan was successful but now unfortunately I am forced to seek assistance from the NYC Marshalls office for collection as they have failed to pay the judgment despite multiple requests. See judgment attached

Mazgan Air Conditioning ranks among the most unprofessional companies I've ever dealt with. When my furnace failed to turn on, they dispatched two technicians for inspection. I suspect they aren’t licensed, as they seemed somewhat clueless upon assessing the furnace. Despite claiming a $120 cost, they replaced the thermocouple, a part valued at $15. The service bill amounted to $370, an exorbitant fee considering that they didn't resolve the issue. Furthermore, my furnace had a significant water leakage issue that Mazgan Air Conditioning failed to detect. Paying $370 for an unresolved problem seems unjustifiable, especially when the water leakage prevents the furnace from functioning. It's advisable to steer clear of this company unless you're keen on shelling out 10 times the price for a thermocouple. In summary, I was charged $370 for a service that essentially achieved nothing.

Only reason I gave more than one star was the politeness of the staff and the fact I wasn’t charged to come look at my problem. However Mark is infuriating. First time around he came late and ended up taking a phone call outside my building. I was watching him from my stoop go on and on with his call without any regard for me looking at him waiting to be done. Then It was like pulling teeth trying to get him to schedule me to fix a leak they couldn’t fix the first time around. He swore the leak was due to needing a deep cleaning, which they did but didn’t fix the problem. Then for 4 months I had to beg him to come back to try a new solution. He jerked me around and I just said enough. Looking for someone with more professionalism.

Mazgan provided me a $250 estimate over the phone and then charged me $800 to get my furnace working after 2 hours (that's $400/hr!) with the guarantee that their expertise (which I was paying so much for) would mean they would take how ever long necessary to get my furnace working properly. I was stuck and I paid. A couple of days later the furnace stopped and I called them back. They wanted to charge me another $800!! When I balked they started to negotiate with me, first taking $150 off, then going down to $400. Very unsavory operation to do business with. I asked them to leave. I've subsequently disputed the charge with my credit card co and if not successful I will follow-up with small claims court. In case they claim this is just a FAKE / HATER review, I am glad to provide copy of receipt from Mazgan for over $850 and the receipt from a reputable plumbing operation just 9 days later that actually fixed the problem. Glad to also post the text message chains and subsequent emails where Mazgan promised to make refund and then never did.

it went well!

I have had gone through many large construction projects over the past 15 years at my residence. Hands down, this was the most professional, honest and insightful company I have ever dealt with. From the beginning they offered advice that saved me thousands of dollars and followed through on every single aspect of the installation. When the inevitable snags hit due of the large scope of the project they provided the perfect remedies. I would hire again in an instant. If anyone wants to talk details I would be more than happy to oblige.

Very well. The price was very reasonable. Everything is working very well. They troubleshoot very well. He takes the time to figure it out.

They did very well. Very good. He solved the problem. He took care of what needed to be taken care of. The price and service were right. That is what I call very good.

It went well. They gave me a quote for different work in my home. They did a nice repair.

They were great easy to work with prof everything was done, on time. The price was competitive. I have no issues.

They were very good. Reliable and they keep me inform about the details. They were also transparent with the price. They did a good job. They make sure that I was a satisfied customer.

It was very good. They came right away when I called them; As a matter of fact , they came in within an hour. It was excellent.

The service was excellent. They were very thoughtful and they explain thoroughly. I recommend their service with my family and friends.

They did a very good job. They were able to help me. They were very professional.

It was very well. He came on time. He did what he said he was gonna do. He charged us on what he said he was gonna charge us. Everything was working. He came and didn't do it in a rush. He did it in a few hours.

They were great. They finished the work on time. Their work was fine.

Everything was good and I was impressed with their service.

They did the job quickly and they showed in the exact time.

The service was very good! They were very professional and very courteous.

Mark was very responsive and patient with us! He even worked out a great deal and got the job done in one day! We are really thankful for him and his crew would definitely recommend using them for all your hvac needs! Thank you!!

Amazing, Mazgan A/C did a great job, they made sure everything was working and was running properly. Very nice people talk to they made me feel comfortable. The work was done professionally I never had any problems. Overall great company to hire I would call Mazgan A/C for any future jobs I need.