JH REFRIGERATION SERVICE

HORRIBLE!!!! They were sent out from Home Depot because my washer wasn't spinning. Now my washer is worse. It just fills up with water and does a whole lot of squeaky noises. Called the repair person that went to my home & got attitude. He nor the company would tell me what they did on my machine. Called the office spoke to the RUDEST Receptionist/Supervisor/Owner. I make all these slashes because she claimed to be all of them. After telling me the owner was not available. They go by Quality Repair. THEY ARE THE WORST!!!!!

On arrival, the service person wanted to recheck the fuses, yet got confused about their on/off position, which I needed to explain. Surprisingly, the service person did not bring a voltage tester, although I had told the company that the problem was electrical. Instead, he, rather laboriously, "jury-rigged" a tester from a night-light (that I had to supply) and a couple of wires. It turned out that this little device did not work, due to a light sensitive switch within the night-light. The service person did not catch this (I tried to explain, but I don't think he caught on) and instead declared a failure in the power line. Only when I tested his "jury-rigged" system on a plug did I notice that he was mistaken. He was ready to leave and come back at some later date with a voltage tester. I needed to convince him to use my extension cord with a built-in glow light instead of his "jury-rigging" voltage tester. He reluctantly agreed and determined that it was not a failure in the power line, but rather the dishwasher itself (as we knew all along). He opened the front panel from the inside to access the control board and called his supervisor. There were no external signs of damage, yet the supervisor determined (dishwasher unseen) that the control board needed to be replaced and the electric switch in the lock as well, just in case. I doubted that the switch in the lock was broken, whereupon the on-site person pulled out the wiring diagram from underneath the dishwasher trying to explain to me that the switch may also be at fault. Having seen plenty of circuits throughout my life, his explanation made no sense at all. In fact, he was not very familiar with circuits, as I should have been able to judge from his earlier actions around the machine. I agreed that it was probably the control board and the service person (in the meantime joined by his companion, who had just parked the car) said he would order the board and return. At this point I paid $75 by check for the visit. Not having heard from JH Refrigeration for more than a week, I called in twice, only to get a voice mail, where I left 2 messages that were never responded to. On may 8th, I sent an email asking for the next steps. JH responded fast saying they would get back to me within a day or two. They never did. Today, one week after my email, I sent another email canceling any further action on JH's part. In conclusion, the service person from JH Refrigeration was ill prepared to perform his job and ill informed about electrical issues. The phone service was tardy and non responsive. After 3 weeks I am still without a working dishwasher. I am joining Angie's List today to find a better repair service.