Description of Work: This is hard to evaluate, because I wasn't there. I bought a gift certificate for a friend of mine, so I asked her about the service. She said they did some things excellently, but took too long and so didn't do as much as she expected for the time they were there. The problem may be the communication between my friend and the on-site worker, because my experience with the professionalism of the staff in their office was first-rate. I would hire them again, but probably not in the involved third-party way that I did before. I'm not sure how reliable my friend's report is.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$400
Paulette L.
05/2014
4.0
house cleaning
 + -1 more
unknown
Description of Work: Empty house, quoted 400, Came without needed equipment. Workers very lovely, sweet, kept hands moving. Took 4 hrs. for 2 girls to clean one small 4 X 5 bathroom. That was just dusty from construction. Did touch surfaces of 6 rooms. Didnt do windows, or blinds, because I was already 300 over budget. Again. house was very dusty, and it would have taken 2 people 4 hours to dust. Didnt clean the inside or outside of stove or refrigerator. I cannot understand why they took so long. I could have stopped them at the 400 point and 2/3 of the house would have not been cleaned. Again the house was not lived in and had just been purchased. The floors and walls were brand new. There was minimal furniture. They had no vaccumn ladder, sponges. I had to provide buckets, ladder, step stool dust extenders, mops. I had to bring them to the location. I felt the extra hours were created by two people staying in the same room gabbing, when they couldhave doubled the amount of work done if they had focused. I was taken advantage of because of not being present to ask them to seperate.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$700
Response from Greenhouse Eco-Cleaning LLC
Hi (Member name removed), Thank you for the review. We're more than happy to address the issues you had concerning your service. Regarding your payment, we see no overcharge on our side and would like to address your concern immediately. Initially, you were quoted for a Mint Green Service with two cleaners however, when the cleaners arrived, it was reveal that this was a Post Construction service which needed more than two cleaners and additional hours to be completed. Here at GreenHouse, we strive to make every client happy. We will make contact with you by the end of the day to resolve this issue. Thank you once again for your review.
Mirah C.
07/2013
5.0
house cleaning
 + -1 more
The cleaner was prompt and thorough. Everything was sparkling when I got home. Most importantly, she listened to my specific instructions and did exactly what I asked. I could not be more pleased with the service and will definitely be using them again.
Description of Work: Mint Green full house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Todd B.
02/2013
3.0
house cleaning
 + -1 more
It was $150 for 4 hours. The value wasn't there. It was not good. The company did a good job following up with us except they sent a coupon for my wife's birthday and then told us that we couldn't use it. They said it was only for people that regularly use them.
Description of Work: We used Greenhouse Eco-Cleaning to clean a one bedroom apartment.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$150
Zoe Y.
10/2012
5.0
house cleaning
 + -1 more
Greenhouse does a great job every time I've used them. Their staff are very thorough and communicative, and often go above and beyond a standard cleaning if there are specific areas of work you request. The company will call and let you know when their staff have arrived and finished so that there's no concern about hourly pricing; will call to ask questions about anything that comes up; and will request extra time before just going ahead and charging you for it. And I've never had a single concern about safety or security of my apartment despite typically not being home during the cleaning. Pricey service, but very trustworthy.
Description of Work: I've used both their more extensive "Deep Cleaning" service, as well as their regular service. Though they demand the first service be at the more expensive and extensive deep clean, it's well worth it. They thoroughly cleaned the insides of all my appliances, vaccuumed furniture, etc. The house was spotless. Subsequent routine cleanings have been great as well.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Gloria P.
01/2012
5.0
house cleaning
 + -1 more
They send out the same cleaning person each time, for the most part. If it will be changing, they will send a notice or ask if it is okay. They use eco-friendly products harsh chemicals. They do a good job. They have been very accommodating and flexible if I need to change my schedule.
Description of Work: They have been doing work for at least 2-3 years.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Myra M.
01/2012
5.0
house cleaning
 + -1 more
I have used the same person for the last couple of years and she does a great job. They use green products.
Description of Work: They come every couple of months for 4 or 5 hours.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alex V.
09/2009
3.0
house cleaning
 + -1 more
The company's cleaner did an acceptable job cleaning the apartment but for the second time, the work was sloppy, many things in the apartment were moved, and cleaning items were left out in the middle of the room. While the cleaner did an OK job cleaning the inside of the fridge, items were moved all over the place and caps to items were missing and not replaced. The granite countertops were left streaked.
Description of Work: A four hour cleaning of my 900 square foot apartment.
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Service Categories
House Cleaning
FAQ
Greenhouse Eco-Cleaning LLC is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Greenhouse Eco-Cleaning LLC accepts the following forms of payment: American Express,MasterCard,Visa