FXP Boiler Service

Description of Work: replace a boiler

Description of Work: Troubleshot boiler to discover burned-out transformer caused by mis-wiring by incompetent contractor performing work in my basement. Called in a favor with a parts supply house that was closing to stay open to obtain the needed transformer at 5:30 PM on the start of the Jewish High Holy Days. Correctly spliced the wires that were fouled and replaced the transformer.

Description of Work: After receiving six bids on the job from $18,500 to $35,750, I decided to go with FXP because 1) he was highly recomended by a colleague, 2) the price seemed reasonable and 3) that old gut feeling, which I listen to. Francis Proscia is FXP and a more personable, professional and licensed gentleman you won't find in the industry. My gas furnace and water heater finally called it quits concurrently after months of sporadic bandaiding. Not a wise, prudent or safe thing to do! After surveying the situation, Francis suggested that the new furnace and On Demand Water Heater be relocated to an adjacent room where gardening supplies were kept. This was a brilliant idea as it opened up the entire basement for other usage which my wife quickly claimed for laundry purposes. I never dreamed the furnace and water heater could be moved with little fanfare and no cost. No other contractor even suggested anything like that during the bidding process. Francis had various books on gas furnaces and water heaters which were discussed in depth and detail at the kitchen table. There was no rush to get on to the next customer. He discussed pricing openly for both product and labor as another worker would be doing the job with him. He commiserated with us because we were without heat and water. He indicated he would expedite the work to return us to normalcy and sanity. We agreed that the payment would be 50% up front and the remainder upon satisfactory completion. Francis estimated the job would take at least three days as the house was built in 1899, and he was cautious of what he called the "dominoe effect." That's where you touch one thing and it effects everything down the line, especially in old houses like ours. This discussion took place on Friday afternoon. We told Francis he had the job and paid him the agreed upon fee.