First Premier Home Warranty

home warranty company

About us

First Premier Home Warranty is a branch of a large company that has been in the Major Appliance and HVAC industry for over 30 years. We have seen first hand how the quality of appliances manufactured over the years are simply not built to last. The HVAC/Appliance repair industry has seen a huge spike in repairs over the years, and strong indications are the demand for home repairs will continue to rise. With these facts, Home Warranties are more important than ever, and we aim to be the only home warranty company you will ever need. For over 30 years, we've set our goals in being the top performers in customer service in our industry. We understand how hard you worked to own your home, and we've worked hard to build a strong, solid company for your home repair solutions. We are also proud to offer a special discount for Realtors, Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members. Call us today to hear more about our Discounts and Promotions!

Business highlights

36 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.5273 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
1%
3
1%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Showing 51-75 of 273 reviews

Mason T.
12/2024
5.0
First Premier Home Warranty offers excellent coverage options that suit various needs. I opted for their premium plan, and it has been worth every penny. From major appliances to essential systems, the coverage is comprehensive. When my dishwasher and microwave both needed repairs, I was relieved to find that both were covered under my plan. The claims were handled quickly and efficiently, reinforcing my confidence in their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Hollie K.
12/2024
5.0
First Premier Home Warranty has proven to be a dependable service provider. Iâ ve had to call them for various repairs, and each time they have delivered exceptional service. Recently, my AC unit failed, and within a day, a technician was at my house fixing the problem. The speed and reliability of their service are impressive. I never have to worry about long wait times or unresponsive service. They are always there when I need them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lisa R.
12/2024
5.0
Communication with First Premier Home Warranty has always been clear and timely. When my water heater needed repair, they kept me informed every step of the way. From scheduling the technician to follow-up after the repair, their communication was excellent. It is to know that they are on top of things and that Iâ m never left wondering what is happening with my claim. This level of service makes them stand out in the industry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

James K.
12/2024
5.0
I highly recommend First Premier Home Warranty to all homeowners. Their service is exceptional, and the peace of mind they provide is invaluable. When my oven stopped working just before the holidays, I was in a panic. First Premier handled everything efficiently, and the technician they sent was excellent. He had my oven up and running in no time, saving our holiday meal. Their dedication to customer satisfaction is evident in every interaction

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jill M.
12/2024
5.0
First Premier Home Warranty has always provided prompt and efficient service. Recently, my furnace stopped working during a cold snap, and I was worried about the cost and time it would take to fix. I contacted First Premier, and they swiftly arranged for a technician to come out. The issue was diagnosed and repaired the same day, saving me from a cold, uncomfortable night. Their quick response and efficient service are truly commendable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sherry B.
12/2024
5.0
One of the best aspects of First Premier Home Warranty is their friendly and helpful staff. Whenever I have had questions or needed assistance, their customer service team has been wonderful. They are always polite, patient, and eager to help. This level of customer care makes a big difference and is one of the reasons I continue to renew my policy with them. Itâ s refreshing to deal with a company that truly values its customers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael W.
12/2024
5.0
The claim process with First Premier Home Warranty is incredibly smooth and user-friendly. I recently had an issue with my dishwasher, and filing a claim was a breeze. I simply called their customer service, provided the necessary details, and they took care of the rest. Within a short time, a technician was scheduled, and the repair was completed without any hiccups. The entire process was efficient and stress-free, making me a very satisfied customer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jared S.
12/2024
5.0
I find First Premier Home Warranty to be great value for money. The annual premium is reasonable, and considering the coverage, it is a small price to pay for the protection it offers. Iâ ve already had a couple of claims, including a significant one for my HVAC system. Both times, the process was straightforward, and the repairs were completed without any hassle. The savings from just these two incidents have already covered my premium for the year. It is a smart investment for any homeowner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kelvin W.
12/2024
5.0
I find First Premier Home Warranty to be great value for money. The annual premium is reasonable, and considering the coverage, itâ s a small price to pay for the protection it offers. Iâ ve already had a couple of claims, including a significant one for my HVAC system. Both times, the process was straightforward, and the repairs were completed without any hassle. The savings from just these two incidents have already covered my premium for the year. Itâ s a smart investment for any homeowner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bailey F.
11/2024
5.0
The quality of technicians that First Premier Home Warranty partners with is top-notch. I had a complicated electrical issue that required expert attention. The technician they sent was highly skilled, explained everything clearly, and completed the job to my utmost satisfaction. The level of professionalism and expertise he displayed was impressive. Itâ s clear that First Premier only works with the best, which makes me feel confident in their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tom W.
11/2024
5.0
I have had a few occasions to use First Premier Home Warrantyâ s services, and each time, they have been fantastic. The most memorable was when my garage door opener malfunctioned. Within a day of filing the claim, a technician was scheduled and arrived on time. He quickly diagnosed and repaired the problem, and I was back to using my garage without any inconvenience. The entire experience was seamless, and the professionalism displayed by both the technician and the customer service team was impressive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Henry W.
11/2024
5.0
I switched to First Premier Home Warranty after a recommendation from a friend, and itâ  s been one of the best decisions for my home. A few months into my policy, I experienced a major plumbing issue. I called their hotline, and within hours, a qualified technician was at my door. The repair was done efficiently, and the technician was professional and courteous. The whole process was hassle-free, and I felt well taken care of. First Premier has proven to be reliable and efficient time and again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael H.
11/2024
5.0
Iâ ve been using First Premier Home Warranty for over a year now, and I couldnâ t be more satisfied with their services. When my HVAC system broke down in the middle of a scorching summer, they promptly arranged for a technician to come out and repair it. The process was smooth, and the customer service representatives were incredibly friendly and helpful. I appreciate how they took the time to explain my coverage and ensured I understood each step. The peace of mind knowing my home is protected is invaluable. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rachel J.
11/2024
1.0
First Premier Home Warranty has terrible service, ignores requests, and reimburses technicians so poorly that it's nearly impossible to get them to show up. The alternative is to pay for service out of pocket and file for reimbursement. Then you're stuck continually begging them to get around to actually reimburse you. I found the only way to get attention to my problems was to threaten to cancel. After I was so tired of dealing with them that I wouldn't let them talk me out of canceling, they told me they decided not to allow me to cancel. They insisted that my only option was to wait a year and then try again to see if they would let me cancel next year. If it weren't for my credit card siding with me in my dispute, I never would've gotten my money back. I also filed complaints with my state's regulatory agencies and it turns out that First Premier Home Warranty has been illegally operating without a license in my state. Many states are suing them for their fraudulent practices.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,776

marco r.
11/2024
5.0
’ve been with First Premier Home Warranty for over a year, and they’ve consistently exceeded my expectations. Their customer service team is responsive, and they make sure to resolve any issues promptly. I’ve had several repairs covered, and I haven’t had to worry about high costs or long delays. Great company to work with!"

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Leonard G.
10/2024
1.0
Company assigned three techs to fix my refrigerator, the person that showed did not resolve the issue. Ordered parts that did not work. Then stayed he did not have proper tools to complete the job.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0


Elena M.
09/2024
5.0
It's really hard to find a warranty company this days to make you feel safe and taken care of. First premier is by far the best one out here. We strongly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Vasilii B.
08/2024
5.0
Great company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Christopher H.
06/2024
5.0
Great experience from communication to services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Mauricio J.
06/2024
5.0
They are amazing definitely recommending them

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Don G.
05/2024
0.5
I had an ac waraanty repair issue, 400 to repair. They said no. Would only offer 200, and I reluctantly agreed. After several months later, they still have not paid WHAT THEY PROMISED!!! Who does that!, Stay away from them, promise you the moon, and only deliver a stale moon pie!, Save yourself the grief. Avoid them at all costs, unless you like throwing money away!!! Don

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Dickie E.
05/2024
5.0
The Technician came and diagnosed my issue and was able to repair it quickly. He was very professional and answered all my questions. I would highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

IHOR K.
04/2024
5.0
Highly Recommend! My experience with First Premier Home Warranty has been exceptional from start to finish. Their customer service team was incredibly responsive, guiding me through the process with ease. When I needed repairs, they promptly dispatched qualified technicians who resolved the issues efficiently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joseph G.
04/2024
5.0
First Premier Home Warranty has been a lifesaver for us! When our air conditioning unit stopped working, they quickly dispatched a technician who diagnosed and fixed the issue efficiently. Their coverage is comprehensive, and their customer service is exceptional. We highly recommend First Premier to anyone in need of reliable home warranty coverage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Philip A.
04/2024
5.0
I had a washer break down on Tuesday morning and they were able to replace with a new one on Friday morning installed as well, would recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

2918 Avenue R, Brooklyn, NY 11229

http://firstpremierhomewarranty.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

home warranty company

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

First Premier Home Warranty accepts the following forms of payment: CreditCard
Yes, First Premier Home Warranty offers free project estimates.
No, First Premier Home Warranty does not offer eco-friendly accreditations.
No, First Premier Home Warranty does not offer a senior discount.
No, First Premier Home Warranty does not offer emergency services.
Yes, First Premier Home Warranty offers warranties.

Contact information

2918 Avenue R, Brooklyn, NY 11229

http://firstpremierhomewarranty.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day