First Premier Home Warranty

Unable to fulfill their obligations My AC is broken and still waiting to fix it or send a technician after 5 days without air at my home This is a SCAM company and don't provide services in Miami. FL Stay away from them

Their sales representatives are knowledgeable and got me a good deal

Just completed my first claim with them. They did A+ the technician even gave me tips on how to keep the fridge cool!

Fast

This company is a scam. Please DO NOT use them. I have the same story as everyone else. Waited for weeks for responses and finally received an offer for $180. Minus my deductible that was paid already. I asked how they came up with that number and was told customers were not allowed that information. Waited for 1 hour and 30 minutes to talk to manager and was told that is all I was getting from them. I asked what was the platinum plan for if they were not going to fix my stove and was told that was not his department. Rude, rude people. A negative star would be too much. So sad, I bought 2 policies and now I am stuck without any home warranty because this one is useless.

Great customer service

Service tech was excellent

Haven’t called on this service yet

Terrible company! I closed on my house in 3/21/2022 and the check was sent via the title company and was cashed on 3/31/2022. My AC broke down in 6/4/2022 and I immediately called to file a claim. They said my policy was on hold because the policy was never paid. When I tried filing a claim it was a weekend and the claim rep, Peter, kept saying it is a billing issue and I need to get that solved before I can file a claim. Not to mention I was calling on a Saturday and he said to call back on Tuesday! My AC broke and it is summer in Texas! I told him there is no way I can wait until Tuesday! I asked to speak with a supervisor or manager and he said there are no higher ups. This is ridiculous! Then I said there should be an emergency protocol in place since the billing issue is an internal clerical error on their part. And Peter said there is none! So I had to make 5 phone calls in total that day and it was all answered by Peter. I also asked for his name and he told me his name is Kete and refused to provide his last name. I even confirmed the spelling with him and he said that is correct. In the end he gave a number to contact Tod Pearson and that number was never answered! Kete also tried to get me off the phone by saying he is busy and there are other calls waiting after I said I will be calling back if I do not get a reply from Tod or anyone. I also tried calling the sales rep, Jack, who also never answered. During the rest of the weekend and the following Monday, I tried contacting First Premier and kept getting routed to the message department that is answered by the same lady every time. I have been told when I was considering purchasing this home warranty that I could get my own technician. So I found a technician to come and fix my AC on Monday while I got the title company to contact First Premier directly to resolve the billing issue. First Premier replied Tuesday acknowledging it was an error on their part and my policy is activated. I called that day and spoke with a customer service rep, Samuel, and explained my situation. He told me he will handle my case and to send an email to info and I should hear back within the next 24-48 hours. So I wrote them the email and attached the invoice for the repair and sent it to them. Next day, Wednesday, I called back and spoke with Mike because Sam is out. Had to explain everything again and Mike said my case is being reviewed and he will handle it and to allow 24-48 hours. Now it is Thursday 6/9 and I called back and Mike answered. After a long hold, he transferred me to Kete who later said he is Peter and I demanded to be reimbursed for the invoice. Pete tried to weasel out by saying that I need authorization from First Premier first before I can get my own technician. Obviously I was very angry and had to explain again this whole situation developed due to First Premier clerical error and that they did not do their due diligence in resolving this issue. So Peter said that my email was forwarded and is being reviewed and to allow 24-48 hours for a reply. Does anyone notice how they tried to drag the deadline another 1-2 days out!? Of course I said that it is already been 2 days and I needed a reply by tomorrow. I also asked who is reviewing the case and he said it is. Tod Pearson. My garbage disposal also broke down during this time and I wanted to file a claim to get it fixed while they are resolving the AC case. And Mike told me they can only file 1 claim at a time! I have to wait until the AC case is closed in order to file another claim! Unbelievable! By now I am already considering this company is a scam and should be taken off the list. I even looked them up in BBB and it seems I am not the only one having issues with this company. Read the reviews for yourself. Update: talked with Tod on 6/14/2022. He threatened saying my policy is on hold because of this bad rev.

I had a wonderful representative who had great customer service.

Extremely patient and professional. I purchased two wanting plans for two houses. You got me good very good coverage and all the things I need in a warranty service I give David a A+

I have only filed two claims with this company but because they are impossible to work with I voluntarily ended the contract just so I do not have to ever talk to them again. Harassment is the best word to describe. On record are over 100 emails, two claims not fully paid, lies, lies, and more lies. I have also filed two reports with police, and will have a website up soon when they forced me to change my number after turning my personal information over to several marketing companies ( owned by Vince Walker I'm going to find out?). Yes! First Premier Home Warranty Horror. This company is Unethical, cheating, dishonest - and good luck getting them to honor their contract (why so many â positive reviews** up about them but the bad reviews ALL talk about scams). I have a photo of the part they shipped without installing, and will post it. The website is going up because they refused to pay the install fee on two claims.

Most expensive, unethical racket in the Home Warranty business. Bought a 6 year, $2,500 warranty. Filed 2 claims, both were deemed irreparable. Fought for 25% and, 10% for payouts! Canceled after 10 months. Fought for a $600 refund!!! Expected around $2,150 for 10 months.

I am giving good reviews because of the knowledge on the home warranty, answered my questions promptly and educated on all aspects it covers. I trust Angie's List, it has been highly recommended!

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Great coverage for best price!

Locked in Rates is why they are the leading Home Warranty Company in the industry!

Very good

They were incredibly prompt and very accommodating.

Absolutely loved dealing with Billy in customer service. He made sure that my claim was handled professionally and that the technician was on time all I had to pay was the small service fee and my dishwasher was back up and running

i think it was $367 think is not good.

First Premier Home Warranty is a company that i had not heard of but they seem to have all the things I require for a home warranty. If their customer service is on par with a claim and response time then I'm in for the long haul. Very Optimistic

Great Home Warranty plan

Excellent

i needed very quick because I forgot to make home warranty before the purchase. i bought the house at 4pm. was able to make warranty at 6.30 pm ,right away 15 minutes when I figured out, i need one! thx!!!