First Premier Home Warranty

home warranty company

About us

First Premier Home Warranty is a branch of a large company that has been in the Major Appliance and HVAC industry for over 30 years. We have seen first hand how the quality of appliances manufactured over the years are simply not built to last. The HVAC/Appliance repair industry has seen a huge spike in repairs over the years, and strong indications are the demand for home repairs will continue to rise. With these facts, Home Warranties are more important than ever, and we aim to be the only home warranty company you will ever need. For over 30 years, we've set our goals in being the top performers in customer service in our industry. We understand how hard you worked to own your home, and we've worked hard to build a strong, solid company for your home repair solutions. We are also proud to offer a special discount for Realtors, Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members. Call us today to hear more about our Discounts and Promotions!

Business highlights

36 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.5273 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
1%
3
1%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5
Showing 176-200 of 273 reviews

Jerald C.
01/2024
5.0
Our experience with First Premier has been outstanding. Their team of technicians is skilled, and claims processing is quick and straightforward.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeffrey G.
01/2024
5.0
Prompt and hassle-free repairs â First Premier Home Warranty truly understands the urgency of home issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Luis S.
01/2024
5.0
We've been with First Premier for years, and they consistently exceed our expectations. Their transparent policies make everything straightforward.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Elizabeth B.
01/2024
5.0
First Premier's customer service is top-notch responsive, knowledgeable, and always ready to assist. A reliable choice for home protection!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Danielle R.
01/2024
5.0
Choosing First Premier was a smart decision their home warranty plans offer excellent value for the coverage provided.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jesse N.
01/2024
5.0
First Premier Home Warranty has been a lifesaver for us! Their coverage is comprehensive, and the service is prompt and efficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Amy C.
01/2024
5.0
I'm impressed with how easy Trusolar made it to get an estimate. I filled in some basic information and got an immediate estimate. Excellent service and highly recommended for anyone looking into solar.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Melissa M.
01/2024
5.0
I received an instant, affordable quote which was lower than my other quotes, thanks trusolar.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

William W.
01/2024
5.0
I've been considering solar for a while but was put off by what I have heard about solar sales guys taking advantage of people. It was cool to get an instant estimate without talking to anyone. Thank you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John B.
01/2024
5.0
Using TruSolar's estimation tool was super easy. I just popped in my address and monthly utility bill and I got their estimate instantly. It was lower than I expected, Looking forward to getting a full site design from the installer

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mattie P.
01/2024
5.0
I was pleasantly surprised by Trusolar's instant quote. I entered my details and got a quote that was significantly lower than what I had been offered elsewhere. The process was straightforward, and I am now in talks with their recommended installers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ilham G.
01/2024
5.0
The "First Premier Home Warranty" for anyone seeking reliable and top-notch home protection. A solid 5+. I highly recommend

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Hung N.
01/2024
5.0
I highly recommend First Premier Home Warranty for anyone seeking reliable and top-notch home protection. A solid 5-star experience!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,000

FletCheri J. L.
01/2024
1.0
cons hired first premier warranty but sp refused to do the work.

Rating CategoryRating out of 5
quality
1.0
value
1.0
responsiveness
1.0


Jim G.
12/2023
5.0
Master electrician

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$500

Carol W.
11/2023
5.0
.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0


michael w.
09/2023
1.0
the company lies, and scams and refuses to cover repairs. then the claims people act like children. one of the managers (claims his name is "Todd" but sounded like a lie) acted like a child and all he did was spat off lies and fake info and said they will not cover a repair making up info that is was not written on the trouibleshooting work order. please do NOT use them. this company is horrible!!!!

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5

$100

Charles P.
09/2023
0.5
I hired them because this site has good reviews. The first time I use them, they're denying my claim. I was never given any documentation about their claim process. I called them on a Saturday, which apparently their closed and could only take a message. Well, I had an AC emergency and couldn't wait. The rep on the phone didn't explain that I wouldn't be reimbursed because it needed to be diagnosed and accepted first, even though I asked because it was my first claim. I paid 1300 that day for 2 trips. When I called later on, because they never returned my first phone call, they explained I only needed to send the claim to their claims department email. I never heard from them so I had to call. The 3rd time calling they finally said I'm not getting reimbursed after being on hold for 25 minutes, but that it was under review because of the situation. 2 days later, I get an email saying they'll pay $90!!! I called and yelled at these guys. I ended up cancelling my service. They said it would take 30-90 business days plus $75 cancellation fee, plus being prorated even during that 30-90 day cancellation process. I would not recommend those company what so ever! They're running this company like a bunch of scam artists in a call center.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5

$500

bryner d.
09/2023
5.0
Great claims process, had an ac go out in the upstairs master room, they had someone out the following morning with the part that was needed to repair the unit. Refreshing to see a company stand by there product.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,800

Terri C.
08/2023
0.5
The work quality rating is for First Premier Home Warranty. They are awful. Denied my claim on Hot Water Heater by calling it a storage tank - say they cover "other parts' of hot water heaters. What? $10 heating elements? Difficult to talk to people at this company. Actual operating hours are short and that's if they answer the phone. STAY AWAY

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5

$1,340

rose m.
08/2023
0.5
BEWARE OF THIS COMPANY. THEY LIE AND SCAM THEIR CUSTOMERS.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5

$1,000

Benny D.
08/2023
5.0
My Representative Steven, was very, very helpful and took the time to address my concerns, and offer the best advice!! I was extremely impressed with Steven! He went out of his way to explain the details of the contract, what it entails and what I need! You people need more Representative like him! I can't thank Steven enough for helping me!! I look forward to being part of this company!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nick S.
08/2023
5.0
Absolute pleasure to work with. The phones are answered promptly and technician arrive on site when they said they would. Work covered through the policy was done. No questions asked. Appreciate the get it done attitude.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,100

Nicole D.
07/2023
5.0
Easy to make a claim. 60$ deductible to get my oven fixed which is great in comparison to other companies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$60

James b.
07/2023
4.5
Gear jon

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.0

Yes, I recommend this pro

Contact information

2918 Avenue R, Brooklyn, NY 11229

http://firstpremierhomewarranty.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

home warranty company

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

First Premier Home Warranty accepts the following forms of payment: CreditCard
Yes, First Premier Home Warranty offers free project estimates.
No, First Premier Home Warranty does not offer eco-friendly accreditations.
No, First Premier Home Warranty does not offer a senior discount.
No, First Premier Home Warranty does not offer emergency services.
Yes, First Premier Home Warranty offers warranties.

Contact information

2918 Avenue R, Brooklyn, NY 11229

http://firstpremierhomewarranty.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day