Diamond Hands Moving & Storage NYC

Avoid at all costs - I know we are all trying to exist in this world but I really don't want my experience to happen to any other person. My experience with Diamond Hands Moving was a complete nightmare, and I strongly urge anyone considering them to look elsewhere. From start to finish, their service was disorganized, inefficient, and downright shady. The move itself was an ordeal. It took an absurd 6 to 7 hours—far too long for what should have been a simple job. The crew showed up unprepared, using only one dolly for much of the move, and wasted time rearranging boxes instead of moving them efficiently. Despite being upfront about my specific packing needs, the team clearly lacked the planning and professionalism required to handle the job. To make matters worse, when I voiced my concerns, their response was insulting. They offered a $200 credit for a future move and sent a $210 check. However, they explicitly stated they would cancel the check if I left a negative review. Let me be clear—this is incredibly shady and unethical behavior. Attempting to silence a dissatisfied customer with a thinly veiled bribe speaks volumes about their lack of integrity. Looking at their online reviews, it's obvious I’m not the only one who has had a bad experience. Many recent reviews tell similar stories of inefficiency, overcharging, and poor customer service. The few glowing reviews are suspicious at best, as many are from accounts with little review history. This company’s practices are unprofessional and borderline predatory. If you care about your time, money, and peace of mind, do yourself a favor and hire literally anyone else. Diamond Hands Moving is a disaster waiting to happen.

Very professionally