DIAL APPLIANCE

Terrible. Not qualified to fix Frigidaire refrigerators. Do not use Dial Appliance Service. This business is not legitimate. The technician that Dial Appliance sent to make the repair spent 3 minutes in my home, opened the fridge, closed it, said "you need new boards. I need to order it." Two days later he showed up, installed the new boards and that did not fix the refrigerator. He claimed he needed to order two user interface boards. During his attempted repair he was watching YouTube videos to try to learn how to perform the repair. I learned that replacing the user interface board does not fix the refrigerator cooling issue that needs to be repaired. As far as I can tell, the business model of Dial Appliance is they get paid for driving over to a repair job, and then lie as a way to get paid by a manufacturer's warranty program. When I called the office the day after the attempted repair, to confirm the additional parts were actually ordered, the phone number was disconnected and I received an automated message from Verizon. When I called the repair person to find out why the Dial Appliance office number was disconnected he said "I cannot talk right now." Unfortunately Drimmers Appliances sold the refrigerator and recommended Dial Appliance. I also don't recommend buying appliances from Drimmers.

professionally and efficently

unknown

Appointment for service was given for the day after I called. Company called me in the morning to narrow time frame for service before I picked up the phone to call them. Technician (Sergy) called to give me 15 minute notice of arrival. He identified the problem and had the part with him based on the description of the problem that I provided when I called for service. I appreciated that he showed me how a little piece of aluminum foil had shorted out the ignition and he showed me how that could have happened. That is something to be aware of. He also looked at the burners and pointed out how they should be cleaned (with a toothbrush) to provide more efficient cooking. There was some residue on them from using oven cleaner on top of the stove. Fortunately, I live in Sergy's assigned territory, because I would otherwise have to ask for him for future service. He is knowledgeable, professional and friendly. I rated price as a B because it seems so expensive to have such a little part replaced, but I know they were charging a fair price for their part and labor. It's just the way it goes with appliance repair!

It went INCREDIBLY well. I had such a horrible experience with Lowe's when I purchased our machines. Lowe's customer service was horrible. The delivery was botched a number of times. Communication was poor. And the worst part was the people they had do the installation. When our machine started to leak, I was concerned that the repair service would be equally bad and was bummed that I bought the added protection plan from Lowe's. Dial Appliance proved me wrong! The technician was so good. He always called before coming. He came when he said he would. He was polite and professional and took GREAT care to take care of my home (floors, walls, art, etc). AND, he fixed the problem. I highly recommend Dial Appliance!

Dial charged $54.00 to go to the house to look at the dishwasher (even though we described the gasket) and then said that the part would cost $200.00. We looked up the part and found that it would cost $41.96 buying it from Sears. We declined to have Dial do the work. As a result we lost $54.00.

Every time he comes to my home, he is incredibly professional and friendly, getting straight to work and doing his work superbly. I would highly recommend him and trust him in my home and around my appliances. Great company, although the people answering the phones could be a bit friendlier.

the technician was prompt - he looked at the machine and said it needed a new pump. he then installed it. he worked quickly and neatly.

My repair person was on time and very thorough. He showed me that the problem may have been the refrigerator was pushed too close to the wall and that I needed to be vacuuming under the front of the door where the air intake was. Being a new homeowner this was news to me! They only charged for the service call and, being that I know little about appliances, I'm sure they could have fleeced me if they were not honest folk. Because of this they won me over and I'm about to call them to take a look at my non-functioning dryer.

The technician arrived on time. He was able to partially repair the refrigerator, but said it would cost about $300 to fix it completely. He also took the dryer top off and removed a lot of hidden lint (this is not a normal lint removal procedure), which has improved the drying somewhat. However, the technician was abrupt and unfriendly. Shortly after he left, our dryer began making a terrible noise. We called Dial Appliance, and they said they would send him back. When he arrived, it was clear he was really upset, and said he came all the way from Brooklyn Heights. When I told him the dryer was making a terrible noise, he said, "Well, I didn't do anything that would cause it to make a noise." I said, it happens late in the dry cycle. He turned the dryer on and of course it didn't make a sound because it was early in the dry cycle, so he said, "It's not making any sound. You're wrong." I told him you had to wait, and he again said he didn't do anything that would cause it to make any noise. At which point, I said, "Please don't accuse me of lying. It was making a sound." He repeated, rather hotly, "I'm telling you, you're wrong. I didn't do anything to your dryer." Just then it began to make the noise again. He pulled the unit away from the wall and said a hose was getting cramped. This solved the problem, but it was not an obvious solution. When we called to let Dial know the technician they sent was downright rude, if not hostile, they told me they would put it in their report.

They came same day, on time, worked VERY fast (10 minutes). Service was good, but it seemed to be too expensive, therefore I doubt I would use them again.

I had spent several days trying to identify a company from a list of authorized Frigidaire service dealers that could/would send a technician to my daughter's house to look at her seriously malfunctioning Frigidaire. Finally, I called Dial Appliance. A knowledgeable person answered the phone and quickly arranged for a repairman to visit my daughter's house. The technician came when expected, actually called to say he was on his way, diagnosed the problem, explained the situation to my husband and after being authorized to make the repair, did so. He also took the time to discuss some additional steps that needed to be taken to ensure the continued health of the refrigerator. We would definitely use this company again.

THE REPAIRMAN THEY SENT OUT WAS VERY PROFESSIONAL AND CLEAN CUT. HE WAS VERY FRIENDLY AND KNEW WHAT HE WAS DOING. THE REFRIGERATOR IS WORKING GREAT NOW.