DEPENDABLE GLASS & MIRROR CO

This is the only the second bad review I have ever written about a company, but I feel it is necessary to steer others away from such a terrible organization. Not only are they are incompetent, they are also extremely rude to the point of being verbally abusive. I have read other complaints about Dominigue, and I must assert that my contact with her has been as poor as others have claimed. My experience started with a shattered glass door in my apartment that occurred on November 22, 2017. Knowing it was the day before Thanksgiving I understood that there would be a delay in getting someone out to measure the door and give me an estimate to replace it. Sure enough someone did arrive on the following Monday, measured the door, and said I would receive an estimate the following day. Furthermore, I was told it takes about one week to receive a replacement. Not until I called the company on December 4th did I finally receive an estimate, and after making yet another call, received the credit authorization form which I needed to sign in order to move forward in the process. I returned the form on December 11, confirmed its receipt, and was told things would start moving, but that it would take another two weeks to actually create the door and install the replacement. On December 14th I received a call from Dominigue saying she could not find an estimate under my name, and was I sure that the estimate was in my name! She asked me to furnish them with the information, which I did not have at hand. We agreed that she would keep looking for the estimate and would call me the following day if there was a problem. Today, December 18th, I just received another call, stating they would have to come back to my apartment to "confirm the measurements"- obviously they lost the original measurements and were trying to cover it up. However, they could not come back until Wednesday because their schedule was already made for the following day! When I finally spoke to the supervisor, Pat, he was extremely condescending, arrogant, and verbally abusive to the point that I simply had to hang up. He actually blamed the delay on me, and told me that I could not call him in the afternoon and expect him to change his schedule- remember, they called me! He would not allow me to finish a sentence, and just kept on reiterating the same thing. Needless to say, I have canceled this order, am contacting my credit card company, and quite frankly any other company that makes recommendations for these type of services. Mistakes are made, but no consumer should be subject to the behavior that these individuals display. This company should be shut down.

I WAS VERY SATISFIED WITH WHAT THEY DID. THEY ARE VERY PROFESSIONAL AND THEY CLEANED UP ALL OF THEIR MESS. THEY EVEN VACUUMED THE CARPET WHEN THEY WERE DONE. I GOT THEIR NAME FROM THE BUILDING SUPERVISOR AND I HIGHLY RECOMMEND THEM.