CRYSTAL GLASS & MIRROR INC

Excellent job

fast, efficient, very informational and knowledgeable. professional advice on installation, very happy, Larry is the owner he's personable.

Person who answered the phone is responsive. Product was delayed because the large size required them to out source. Delivery was professional. I would definitely order from them again.

on the plus side, everyone we spoke with was very nice. as to the work... i read so many five star reviews (low cost, quick turnaround) that i figured this was a no-brainer. we had a simple job--two 30" rectangles of mirror mounted flush in a corner of our bathroom. i called and got an estimate over the phone, and scheduled a site visit to confirm the estimate, but it could only be a week later. when he didn't show up the next week i called the office and was told that they had rescheduled for the next day because our job got bumped. fine, but you might want to contact the client you're rescheduling. they then rescheduled us for first thing the following morning. they called the next morning to say that wouldn't work either. bumped again. they eventually came around late that day, cable-guy style. it then took another couple days to confirm the estimate. from the confirmation and payment it took two more weeks to produce two small rectangles. today, as i was about to call the office for a status update after two weeks of silence i got a call from them saying the installers were on their way and would be at my house in 15 minutes. thankfully i was home. i asked why they hadn't bothered to schedule the install, and the same woman who flubbed the initial scheduling told me she left two messages yesterday. i can only tell you that there was no call received, and my phone log shows zero calls yesterday and zero voicemails. at the end of it all the mirror was installed, but the two pieces are about 1/8" off flush. it's not terribly noticeable, but when the extent of your job is to cut pieces of the same height and install them flush you should be able to hit it. their site says industry standard deviance is 1/16" and they missed. bottom line: the mirrors as installed look close enough to what we wanted that it's fine. that said, one of the two women answering calls in the office is either completely incompetent or lying, and it causes a lot of problems. on top of that, start to finish this process took over a month for a very simple mirror job. i only hope that the silicon they used to mount them holds.

This was a pleasant transaction from beginning to end. I dealt with Larry (the owner) from beginning to end. I contacted him and explained what I was interested in- initially he suggested I view his website and look at mirror samples online. I did see quite a few samples online that I liked. Then he suggested I come into the shop and look at Glass "remnants". I appreciated that he was trying to save me money. He let me know my options and the prices of each. I did find a mirror remnant that I liked very much. Amazingly, he finished the job the day I brought the pieces in - I dropped them off late morning and picked them up in the early evening. He responded promptly to my phone calls and emails. I found the price to be very fair. He was very polite and professional. I could tell shortly after meeting him and listening to him discuss how he works that my antique armoire doors were in good hands. He did warn me that I must be careful not to slam the doors and he was extremely generous and gave me a large piece of extra mirror to hold onto for the future in case a mirror gets broken or damaged down the road. I am certain that this was a lower end job for him but he never made me feel that way and I truly appreciate that fact. By the way, the doors came out beautifully! I would definitely recommend him and hire him again in the future.

I needed a frameless sliding door installed within a 3 week period. I wanted it completed, prior to the installation of the bathroom floor. On my initial call to the company I spoke to Vitaly and told him I would like a cost estimate performed mornings or evenings when I could be home from work. I also informed him of my time constraints. He assured me they could be met. I was informed he would get back with me to set up an appt for measurment and quotation. After 3 days, and no call, I called again. He said he would get back to me after he checked with the owner. After 3 more days and no call, I called back on a Saturday. The owner, Larry answered the phone. He told me he had been ill and apologized for the delay in setting up an appt. He set up an appt for the following Monday for his installer. The appt was on time and very professioanl. During the visit , the installer called Vitaly and obtained an immediate quote for me. I provided a 40% deposit and was told installation could meet my deadline. At the end of the week, on Friday, I called the company to obtain an installation date. They had not provided one up till now. I was informed the glass just needed to be cut and the installation would be completed the next Thursday in the morning . This was the day prior to the floor being installed. On Thursday, the bldg super waited for the installer. At 3 pm, Larry, the owner called and left a message on my home phone. I was at work. He informed me the installation was cancelled because a hardware piece they needed did not arrive in time. When I called Larry, he informed me the door would be installed on the following Monday. The installation went smoothly, even though it was done after the date that was promised and a lot of phone call-chasing. The quality is fantastic. I am very pleased with the product.

I have used Crystal Glass a couple of times now and for basic glass or mirrors, they are by far the best quality and price. For larger or more complex pieces, they can be more pricey, but they try to work with you and are very responsive professional. This past time I had them create and install a glass bath enclosure with shelves. I would recommend them again in the future.

Called for an appointment. I was given a date and I asked that they call me 1/2 hour before so I have time to leave work and get to the apt. They actually were there before me. They measured in 20 minutes. The next morning I was asked if I wanted to move forward. I asked the price, it was acceptable and they came the same day to do the work. Extremely efficient; cleaned up after themselves and very personable. A very pleasant experience.

fast and precise estimate, very cordial, timely and good service. I had a 90" x 60" mirror installed that required "in loco" measurement. Estimate was done right away on the phone, I approved (price was the best, compared with several providers found in google - didn't have Angie's then). The mirror was ready after 3 days - as promised. Everyone I spoke with was very nice and profession and the service was done fast, clean and very nice.